Larlyn Property Management Ltd. - Edmonton - Edmonton

Last year I rented an apartment for my mom. The unit was owned by an individual who uses Larlyn for property management. Regarding professionalism, here are some of the issues I had with this company: 1. On the day we signed the rental contract, my husband and I signed both copies but we later realized that the company representative did not sign the document! So later, my mom had difficulty getting her Alberta ID because she did not have proof of address, as the contract was not valid due to lack of signature!!! I had to drive to Larlyn's office to get their signature, which then they realized about their mistake, and gave me a whole new contract to sign!!! 2. The unit we rented came with a parking spot, but it took me about 2 months to get access to the spot as the Larlyn's rep I was in touch with had no idea about the spot number and was too lazy to follow up! 3. By the end of the contract, the owner and company rep tried to force me to professionally clean the carpets, although it is not necessary in Alberta unless there are visible marks or stains on the carpet, which was not the case!!! I had to refer them to Alberta's Residential Tenancies Act so they would stop pushing! 4. Then it was time for them to return the security deposit... It took Larlyn two weeks to process and send the cheque. After we deposited the cheque, the cheque BOUNCED BACK!!! I was shocked that a company on this scale doesn't have sufficient funds for such a small amount! I approached the company, and after a week or so, they issued another cheque! They did NOT even apologize for all the inconvenience the cheque caused me and mom!!!! That is such a shame. This was my experience with Larlyn and I cannot even imagine doing business with this company and their rude employee ever again! I should though mention the very caring and helpful maintenance guy that works for the company. He did his best to get mom settled and was very helpful and reasonable during the move out inspection.

Dealing with Larlyn Property Management has been fabulous. Audrey and Athan have been very professional and easy to deal with. Always available when I had an issue. I will most definitely be dealing with them again if I am back in Edmonton!

My company has been doing work (Mtce, construction, repairs, etc) for Larlyn for the past 7 years on over 400 doors spread over 5 properties. Of my 22 years incorporated, I have never dealt with a company so transparent, professional and responsive. My contact (Audrey) is accessible all the time and replies to my every query. They honour their contracts and pay their bills in a very timely fashion. I value my relationship with them and highly recommend their company for your project management needs. Their care level for property, overall, is the best I have ever seen.

Our Board of Directors have worked with Larlyn for well over 10 years. We are a larger community and I am certain can be demanding at time. Our property manager Audrey is always responsive and brings to our community a great depth of knowledge when it comes to the Condominium Property Act and in helping guide our Board of Directors on possible options to decisions we need to make. All of the corporation records are made available to us as a Board on line so it is easier to bring new Board members current with past decisions as changes occur. We receive financial statements on a consistent basis each month which makes it easier to make decisions as a Board since we are comfortable we know how the condominium is doing financially. The communication we receive by way of regular updates to keep all of our home owners informed has made a big difference at the time of our meeting of owners as we no longer hear complaints about a lack of communication. We would recommend anyone looking for a condominium company to speak with Larlyn as part of their process as we have found them professional in the handling of our community association.

We recently had Larlyn take over management of our townhome community. We had seen an immediate improvement in the service and communication. Emails and phone calls are returned. Work that has been outstanding for a long time has been addressed and as a Board we now feel as if we no longer need to micromanage our management company or undertake tasks ourselves to ensure that work actually gets done. We are very happy with the team we have servicing our condominium community.

I bought a condo a year ago and it's managed by Larlyn. Getting a response is nearly impossible - I sent a service request directly to Alvin April 7th, and follow up messages April 22nd and May 11th. I figured he must not work there anymore but when I called, it turns out he's just ghosting me. When I finally got ahold of him, he knew exactly what request I was calling about, so he just chose not to respond. He tried to blame me for this ("You only sent the request Wednesday at 4:30pm") until I reminded him that was actually my second followup. Missing a message is fine, but ignoring it and gaslighting me when I ask about it isn't cool.

Larlyn has managed our condominium community for the past 12 years and we have found their customer service and communication to our community to be excellent. Our neighbouring communities have openly communicated about the struggles they have faced with regular turnover of their property managers and one of them recently changed to Larlyn as a result of the consistency that we have received from our property management team over the years. Our Board would have no hesitation in recommending Larlyn for anyone considering a change in management.

As a Board we appreciate the consistency that Larlyn has maintained for our condominium community over the past 9 years. While we hear from other Boards that their property manager changes several times throughout the year, we have been dealing with the same property manager and same accountant for the period which Larlyn has been managing our corporation. This consistency has made it much easier to gets projects completed. The level of service we receive from Larlyn from senior management through those that support our community day to day has been exemplary. We wanted to thank our management team for what they do day to day for us as a Board of Directors and our community!