Kootenay Health Services Inc

Very knowledgeable and thorough.

Very professional with great results!

Have nothing but great things to say and feeling really good!

Thanks for your hard work and innovation at adapting to online health services. You are keeping us moving and healthy. So appreciated!

I would not be walking if it weren't for the highly skilled therapists at this establishment. I credit their insight and kindness for helping me stay as mobile and fit as I can be. The programs they create for you are challenging and fun but not impossible.

Very dishonest outfit. Emma will lie to your insurance company and doctors to benefit the company / raise acceptance rates. I am sure the physio and kin people do help some people and do some good. However if you are coming here for a work or insurance related injury be prepared for the lies and dishonest tactics initiated by miss Emma. For that reason I would recommend no one else support this dishonest outfit. I am not the only one who has had this experience there are many. If you are looking for a physio or rehab do yourself a favour and look elsewhere in the community. Bad vibes all around here. :(

I will start by mentioning that I attended Kootenay Health Services for 5 months as part of the WCB ASTD program. This likely influenced the behavior of the staff and attending as a regular patient may be an entirely different experience. It was clear that the main focus was not on treatment. The staff, while very friendly, were largely perfunctory and on occasion seemed to act in bad faith. Importance was placed on filing out forms and checking little boxes, while the physical aspect was of worse quality and direction then could be provided by a couple YouTube videos. I attended seeking solutions and treatments for pain caused by repetitive wrist motion. I explained what motions and scenarios caused the pain. The staff nodded along and then promptly ignored everything I said. My "treatment program" seemed to be a general fitness regime. I am by no means out of shape and some of my assignments bordered on insulting. For example at one point I was tasked to do a 4km bike ride on an almost flat trail before my next session. I'm not sure how a bike ride that could be easily completed by a kindergartner relates to my wrist issues. Also the gymnasium sessions were almost entirely spent doing reps on the rowing machine while the therapist was off somewhere else. Worst of all was the enigma surrounding the imaging. I received both an x-ray and MRI scan. The scenario played out the same for both diagnostics. I received different interpretations of the scan from each professional I spoke with. All were dismissive, but the differing stories raised suspicion. I asked if I could see the scan myself. The answer was "No". I asked if I could have my own doctor take a look and give an opinion. Again, "No". In retrospect I believe this place to be an organization of very fine people trapped in a corrupted system. I expect the staff are able to provide much better care if you attend without WorkSafe domineering the process.

KHS is an incredible business in our community. I've recently worked with Craig (Physio) who helped me recover from a persistent shoulder injury using IMS and strength building. He customized a home-based routine that was easy to follow and fit me in for appointments as needed. Emma is an incredible Occupational Therapist at KHS. Ive worked alongside her and admire her drive to help individuals return to work and return to function. KHS is a dedicated health services clinic, that I recommend personally and professionally!