Kolani Kitchen & Bath

bad service me and my wife ordered a bathroom package worth more than 5000$ and promised to get it in August ,we are in October now and still i cant use the shower because they delivered it with out handles ,poor customer service as they keep promising and delaying no i have to wait till December to use the washroom i don't recommend buying from them

RESPONSE TO ALESSANDRO MARCADELLA: Dear Alessandro Marcadella, we want to say that we are sorry you feel your experience with Kolani was unsatisfactory. We sell several bathtubs from several manufacturers each week and throughout the years, we hardly have any complaints about any defects with our tubs. However, when a customer or contractor takes one of our products home and alleges a damage, we ask them to take pictures and send us pictures of the product. In your case, you brought the bathtub back to our the store and we noticed the bathtub had signs that it had been already been opened and had been sitting in a job site for a while. You claimed you just opened the tub one day before you came but you had the tub for 3 weeks in your possession and when we took a lot at your tub there was a lot of sawdust and small pieces of wood in it and inside the drain as if someone had placed tools inside it or had somehow been cutting wood on top of it. The outter packaging box in which it came, had no dents or damage in the sections where you claim the tub was damaged. We concluded that when it left our showroom it was in intact and perfect condition. These tubs for this manufacturer are encased with hard cardboard box and double wrapped with plastic. When you came to the showroom to speak to the manager. He randomly opened two brand new tubs right in front of you. You saw what an intact packaged tub looks like. He opened it and showed you the inside and you saw that they looked brand new, clean with no sawdust, and undamaged. You then proceeded to get upset and demanded we give you a brand new tub. In all cases, where the damage is caused by our manufacturers or during delivery, we are more than happy to replace a product. In your case, unfortunately the damage was caused by you or your contractor, therefore any warranty on the manufacturer’s product is void. We tried to assist you by providing you with information of companies that repair bathtubs. You then threatened to write a negative online review for us if we did not replace your tub. We stand by our products and manufacturers’ return policies. Manufacturers won’t exchange or return damaged products. Unfortunately we could not replace your tub because the damage was not caused by our staff or from the manufacturer, it was cause by you. We hope that you can understand our manufacturer’s warranty and we are willing to work with by providing you with a discount on other products to improve your experience with Kolani. Thank you. Kolani Kitchen and Bath

We visited Kolani for the first time yesterday and the service was absolutely amazing. Ziyad helped us choose what fit our budget and also solved other issues we are having. Will never shop anywhere else again. Thank you Ziyad for all your help.

Amazing customer experience working with Ziyad and I will definitely be back. Ziyad, thanks so much for your professionalism and your guidance as I tried to figure out a faucet that met my needs!

I was very pleased to visit kolani kitchen and bath. The prices brands and quality were amazing. lots of varity to choose from. The associate Ziyad was a very young professional handsome gentleman who helped me find all my needs within my price range, he had very good taste in helping me choose what would match my bathroom and kitchen in coordinating them both, for the best design. His measurements and installation were perfect. He was beyond kind and patient in taking his time to help me. Thank you very much.

Six years ago Kolani supplied all of our plumbing fixtures for a total renovation of our house. They had a wide variety of products in stock and were able to source everything we wanted. This month they were able to provide warranty replacements on a couple of defective units without any drama. Great service, great people and they're local to we Bronte residents!

We were having trouble installing a cartridge on our Riobel shower faucet. The information and videos from Riobel were not detailed enough so we phoned Khaled at Kolani. He was most patient and helpful via telephone and email and we were able to complete the job with his help. Thanks so much Khaled. Much appreciated.

The staff was extremely helpful in finding me the tap piece I needed. Diagrams were send and made it easy to order. A pleasant surprise awaited me when I picked up the faucet piece, NO CHARGE. Thanks for your help.