Kingsway Toyota Collision Centre
4/5
★
based on 8 reviews
Contact Kingsway Toyota Collision Centre
| Address : | 11130 149 St, Edmonton, AB T5M 1W4, Canada |
| Phone : | 📞 +78 |
| Website : | https://www.toyotanorthwestedmonton.com/service/toyota-collision-repair/ |
| Categories : | |
| City : | M |
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Jayden R Lego Adventure on Google
★ ★ ★ ★ ★ I found them to be really consistent with their workmanship and excellent customer service. The receptionist Dory is always approachable and Shane always keeps me an update on what to expect and what i am expecting with the work that is being done to my vehicle. He can accommodate request as long as THEY CAN. There are still room for improvement but generally they handle their customer well. The key here is communicate with them well. There are no dumb questions. Ask if needed or not clear to you so as not to fail any expectations which i found most of the reviews here that give them low score. And don't get me started with because i just got lucky in my first visit here. I've been here thrice in the last 6 years because of some repair work and now decided to write a review so this is 6 years in the making!
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King Razer on Google
★ ★ ★ ★ ★ Came in to get a door skin fixed on a 2019 RAV4 because it was damaged due to strong wind blowing it open. Issue was documented with photos, clearly described, and I was assured the issue was fixed.
Not only was the issue not fixed, the service manager would not take responsibility of the advisors doing a false diagnosis. Diagnosis was done wrong, the wrong part was replaced to no effect, and I was charged for it. I was quoted $350. To remedy the issue, I was now being told by the service manager this would be significantly more.
What I asked for: quote to fix a stretched door skin, damaged door stop
What I got: parts thrown at the issue with no resolution (which I paid for). Wrong diagnosis. Blame on the customer backtracking previous discussions, and bait and switch and no accountability.
Do yourself a favor and go elsewhere! Customer beware!
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Iqwak Bedi on Google
★ ★ ★ ★ ★ I had an amazing experience getting my car fixed here. They are very organized and got my car fixed the day before they initially said it would be ready. The quality of the repair was exceptional. The manager and front desk team provided excellent service. I definitely recommend their service to anyone in need of collision repair.
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Russell Wood on Google
★ ★ ★ ★ ★ The guys really did a nice job in repairing my truck very happy with it I did buy a paint pen for them to paint the little chip I got from a rock but they missed that. Rachel is a very nice lady it can't be an easy job telling people how much it's going to cost to fix I know when she told me it crushed my soul.but she's a real nice lady and those are best to make everything go as smooth as possible on his painless as possible. There are plenty of doctors out there who could learn a lot from her bedside manner LOL.
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A C on Google
★ ★ ★ ★ ★ Rachel is a gem there, but go anywhere else in Edmonton but this one because the owner is awful. I'd recommend Harold's Auto Body, Royal Auto Body, Herber's Auto Body, 4 Season Auto Body. There are so many places in Edmonton with 4.8 rating compared to this place. If you're lucky then they will get the job done right. As soon as you state that they didn't do something properly then they will say you're complaining, and not want to help you fix the problem. If you know nothing about cars, that's when they'll try to take advantage of you and try to scam you. Avoid Shane if possible, not professional when handling dissatisfaction with their work. He's a joke!
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sati singh on Google
★ ★ ★ ★ ★ I had my car repaired at this shop. My first visit. Very friendly staff and my car was repaired like new. Rachel is amazing and got my car cleaned as well as completing work I had not expected. Amazing staff they went above and beyond what I had expected. would highly recommend them very satisfied.
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James Zeng on Google
★ ★ ★ ★ ★ I have my car repaired at this shop. Very friendly staff and my car was repaired like new. Doris was great and handled my rental for me. Rachel took care of my insurance claims and got my car cleaned when it is ready. Shane the Manager was communicating with me on the status of the repair. I felt like I was well taken care of. Highly recommended repair shop.
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S A on Google
★ ★ ★ ★ ★ I am very happy with customer service and the body work done to my Honda Accord, it looks great and it was ready very quickly. Staff are very friendly and I recommend this business.
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