Kicking Horse Ford

I have leased or purchased 4 vehicles from Kicking Horse Ford over many years and my experience thus far will prevent me from ever buying or servicing my truck anywhere else. They are price competitive, responsive, courteous, professional, and entirely competent in everything they do from sales to service, and from advice to counsel. Moreover, they continue to be a force to be reckoned with in terms of donations to local causes and leaders in community based thinking and contributions.

We have bought 4 vehicles from Kicking Horse Ford over the years. Their sales staff are amazing and super helpful! The service team is equally as amazing!! I am continually blown away by the way they go above and beyond to make me happy as as a customer. We would not shop or get our services done anywhere else.

In October 2020 I was contacted by Dan the dealer principal of the Golden Ford dealership. He requested my involvement in an Automotive Consulting matter. He came recommended to me from a previous satisfied client and I agreed to help him with the assignment which overall took about 45 days. He and his wife provided very detailed financial information well presented along with historical and future plans for the dealership in the Golden area. I have been involved as a consultant solely in the Auto sector for over 17 years and their level of professionalism was outstanding and their ability to provide specific details almost instantly followed up by written detail was very prompt. It is evident with this quality of being a people person along with a strong understanding of the automotive business made my assignment a truly pleasing experience to complete. I found nothing negative in their handling of customers, staffing or their manufacturer and suppliers . I wish them continued success in their dealership business.

Have used different Ford dealers in BC and Alberta for servicing our company vehicles and Kicking Horse Ford is by far the best. Easy to book appointments, quality work and honest rates.

Had to make emergey stop here last week. Service manager KRISTY PATTERSON managed to pull mechanic Casey? off another project, quickly diagnose and repair my problem so I could contnue on my long journey. 2 great individuals and great unexpected service. Thanks again. Darcy

I had lost the door code for my 2019 F150 that I purchased from here. I have since moved away and the dealerships in my city told me I have to go to the original dealership where I purchased my truck to receive my code, and that dealers will keep a record of your code for 10 - 15 years. When I visited and showed up, they had no record of my key code, even though I purchased my truck 2 years and 2 months ago. But they offered to find out what it was for $79.99 After some googling, it turns out you can just insert both keys into the ignition and it will display the code on the dash. Seems pretty obvious to me that they had no intention of doing the right thing, and helping a customer out, and just wanted to make a quick buck off of me after I had spent $60k on a truck there. Not cool.

Not very impressed with this ford dealership. I took my f150 in to get looked at because it was making a sound kind of like loose change in a cup around the time of braking and shortly after stopping. So I asked to look into the brakes potentially. They were able to get it in quick to take a look. They said they could only hear the noise once when their technician was out driving. They said he checked my brakes and everything was good with all my brakes so he looked into other things. Said there was an exhaust leak and a ujoint was worn and they think that along with some rusty brake backing plates might be causing the issue. I picked up the car and immediately heard the ringing again. Not sure how they couldn't hear that. Then I decided to look at my brakes myself and when I took off my rear brakes the parking brake was broken and there was pieces floating around the drum causing the sound I was hearing. With the wheels back I took it for a ride and no more noise. Pretty upset I had to spend 160 for someone to tell me all my brakes are good when in fact my brakes were causing the issue. Let down that they didn't look Into this because the parking brake wasn't working at all. Also I've noticed that my brakes need to be bled and there is Air in the line and you can feel that when you apply the brake. Not saying this was them that caused this issue. But it would be hard for them to say all the brakes are good if this is happening. Just really don't think they checked the brakes like I had asked. Icing on the cake they said they would send a quote to my email with the issues I need fixed.. but that email never came. Not that I would ever go back there

Highly recommend the service department at this location. I dealt with Kristy in service on a time sensitive repair while travelling through. She was very efficient and accommodating. They had the parts ordered in and waiting for when my vehicle arrived on a tow truck, we put the vehicle straight into a bay they had waiting for my truck. The Tech LM did a great job on the repair, and came out to speak to me when it was all done with a few other concerns he found while making the repair. Pricing was fair and overall a great job by all. Thank you