Jump LA Trampoline Park - Lethbridge

Name: Jump LA Trampoline Park - Lethbridge
Address: 2920 9 Ave N, Lethbridge, AB T1H 5E4, Canada, H, 1, Canada

3.3/5 ★ based on 8 reviews

Jump Lethbridge AB | See U at the park! - Jumpla.ca

1. All persons who enter the facility whether jumpers or non-jumpers MUST have a waiver on file. For those under 18 years of age, your legal guardian must complete the waiver for you.

2. All guests & jumpers must watch the safety video to ensure all park rules are understood. The video is available to watch in our lobby at the waiver desks. In addition, all ATTENTION and WARNING signs should be read and understood as well

3. Children under 10 must be accompanied by an adult & can NOT be dropped off & left at the park alone

4. Outside food or beverages can NOT be brought into the facility. We sell concessions at the desk including coffee, tea & hot chocolate

5. Trampoline grip socks must be worn by all jumpers as they are designed to prevent slipping on the trampolines. They are available for purchase at our front counter & are re-usable.

6. NO BARE FEET ALLOWED ANYWHERE IN THE PARK

7. Jump LA has several areas for Tiny Tot Jumpers under 46″ who must be supervised by an adult at all times. Under 1 year of age is free, all other children pay jump rate for park entry

8. All sales final including on-line purchases & party packages.

Contact Jump LA Trampoline Park

Address :	2920 9 Ave N, Lethbridge, AB T1H 5E4, Canada
Phone :	📞 +97
Postal code :	1
Website :	https://jumpla.ca/
Categories :	Recreation center , Children's party service , Corporate entertainment service , Children's amusement center ,
City :	H

2920 9 Ave N, Lethbridge, AB T1H 5E4, Canada

Best Recreation center in Canada

J	Jesus Cabrera on Google ★ ★ ★ ★ ★ I was surprised to see so many negative reviews posted for this business. I visited today and my experience was great. We went during the afternoon so it wasn’t very busy. Aside from the fee to supervise as a non jumper and the fee for socks ($4), I don’t have anything bad to say about this place. My 3 year old had an absolute blast exploring the facility. We spent an hour there and it was perfect to kill some time and wear him out. The staff were friendly and I’m looking forward to coming back with my other son as well in the future.
R	Rachelle Ririe on Google ★ ★ ★ ★ ★ No fun allowed! What happened to this place? They used to leave you alone and let the kids play. Now they have staff patrolling militant-style. I get that there need to be rules in place, but they have taken it so far, the kids felt they couldn’t even enjoy themselves and were asking to leave after 20 minutes. The staff aren’t nice about it either. Other parents were also feeling the same way, and I saw an employee go so far as to tell a small kid (maybe 6 or 7 years) that he had to leave after “3 strikes” (he was running). One employee even came after me for walking along the trampoline mat to tend to a child who got hurt. My older son pointed out that it was interesting that they were paying attention to every little rule-breaking activity but didn’t notice when someone actually injured himself? And as other reviewers have said, they are VERY strict about masking. Which is pretty silly given the fact that you can take them off as soon as you’re jumping. Very disappointing experience, we won’t be back.
S	Shariann Emmel on Google ★ ★ ★ ★ ★ I remember when this place was fun. It wasn’t busy, yet they were making all the smaller kids stay off the trampolines in the big area. Any parents who didn’t agree were being told to leave. I talked to the supervisor and explained that we have never had any issues in the past, there were no big kids as it was a slow time and I would be with my child the entire time and I also signed a waiver taking full responsibility for any injury. The supervisor stood with the policy and refused to budge. I understand their concern for policy but seriously..? Won’t be returning.
J	Jordan Heath on Google ★ ★ ★ ★ ★ I pre booked 2 hours for 3:00. I showed up 10 min early like they said to. They were not letting anyone in due to capacity because a birthday was finishing up. I waited in line till 3:25 got my family wrist bands and after 1.5 hours they told us that we had to leave. I told them we had half hour left they said we had 3:00-5:00 I told them we didn’t get wristbands till 3:25. They said our fault we should have showed up earlier even though they were at capacity and weren’t letting people in. Very disappointed. Staff was rude and not understanding as to the situation. Time should start when you get wrist band. The staff wasn’t supervising very well. The big jump area was full of little kids that weren’t over the height restriction we paid more money but we’re unable to use area. They pick and choose which “policies” they want to follow
N	NerfPolice on Google ★ ★ ★ ★ ★ My wife booked a spot for a group online and was charged for that booking. I went in the day of for the booked time, we had extra kids come so I was adding them to the group. After adding everyone in and the socks and everything I got a total from them, over 200 all said and done. I had assumed that my wife only booked and didn't pay for the time slot. After getting home and finishing up the rest of the birthday for our son she asked what the rest came out to. I told here it was about 230$ she then told me she was already charged 120$ for the original time booking online. So I went back in the same day and was told they can't do the refund for the online amount and they can only do in store credit. Oh well we can live with that right? Nope! The ONLY person that can issue the refund or the store credit is the manager and they have been ignoring us since this happened and they are just getting away with stealing an extra 120 dollars from us. I am not disputing the amount of people I brought with me. I am disputing that I came in saying I was with a group but got charged a second time. I have not received any information on a refund or credit which is vastly different from what the reply here is saying. This owner has not reached out to me and they have stolen 125$ from me.
A	Ashley Walters on Google ★ ★ ★ ★ ★ Today the owners were SO RUDE right from the moment we walked in. I’d love to share the entire story but it’s far too long. 1. I was belittled because I had questions about the waiver. 2. I was escorted out because I didn’t have a spectator bracelet, but just wanted to help my 6 year old with her boots and jacket as she was attending a birthday party. (I didn’t even know what time to come back to get her.) 3. Another parent was crying because she was also not allowed in with her son and was being asked to leave because they were “at capacity” but her child has already gone in. 4. I then watched the owner get in a PHYSICAL ALTERCATION with a father who also just wanted to help his child but was being told he could not. ALL IN FRONT OF CHILDREN!!! It was appalling!! When is it ever okay to tell parents that they cannot help their children?! Ever?! And in what world can you own/run a business and not be held accountable for your poor actions. I understand there are rules. I’m all for them. And I’m all for capacity limits, but I do not agree with the way the situation was handled and that there were multiple parents feeling VERY UNSAFE about leaving their children at this establishment. DO NOT GO HERE!!! Please!!! I have never witnessed/been the recipient of such poor customer service in all my life!
B	Becka B on Google ★ ★ ★ ★ ★ The owner makes the experience miserable. Took my kids to the park for a fun Tuesday jump and after paying for myself and my husband and our two kids, we literally put our socks on to jump, jumped on two trampolines and then the owner came over loud speaker saying toddler time was done and we had to leave. Seriously?? Why on earth wouldn’t you tell us when we were paying? And if that was the case why wouldn’t you encourage us to pay the full jump price and play after the designated toddler ten minutes? The owner claimed she explained that toddler time was almost up but honest to god she never said we would be asked to leave after paying for everyone. I won’t be back. I won’t encourage anyone to go. Quite frankly I should have read more reviews and stayed home. It seems to be a common complaint and there’s signs all over saying -be kind to staff- how about staff being a little less self centred and be nice to customers?? Seriously. Will never darken the door again. Don’t waste your family time here.
R	Rohit Bansal on Google ★ ★ ★ ★ ★ Kids had fun. Was packed previous day, we were better planned with booking for the next day. Staff were friendly and pleasant