YMCA of Lethbridge - Cor Van Raay YMCA at ATB Centre - Lethbridge

Excellent customer service! I went to work out but they were filled at the childminding space so my daughter infant and I went to the indoor playground for a bit as my daughter was sad she couldn’t go to the place with “colouring and toys”. The staff came and let me know when they had room in the child minding area so I could workout, before I had even asked. They were super friendly and so nice to my 4 year old. They facility is awesome, our entire family has something to do there.

Great facility! It's really big and has lots to offer. Most of the staff are good! However, the management is officious and over the top with masks. They are a joke on that aspect, makes me laugh sometimes. If you don't walk in or out with a mask, (in the front desk area) they get all up in a kerfuffle. A women once ran to the doors as I was leaving to give me a mask to put on as I walked out.... haha! Yet, you go to the swimming pool, or gym or anywhere beyond the front desk and it can be packed chuck full, no mask requirement. These restrictions have always been a joke, but you'd think they could chill a bit. Not impressed on that aspect of it, but overall it's worth it. Unless they continue squawking... haha ;) I'll add for the most part the staff are kind, one of them, I don't know her name, has been great in trying to help me find my lost shoes. They're good people :) just annoyed of the cool aid some of them drink... like most places I guess hah! Sincerely, Jack Merrill

Beautiful facility with excellent weight training and aquatic centre, amping many other world class amenities. Best part, for me though, is the personal training. I’ve been seeing PT Katelyn for about ten sessions now and I’m very happy with the progress we’re making together. She is very knowledgeable, has tailored a program for me taking into consideration my injuries, hectic life, and goals, and she really knows how to motivate me. The results do not lie! I’ve seen many personal trainers over the years and this one is the best by far. Thank you!

If I could give it an absolute 0 or a negative I definitely would. Today was a horrible and embarrassing experience at this facility. I will NOT be coming back here again. Front staff is incredibly RUDE and unprofessional. I am still shaken up as I write this review. Today I was there with 3 of my younger children ( I have 6 kids) and wanted to use bouncy castle. As I stood there waiting about 5-10 minutes NOT ONE staff member even looked at me or made eye contact with me or even said hi or said I will be right with you. I see two staff members chatting at one of the computers going on with their day. I then finally catch one of them and tell her I want to pay the drop in fee for bouncy castle. She tell me my total is $39 for myself and my kids. I called prior to coming out and I was told on the phone I didn't have to pay if I am not using the facility and just supervising kids. Miscommunication on rates staff is not knowledgeable at all. I then tell her I would like to speak to a manager she gets the manager and quickly tells him about me right in front of me. I tell the manager why is his staff making everyone wait and doesn't acknowledge customers ? Even a quick hello. I told him I waited roughly 10 minutes. He then says this "Let me check my video cameras because frankly I don't think you were waiting here for 10 minutes" I was so Shocked I almost dropped to the floor. I have never been treated this way by ANYONE! I guess the manager was goi6 to start criminal investigation on me how long I said I waited. I was defeated and disrespected by this disgusting behavior. I asked for his managers card and he was refusing to give it to me. I will NoT be coming back here. I even broke into tears and was so embarrassed. Absolutely horrible experience!

Due to their decision to continue requesting vaccine passports even when the government has dropped the mandate my children are still unable to use this facility. I am disgusted by their choice to now illegally ask for medical information when there is no longer an exception of it from the provincial government. Used to love coming here with my first daughter. Now my second daughter, and my first have not had that joy because of the discrimination against invaccinated people treating them like second class citizens. I am not sure how the owners of this facility can sleep at night when they make a call like this. I am in fact double vaccinated but will not support a disgusting practice like this. Do better Cor Van Raay is rolling in his grave.

Great pool with lots for kids to do. Usually a bit of a wait for the flowrider. Lifeguards were attentive. Family drop in rate is a little pricey, ($30+) at least compared to city pools. Nice building though, clean change rooms.

Superb facility for a very reasonable price. Staffs always seem willing and happy to help and the overall environment is family friendly. The gym does get a bit crowded from time to time, but considering what the facility offers, it’d be weird if it didn’t get busy.

World class facility . We visited daughter here. She is going to school. Took son for a quick dip and son loved the slides. Great parking. Good snack bar