Johnson Insurance - Edmonton

Everyone I talk to over the phone is wonderful. Very helpful, knowledgeable and very respectful. I enjoy dealing with this company for insurance and will not go with anyone else

I received a letter stating that they would take my collision and comprehensive coverage off my vehicle because my husband has " 1 or more serious and/or Criminal code convictions in the past 3 years" His serious or criminal conviction was he got a ticket for not renewing his driver's license on time. How is this a serious or criminal code conviction? Between the two of us, we probably wasted 2 hours on the phone with 3 different agents. Inefficiency at it's finest.

Switched to Johnson from 30 years with TD Meloche Monnex. I don’t know why I waited so long. The service, knowledge and ability to reach assistance with Johnson is quick and staff are very knowledgeable. With my previous insurance company they always made me feel like they were doing us a big favor talking to us.

I would give this company zero stars if I could. I am 7 months pregnant and was rear ended two and a half weeks ago (the other driver was 100% at fault), and the complete lack of communication and care for me, their client and paying customer, is astounding. First of all, their online claims portal that is supposed to make their service easy to use, with 24-7 access to my claim to stay informed, has been down and not working since the day of my accident. After calling the main claims phone number and submitting my claim, I did not hear from an actual adjuster for 3 business days after my accident (one of these was a stat holiday). This adjuster was only for the damage to my car, and I was told by her that I would have a separate adjuster for personal injury. This second adjuster did not call me until 5 business days after my accident. I had to research the proper paperwork and forms that I needed to fill out within 10 days of my accident to access medical treatments myself. Both adjusters - for vehicle damage and for personal injury - did not respond to my phone calls or emails when I inquired about the status of my claim, and I feel like I've had to personally reach out to them every few days, with limited responses and one sentence answers to the lists of questions that I sent to them. I also left voicemails that were not answered. I was not informed that my vehicle was a total loss until 2 full weeks after my accident. A rental vehicle was never secured or offered to me, even after I repeatedly inquired about one. To go two weeks without a vehicle has been extremely inconvenient as I have had multiple personal injury appointments for rehabilitation to go to. Once I was informed my vehicle was a total loss, I was told that my first vehicle damage adjuster was no longer responsible for my claim, and that someone from the loss department was assigned to my claim. I did not hear from that adjuster until yesterday. In the span of two weeks, I've been assigned three different adjusters?! To be recovering from a motor vehicle accident and feeling like I've had to aggressively manage my own insurance adjusters has caused severe stress. After this claim is closed, we will be moving our business elsewhere and they will be losing a client that has been with them for over 15 years. Worst experience ever.

A real person to speak with every time, Knowledgeable, Friendly, Confident. Johnson Insurance is without a doubt a 10/10 when it comes to Exceeding Customer's Expectations. Don't change a thing. Well Done! Kevin

I never write reviews however, I am making an exception because Johnson Insurance/Unifund is terrible. DO NOT use them. They are horrendous when trying to deal with any claim. The worst customer service I have ever experienced. This company will make any tough situation even worse. I have been a customer for years and have never had a good experience, despite the many chances I have given. I have never felt so undervalued as a client, which is insulting considering the incredibly high premiums they charge. Will be switching ASAP. I would have rated them 0 out of 5 stars if it was an option.

I have read a lot of the reviews and some I can't believe. I cannot imagine how a company who has always treated me so good, can just all of a sudden fall off the rails. I have only had one accident which was the other drivers fault. I contacted Johnson the day of the accident, I had a return call from an agent within an hour, and I had an answer from my adjuster the next day. They wrote my vehicle off and even though the at fault driver ran from the scene, I had a rental car the same day and I had a cheque for my original purchase price within 2 weeks. I'm having a hard time believing some reviews.

I transferred my home and auto insurance to Johnson in 2013 on the recommendation of a friend and I couldn’t have been happier: better coverage than Co-operators at half the price, all backed up by excellent customer service. Sadly the honeymoon period was to be short-lived. In May 2016 a cyclist (who wasn’t looking where she was going) rode her bike off the sidewalk into my car, hitting it on the passenger side rear door as I made a right hand turn. She filed a claim against me, but I was found not to be at fault and the claim was quickly dismissed. I decided I could live with the small dent in my door and pursued the matter no further. I renewed my policy in October 2016 and October 2017 with no issues. In October 2018, when I went to renew, my premiums had suddenly risen from $1,100 for the year to a little over $9,000 for liability ONLY. In a panic, I phoned and asked why. Over and over, both on the phone and in person at their offices, I was told it was because of the collision with the cyclist. I asked how that could be, seeing that I was judged not to be at fault; I asked why my premiums had only risen now, two and a half years after the incident. I was met with shrugs of indifference and long-winded, meandering answers that explained nothing. I called two brokerages looking to change to another insurance company, and I was told that they could not match the $9,000 premium offered to me by Johnson, and the cheapest they had found was almost a thousand dollars more. Needing my car for work, I bit my tongue, emptied my savings account, and renewed my policy with Johnson, continuing to try and find some kind of explanation and resolution for what had happened. At the end of January 2019, after four months of being stonewalled at their offices and being passed around in circles on their phone lines, an agent at the office finally took an interest in the nightmare I was living and discovered that, in fact, all this chaos had nothing to do with cyclists or collisions or claims made, but had been caused by a clerical error. My premium immediately dropped back down to $1,100, and then I had to fight with them for another three months to have the $7,900 I’d overpaid refunded. I should have switched companies then, but I was just so relieved to have the ordeal over that (like an idiot) I stayed. A few years later, I would live to regret it. With Johnson being absorbed by Intact I hoped that things would improve, but sadly they have only gotten worse; I will be posting about that experience shortly. I have never felt more worthless as a customer (or as a human being) than when dealing with this careless, mechanical, incompetent monolith of a company. Avoid both Johnson and Intact at all costs if you value your time and your sanity.