JELD-WEN Canada Winnipeg

Name: JELD-WEN Canada Winnipeg
Address: 550 Munroe Ave, Winnipeg, MB R2K 4H3, Canada, K, Canada

2.4/5 ★ based on 8 reviews

Contact JELD-WEN Canada Winnipeg

Address :	550 Munroe Ave, Winnipeg, MB R2K 4H3, Canada
Phone :	📞 +88
Website :	https://www.jeld-wen.ca/en-ca/
Categories :	Manufacturer , Window supplier ,
City :	K

550 Munroe Ave, Winnipeg, MB R2K 4H3, Canada

Best Manufacturer in Canada

T	Tonya Nelson on Google ★ ★ ★ ★ ★ I have to agree with all other reviewers. Customer service is horrible and quality of product is beyond poor. Not even worth explaining our issues, to many to list….not what you expect from a new build.
J	John on Google ★ ★ ★ ★ ★ Spent over $1000 and Door came with missing parts. Door installed perfectly square and there's gaps in weather stripping. They don't respond to enquires. Website says within 2 days. 2 weeks later still no response. Submitted additional requests just incase the first one didn't go through and still nothing. I understand there may be delays due to the pandemic but at least let me know and change the expectations you are setting... Also I get an error when trying to register my door for warranty purposes. Not sure how you can even claim warranty when they ignore your enquires. Garbage company. I plan on replacing my side door next summer, but will go to a different manufacture that values their customers.
l	leslie rinella on Google ★ ★ ★ ★ ★ Terrible quality and customer service. Ordered a door for my customer and it had to be replaced 3 times as it came with issues each time. Finally the third one was installed and now the customer has frost on the inside of their house and you can feel the draft from their new front door. The original order was placed July 2020 and now February 2021 and still not an acceptable door or situation! The hours spent emailing and calling to get this resolved is ridiculous and no reduction of cost for an expensive door that still has issues. I have emailed and called CSR with no reply and left a voicemail for the general manager with no response. My rep sent information for the warranty to be addressed over two weeks ago with no reply yet! The main page of their website states "keep the cold out" - apparently not and apparently they don't care.
A	Alan Stern on Google ★ ★ ★ ★ ★ Poor customer service. Be carful, they make you pay ahead of time for someone to come out to check on warranty work... they charge you $250 just to come out to then tell you nothing is covered under warranty. All labour is not included and they also don't replace frames for there windows. They wanted me to call another company for that ( no help finding one). To make this situation even worse is they took over a month after having a technician coming out to even get back to me. Well that was actually only after I called multiple times only to get passed around to multiple voice mails.
J	J E on Google ★ ★ ★ ★ ★ They HAVE NOT called us back. We have left several messages because we have a warrantied window (new build) that needs repair and they have yet to return.... and we FIRST called over 6 months ago. This is the WORST customer service in the industry. I would never choose them because 1) we have already had to have our patio doors replaced—so the quality is subpar compared to competitors and 2) their warranty is useless if they NEVER fix anything.
L	Leonid Ustinski on Google ★ ★ ★ ★ ★ JeldWen where the provider of our front door. After I payed for technician visit , to solve my frozen door issue , or to provide future solution . he did not solve the problem , and told that the door should be replaced or realigned. Now I received an email from JeldWen that it is not their issue. That their product is good. Even though their technician told that there is an issues with the door. Horrible customer service. Try to avoid
N	Nick Perry on Google ★ ★ ★ ★ ★ Absolutely worst windows AND EVEN WORSE CUSTOMER SERVICE DO NOT BUY JELDWEN , I purchased 12 windows worth well OVER 15 000 $ very big casement picture windows triple pane because I thought jeldwen was a very good quality window, but boy was I wrong . 6 of the windows were built wrong from factory , they were built out of square and nothing we could do would make the windows open like they are supposed to . The rest of windows opened and closed but still had problems , silicon all over the windows and the frame moulding around the glass is very pour quality.I contacted Jeldwen warranty rep with my problems and they said we will build new ones and ship them right away , I was happy with that . But 2 months later I still had no windows after many phone calls asking a about my windows with no answer and promises of returning my calls but they never did . I finally received a answer that there techs would come install my new sash’s in the frames and then when they came 1 of the replacements was built wrong again ! Completely fed up with jeldwen I really hope this review discourages anyone from buying jeldwen windows. I usually never post reviews and am a easy going guy but this company has drove me nuts but I felt I had to share this experience with everyone, I will never buy a another Jeldwen window or door in my life and I will tell people to do the same.
G	G M on Google ★ ★ ★ ★ ★ We bought a brand new build. Our front door has never kept out the cold temperatures. We called our builder and they had jeld-wen come check it out. It turned out our brand new door was warped and required a replacement. They scheduled an appointment, unfortunately, during the coldest day of the year. It was not a quick fix. Next winter and we continue to experience the same draft issue only now we can see the daylight in the gap between the door and door jam. Like all other reviews, they did not respond in a quick manner and gave me a quote which requires a credit card authorization before they will look at it. Unbelievable that a brand new home and door requires so much attention. I question the quality of products and workmanship. I'd recommend a different supplier if you require doors/windows. We replaced our door on our previous older home and it was all done with no concerns. We're still waiting to hear back from jeld-wen but it's tremendously disappointing.