ITM Instruments Inc. - Calgary

4.8/5 β˜… based on 8 reviews

About ITM Instruments Inc.

VIP 24 hours Service

We're proud to offer 24-hour VIP Service to anyone who requires it. Once you select VIP Service (on your RMA/Service Form) and mark your shipment/box with VIP, our team will perform the necessary repairs or calibrations within 24 hours and ship it back to you. There's a nominal administration fee for this rush service, however it's worth your peace of mind when you have a time sensitive project. Be sure to mark the shipping box with VIP, so that our team knows that you have selected this option.

Contact ITM Instruments Inc.

Address :

4615 112 Ave SE #209, Calgary, AB T2C 5J3, Canada

Phone : πŸ“ž +79
Postal code : 2
Website : http://www.itm.com/
Categories :
City : C

4615 112 Ave SE #209, Calgary, AB T2C 5J3, Canada
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dominik vusic on Google

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Made order 4 days ago, paid extra for overnight shipping $50.00. After 3 days I didn't get anything, I give them a call and they told to me they are waiting for 1 item what they will get in 11 days. I nicely told them send me right the way what you have in stock, they promise will do right the way and send me trucking number and info of shipping. I still didn't get any answer or shipping info. I paid for overnight shipping and one item I will get after 2 weeks, don't understand why nobody can't send me email or give me a call and told me we don't have this item in stock. I ask for discount before ordering because I order lots of items or to make me a quote, their answer was prices online are final. Really bad customer support and business. If I order from Amazon will get second day, supporting this business is not good idea.
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Evison Carefoot on Google

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Needed an SDS and Jessa wass able to get me to the right place. WAY TO GO!!!!!!
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Mike Garton on Google

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Great service by Jessa Sibley for price and delivery.
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Lori Zelinsky on Google

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Answered all my questions and gave a suggestion on how to lock in price for 30 days. Happy!
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Dorothy Bewernick on Google

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I had to post this given the night and day difference in service I received. I was looking for some advice on what camera we needed to buy for our business. I called 2 other large companies, no answer, left a VM and e-mailed and got no response at all. I contacted Peter and he responded immediately and knew off the top of his head exactly what camera would work best for our purposes. Budget friendly, good brands with specs and prices in an e-mail within minutes of our conversation. I feel like nowadays service like that is non existent. I would 100% recommend him to anyone needing specialized tools for their business. Thanks Peter!
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justin skogstad on Google

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Ordered parts two months ago, still have not received. Excuses every week why they are delayed.
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Chris Stagg on Google

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My password wouldn't work and when I tried to reset it, it just kept on taking me back to the sign-in page. Through live chat it was easily fixed, although it did take a few minutes for me to get an agent there.
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Jonathan Rheaume on Google

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No follow up on pending order. No feedback from the company to have an approximation of the time repair/calibration will take. Been waiting 2 months and not much seems to be moving. Suggest choosing another company for intrument calibration and/or repair

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