iPhix cell phone repair Telus Koodo Public Mobile - Calgary

Honest workers, they turned away a potential sale because they knew it might cost me a lot, and it wouldn’t guarantee a repair to my iPad due to Apple’s decision to make their devices hard to fix. Seriously, great place, they are thinking about the consumer first. If I have an issue with any Apple device, I’m going here first.

Jordan was very helpful. I've used one of their other locations in the past and this one holds up to the same standard of excellence. Thank you for your help

I've used iPhix a couple of times for phone repairs but today they went way above and beyond when renewing my Telus Mobility contract. We spent over 2 hours upgrading, modifying, merging and porting my Telus accounts all handled with care and dedication. Multiple phone calls were made to Telus to make sure that everything was been done correctly and without problems later. Pros and cons were given of the choices I was making made this a very pleasurable experience (who has ever said that when agreeing to a cell phone contract!) Well done all the way to Cindy, Chad and the team!

They can only replace screens and batteries. The rest is simply beyond their experience, such as repairing the phone after swimming in the water.

They've had my phone for over two weeks and still can't get back to me with a solid answer on the diagnosis. They keep pushing back dates and nobody calls me back with updates. I will not be using them again

I got a new phone at the Eau Claire Market location. Chad explained to me all the different new phones actually on the market with all the pros and cons. I opted for a Samsung a32 5G,...IPhix doesn`t sell only IPhones but also Samsung and Google phones

When I first got my Blackberry Key 2 the battery lasted an astonishing 26 hours on the first day and I use my cel a lot! Over the years, that performance has dropped to about 3 to 5 hours between charges depending on use. I miss the days when you could just pop the back cover off and install a new battery like you install an SD card. Now cel phones are sealed and you have to take them in to a shop like iPhix to have a battery replaced. I dealt with a fellow named Jordan who was very courteous and did a great job. In addition to the battery replacement (I'm now back to getting over 24 hours of battery life between charges - whoo-hoo!) I also got a camera lens cover replaced because it cracked when I dropped the phone a few months ago. The whole process took less than an hour and I couldn't even tell the phone had been opened (they have to heat the glue to take it apart and then glue it back together when they are finished). One thing I should mention is that they might ask for your code to unlock the cel phone in order to test it after the work is completed. For personal security reasons, you have the option to choose "test with client" on the work order. In that case, they will perform the work and wait until you boot up the phone and unlock it before doing any tests to make sure everything works properly.

(Please note based on the Owner's disingenious response to my original comment I have updated my review to make it entirely comprehensive so that everyone who reads it know exactly what transpired and can come to their own conclusions) Bottom Line: Have no respect for the customer's time and are inconsistent. Will not use them myself and will actively recommend against using them. Customer service is what it is all about and this organization has failed in spades. Detailed Account: Phoned head office just before noon today to ask if they could complete the repair the battery replacement (I had the battery) that I needed done and if they could do so in a timely manner as it was for my primary phone that I didn't want to be without. Agent who answered the phone said that they had technicans at two other locations who would be able to do the job within an hour an a half. I thanked the agent and suggested that I should just call the location myself to confirm their availability to do the job. Agent assured me that was not necessary and insisted that he would call the location which I wanted to go to let them know so that they would be expecting me. As I was providing the replacement battery (which is apparently somewhat unusual) the agent placed me on hold to obtain management authorization - which he told me was granted - to do the repair. He quoted me a price of $40 to complete the repair. Arrived at location just after 13h00 and not only was was the agent at the store (which was empty I might add - not another customer in sight) not expecting me but indicated that he would be unable to proceed with the repair without management authorization. Hence he might or might not be able to get the repair done today and despite politely pressing him on this point he was absolutely unhelpful and unwilling to endeavour to provide any further clarity in this regard. He was also unable to confirm that the quoted price for the repair would be honoured. I acquiesced indicating that I'd authorize the repair up to a cost of $100 and asked him to give me a call (on my home phone) when he was done - otherwise I'd be back to pick up the phone right before the store closed. As it is important for later please note that the agent thoroughly inspected the phone - including removing the case - upon taking it from me. Receiving no call from the organization I returned at 16h30 (they closed at 5pm) to find the agent (mask off and feet on the counter I might add - both aspects he did correct as soon as I entered the shop). The agent told me that he was unable to complete the repair as the mirror finish of the rear case was cracked and that it was unlikely that as a result it would have not been possible to remove and replace the back cover successfully. He offered to order the cover - didn't provide a price for that though - but did tell me that the price of the repair would be $50 if I provided it. Summary of concerns: 1. Head office agent failed to call ahead to the location as he promised to do. 2. The shop employee showed no interest, was unwilling, and/or perhaps was unempowered by management to provide more certainty as to whether the job could be completed in a timeframe that was 2x what I was originally promised 3. If the damage to the back cover potenitally jeopardized the shop's ability to do the repair, the agent should have notified me at drop off of that possibility. 4. The shop failed to contact me as agreed to let me know that they were unable to complete the repair. 5. The shop increased the quoted price - and the repair a replacement cover would have been less work! 6. In the owner's original response to my comment she indicated that a back cover required for a battery replacement on this phone. This contradicts what the shop employee told me. Hence is back cover replacement required regardless or only because mine was damaged? Which is it guys? Customers deserve honest and clear information.