InHarmony Dental Care

It pains me to write this review, it really does. I thought InHarmony would be the one. The receptionists were professional, kind and welcoming, the location was perfect for me, and my dental hygienist was amazing. However, something went wrong somewhere, and they just could not acknowledge it. The next time you're visiting the dentist, here's a tip for you: Do your research. According to the BCDA 2021 Fee Guide, one unit of time lasts 15 minutes. Therefore, when a dental clinic charges me for three (3) units of time, I expect them to clean my teeth for 45 minutes (or give or take a couple minutes because, as they told me via e-mail, they like to "round up" to the nearest number). I'm not going to lie: That's pretty weird. When you charge me $48 for one unit of time (or $3.2 per minute), I really don't understand why you are allowed to "round up" at all. Still, I can live with rounding up a few minutes, even though I don't like it. What I can't live with is you charging me for ONE ENTIRE unit of time ($48) of scaling when I only received two units of time. I arrived at the clinic at 11:00 and finished at 11:37 (I checked my phone). 11:37 was when I stood up from the chair and made my way towards the front desk to pay. It's safe to assume that the last 7 minutes were spent applying fluoride and polishing my teeth ($19.70 and $40.90 respectively). No matter how I see it, there is no logical explanation as to why I was charged for three units of time (45 minutes of scaling). When I contacted the office to inquire about it, they were very professional but ultimately unhelpful. They did not really acknowledge what I said. Instead they told me something about 13 minutes out of 15, which makes no sense at all because as I said, I finished at 11:37, and the last 7 minutes or so were spent applying fluoride and polishing my teeth. They refunded me $24, which was welcomed but did not feel genuine at all. I'm not sure what happened. I don't know if it's because my treatment plan included three units of time and nobody changed it, or if this clinic just likes to cut corners and assume that most people don't do their research and take the time to analyze their receipts and do a bit of studying online. All I can say is that I am incredibly disappointed and so frustrated at the thought of having to pay for another new patient exam somewhere else. I chose this clinic because I was promised transparency throughout the entire process. I'd like to assume it was human error as opposed to them ripping me off, but it still feels bad, especially when you are already struggling with dentists and trust issues, and the money comes out of your own pockets because you don't have insurance. All in all very good service, but if you decide to become one of their patients DO YOUR RESEARCH, READ YOUR RECEIPTS AND ASK THEM TO RECORD EACH UNIT OF TIME PROPERLY!

They're all very nice, and I feel bad giving this review, but everything the dentist did to my and my partners teeth needed redone and caused more problems. We went to two new dentists to fix it, and both of them said the work done was very shoddy and one even suggested I try to get my money back! My partner got a filing that needed redone within a year and a tooth extraction that her new dentist said was almost certainly unnecessary. I had a filling that needed redone when I got braces since the work was so sloppy and I had a root canal that also was done poorly according to my new dentist. Nice people, but unfortunately not a competent dentist...sorry to say.

My 7 year old is often very nervous and unwilling to cooperate in dental and medical offices. Today was our first time visiting In Harmony and all of the staff here and the beautiful pup that greeted us were amazing during her appointment. She started off quite nervous and reluctant to sit in the chair, but by the end of the appointment she was happily sitting there on her own, cooperating with everything and chatting with the hygienist. I am shocked at how well it went today compared to other recent healthcare appointments. I greatly appreciated the thorough pre appointment medical form so the staff would understand in advance the best ways to help ease any anxieties. Thank you so much!

I have been going for years because I had a dentist who didn't listen to concerns before. Staff always listen to anxiety concerns from me. I just had a cleaning today, and Tina was great. Rhiza always stops to say hello. Employees always seem happy, but this time, the new office puppy could have something to do with it!

I have been a patient of InHarmony Dental Care for several years now, and I am always impressed with the level of service, kindness and comfort provided. Dr. Alex and staff are skilled and professional as well as friendly and kind, and I recommend InHarmony wholeheartedly. Going to the dentist can be a positive experience!

Over the last two years I have had extensive dental and denture work performed by Dr. Alex Darrach-Cottick and his team. After years of fear, anxiety and pain in undergoing dental work, Dr. Alex is hands-down the finest dentist I have ever known. He is a master craftsman in his profession. Of all the extensive work that I have had done by him, 99.5% of it is absolutely pain-free. Including needles, due to a remarkable little vibrator device that he has which almost completely masks the trauma and pain of the needles. I was told by one of his nurses that not many other dentists have this device. InHarmony Dental Care specializes in patients with dental anxiety. And Dr. Alex himself, is such a calm, funny and wonderful guy to be treated by, that I thank my lucky stars that I ran into this group several years ago! And this extends out to his team that he has trained so well, who are frankly the best professionals I’ve ever seen at work.

InHarmony is great. Dr. Alex has been my dentist for years now, from cleanings, to fillings, to wisdom teeth removal you name it they've done it, and well... You'll have a hard time finding a more compassionate dental team around, they like to make sure you are comfortable. They also have modern equipment, a nice atmosphere and so you'll be in good hands....

All of the staff there are LOVELY! They have a pre session questionnaire to see what about the dentist makes you uncomfortable to try and mitigate the stress and create a really positive environment for you. Alex (the dentist) is super friendly and you can tell he wants you to be comfortable and listened to. They also do a really thorough new patient exam so you have a really good idea of what's happening in your mouth and is great at communicating with you about the process so you feel comfortable through it. And it's AMAZING feeling like this is a dentist that's not trying to milk you for all the dollars and wants what's actually best for the patient. I'm REALLY happy I found this place! BEST DENTIST EXPERIENCE EVER :)