IESO

A dynamic organization full of kind people.

I've been trying to setup a microfit account and transfer account and it had been the most difficult experience. You can't call anyone directly, response to emails have taken days and the online system to input information is just very confusing. Your online system and customer service needs a lot of work.

#Colossal FAIL IESO IESO is a company to be avoided at all costs! If you want to work with a company who is non-responsive, inhumane and extremely unhelpful IESO is for you. My aged neighbour had to deal with her daughter's estate. IESO refused to take her phone calls and continued to refuse to help her in any way unless she had an email address. Once I started to help (I have email), they refused to respond to some emails, and until I yelled at them (our lawyer suggested they should be sued for harassment in their treatment of my neighbour).- HINT: This was the ONLY way I got any service). Then they continued to play games - I don't care if you have 30,000 clients, each client deserves respectful, helpful customer service! They were so vague in their communication (and unhelpful at every step) that even the lawyer did not understand their requests. What should have taken a few hours took over 18 months (not a typo) ... they made zero accommodations and were inhumane in their treatment of my neighbour. IESO should hold their heads in shame. Despicable. Don't believe me? I've cut and pasted this from their email signature: Note: Responses are provided for information purposes only to assist microFIT participants in understanding the microFIT program, microFIT Rules or microFIT Contract. Responses provided shall not be considered legal, technical or business advice of the IESO. The IESO strongly recommends that microFIT participants obtain independent legal, technical and business advice. Unless specifically stated to constitute such, this email shall not constitute an amendment or waiver of any provision of the microFIT Contract or a waiver of any breach or potential breach or default or potential default thereunder, and all of the provisions of the microFIT Contract shall remain in full force and effect.