HSBC Bank
3.1/5
★
based on 8 reviews
Contact HSBC Bank
| Address : | 2313 Saint-Catherine St W #1160, Montreal, Quebec H3H 1N2, Canada |
| Phone : | 📞 +8887 |
| Website : | http://www.hsbc.ca/ |
| Categories : | |
| City : | H |
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Mohammad Alsmadi on Google
★ ★ ★ ★ ★ I asked to talk to a person in business services. A guy came to me talked to me standing up. Did not offer to go to his office and talk into details. Did not understand what I am asking for and then went to his premier manager to ask him about it. Then he gives me answer while I am standing outside the premier manager office. I ask to see the manager and he says the manager is busy while there was absolutely nobody at the whole branch. They did not want to serve at all. They just wanted to get rid of me. Very bad service. The worst service I've ever experienced in a bank in my entire life.
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Robin Moon on Google
★ ★ ★ ★ ★ Finally got follow-up. Phonelines don't let you speak to anyone, even after waiting for an hour on hold.
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Mila Araujo on Google
★ ★ ★ ★ ★ I had great service here when I needed them to verify some transactions, I went to the branch for three different inquiries on three different occasions and the staff were really friendly and helpful. They even let me know about free parking in the building. Then on another occasion offered to call me when they finished processing the information they needed so I wouldn't have to wait around, I left thinking it would take over an hour, they managed to get everything done and call me back within 10 minutes. Best service attitude of any bank I've dealt with in Montreal.
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George Lee on Google
★ ★ ★ ★ ★ Best experience with this branch staff Ms Nina Chen. She spent a long time in helping me to deal with my HSBC UK account transaction, as I was told, by the HSBC bank in UK that I need to go into one of the branch in Canada to identify myself in person. Even though the branch in UK rejected to proceed with my request initially, she continued to help me to resolve the situation and got my transaction completed. Great thanks to Ms Nina Chen, she is an invaluable asset to HSBC.
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George Henan on Google
★ ★ ★ ★ ★ Banking with HSBC is somewhat complicated: their app is old, ebanking freezes randomly. At least their good credit cards and sign up bonuses compensate for that.
At this branch the managers are responsive but other staff are slow and inactive (thankfully the subordinates go on holidays which helped me get things done with their manager).
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Leo on Google
★ ★ ★ ★ ★ My wife and I had an appointment on a Saturday afternoon. We went in and were received by the staff. We were there for roughly about an hour to open our checking and savings CAD, USD accounts. They were very helpful to provide all the details and within 10 days we were able to open an account in France online. Very good staff with a lot of vital information.
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Lovely Dee on Google
★ ★ ★ ★ ★ Poor client service. Agents are not proactive. I had an appointment and was there 20 mins before. I went to the counter agent and ask for the person who I had an appointment with.
She got my info and ask me to wait. So, I wait again then finally a guy approach me and ask who am I waiting for. I told him who and he told me that the person called off for the day because he was sick. I would really appreciate it, if they told me ahead of time that he wasn't there...they could have called me on the phone to cancel so I wouldn't have wasted my time to go there for nothing.
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Danny Frank on Google
★ ★ ★ ★ ★ Walked in to this branch as its open Sat since I work long hours during the week.
I asked teller about opening an account as I wanted to take advantage of a savings account interest special.
I was told I would have to open an account on line first, and than have an appointment to see someone. I said fine.
I asked about an appointment Monday for which I was told oh no it's about 3 weeks to get an appointment.
When I protested, as the special ends Dec 16 the teller asked what amount I wanted to deposit.
When I replied , I was told just a min. He came back and said my colleague is with a client can you wait ? No problem I said .
10 min later a guy walks to the teller , teller comes back and tells me he has another appointment in 10 min.
I got upset and and told him why than did you make me wait ?
I would like to go in. It should not take more than 15 min to open an account.
He than told me to open an account takes a minimum of 1 hour .
At that point I had enough and told him ,since I walked in you made every effort to make sure that I don't become a client here.
His efforts I must say were successful.
If HSBC is the last bank I will keep my money under my mattress.
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