Holiday Inn Express & Suites Brockville, an IHG Hotel

Went for a weekend getaway with the family. Hotel was very nice, clean and the staff were very helpful. Unfortunately one of the main reasons we chose this location was due to its pool, however, the pool heater was not working during the entirety of our stay making an enjoyable swim not possible.

Room was clean and spacious. The bed was very comfortable and we had a great night's rest. The complimentary breakfast was great, better than anticipated! Staff was very friendly.

Very clean, front staff were very friendly. The pool was unfortunately not working however they gave me $25.00 off my room which was not expected and very generous of them. Kids and I had a wonderful time and the breakfast buffet was good. Highly recommend and will most certainly be back.

Sandra's bacon was cooked to perfection and Trish's customer service is next level. Between the two of them they made the start of the day outstanding. The breakfast setup is next level and we will bring our crew back over and over. Keep up the great work, these two are the types of people that will keep your hotel full during these tough times.

Always great stay, rooms are very clean and front desk extremely helpful. The ladies in the restaurant, ...yes there is a great breakfast available are amazing. They follow all the COVID rules and area is constantly cleaned. This hotel would just be another hotel without the staff. I travel 50 weeks a year and prefer this place over any other hotel in Ontario!!

The staff here are just wonderful! Sandra, Trish, and, Tracy were SO lovely - they made my stay. They really know how to take care of their guests. The room was clean, beds comfy, and the breakfast was great. But I'll stay here again because of the hospitality. Thanks Sandra, Trish, and Tracey!

First of all, the staff were really accommodating and did everything possible to make the stay as nice as possible. The room itself was clean, but it was a bit surprising to see what appeared to be a large burn mark in the carpet. The carpet in the hallway leading into the bathroom was frayed and pulling apart from the ceramic. This could have easily been fixed. There was NO housekeeping during the weekend. Signs were posted that due to Covid there would be no housekeeping. The room only had 2 wrapped glasses for 3-4 days which was not enough. When we asked for wrapped glasses the staff did not have any to give us and offered bottle water. Nice for sure but not acceptable as we needed glasses. The room only had two bath towels and two face clothes and a couple of hand towels. When asked, the staff at reception gave us more. Thank you. We asked that the wet towels be removed and again we were asked to leave them outside the room. A bag was provided for us to put the towels in. There should not have been a need to ask, if they knew they were not going to have housekeeping the room should have been stocked keeping that in mind. The garbage was not removed over the 3-4 days. When asked to remove it we were told to do it ourselves, (not in a nasty way), and to leave it outside at the door. It was removed sometime during the day. No extra garbage bag was left in the receptacles and again the staff at the front gave us an extra bag. As well whoever removed the garbage left a bag at the door. The pool area had a face mask on the floor in the corner near the entrance door and was not picked up for the duration of the stay. The dining room staff were very pleasant and did everything possible to make the breakfast really nice which it was. The breakfast was more than adequate. Holiday Inn; the fact that housekeeping is not considered an essential service at your Hotels would be a deterrent for us to stay with Holiday Inn again. Housekeeping really matters to us at all times.

My family stayed at the hotel for 3 nights recently. We were greeted by the friendly manager and quickly checked in. Once we got to our room we noticed that the room was a bit worn with pulled threads at the edge of the carpet, an old bottle cap on the floor, and markings on the wall. The room was otherwise clean and suited our family well, having a separate seating area from the bed. We weren't a fan of the pillows as they immediately sunk in, giving almost no support. It was nice to have the microwave and mini fridge. The location was great for us, giving easy access to the highway and groceries/restaurants. There was lot's of parking available. The breakfast was not a huge variety but it was good. The staff were amazing! So friendly, helpful, and hard at work. They definitely improved our stay. Would recommend to others and would also stay there again.