Heritage Painters & Services

Worst experience with this company. Bought their Groupon took months to get an appointment. The morning they were set to come for 9am they showed up at 10am. We were told there might be extra if there were too many gutters. So we had a credit card ready at the end he said no charge just need the 14 cash for the tax. Who keeps 14 cash in their wallets. And instead of just saying we will invoice you or you can call it in. He started to argue with me and called me people like you. Threatened to come if it's not paid. Seriously ?!? Get a grip and way to lose an future with working with us again. Obviously the man doesn't know how to handle customers. We won't be back ever.

Heritage Painters was referred to me by a friend. Two members of my family purchased a condo. The scope of the work included installing a new interior doors and painting the entire condo including ceiling repairs. After the initial contact, Heritage was prompt in reviewing the scope of work and provided a quote the same day. After reviewing all quote we received, we selected Heritage Painters to perform the work. From the outset Heritage communicated with me every step of the way, was always on time and cleaned up after each days work. Their quality of work was excellent and they stayed on budget. As a result of my experience with Heritage, I have had them perform work at our home which included painting a somewhat difficult skylight and painting/repairing in our living room, bedrooms and family room. If you want a quality job and be stress free, contact them. I would not hesitate to recommend Heritage Painters to anyone.

I have been very impressed over the years with all of the exterior prep and painting Brian and his team at Heritage Painters have helped me with. His attention to detail and colour choices separates him from the other companies. He has a huge passion for restoring old homes to their potential. Thanks to Jeff for all of the front door restoration and communication throughout the project. I would recommend you call them for a consultation. Christopher Murray London Old North Resident

I recently engaged Heritage Painters to do some work in my condo. The owner Brian Flight consulted with me and was helpful in making some decisions. The work was done beautifully by Chris, Dan, and Mason. They were professional, skilled, and rose to the challenge of an unusual ceiling treatment which turned out beautifully. I recommend them without hesitation.

Do not trust this company or the owner Brian Flight. Deceitful liars that will steal your money. All you need to see is that Mr. Flight left a fake Google review here for his own business. Do not trust this man or business.

When I came to post my review I was not surprised to see a 2 star rating. It made sense from the service we had recieved. A little advice for this company would be to not sell what you can not service. Don't sell groupons if you are going to give them the run a round when trying to book. Company does not pick up the phone EVER. It has taken months to try to get through to anyone and to book gutter cleaning which we paid for. We called when we bought the groupon in February and they told us to call back in the sping. We called back and now they don't have anyone to come out till Sept however when we wanted to book for Sept we were told that the "schedule" wasnt out yet so to call/email back in aug/Sept. If this company was more organized they would have a schedule made already. It's already July. Instead they just refer you to get a refund back from group on. Horrible experience!

Voice message states: "2016 and 2017 Consumer Choice Award winner" which is questionable from my experience and other reviews. Our telephone tag ended when they quit the game without notifying me. I left 10+ messages over 2 days and the response to the email I sent was to call and speak to someone...if only that were possible. I found it too time consuming and a waste of my time so decided to take my business elsewhere. Initially I was refused a cash refund by Groupon, but eventually Heritage Painters agreed with the following response: "Heritage Painters can appreciate and understand that some customers getting frustrated when calling into our office and getting voicemail. We clearly ask on our voicemail message that customers leave 1 message for us and we will call back as soon as possible for we are in high season and dealing with a high volume of calls. We do call all customers back within 24hrs and if we get their voicemail we ask kindly again they leave a message and we will get back to them. This customer called us on 09/27/17 and L/M which we returned, by leaving a return V/M. There was again messages left by both parties on 09/28/17. Since the last message left, this customer has felt it is appropriate to call numerous time – back to back – trying to get through – all while interrupting the work flow of staff. Today alone – she has called 10 times in 4 hours and left 7 messages. We will not deal with any form of harassment and will not take a risk of putting staff on her property in fear they may be treated the same."

We had our entire house painted by Heritage Painters (other than the basement). Although the quality of the work was decent, the scheduling did not go as planned. One day before the completion of the project, we were asked for full payment. We asked that the work be completed before we gave payment and it was (other than some areas that were missed). These areas were completed, and we were told at this time that they would be back to paint the front door and frame. When Brian came out to do the estimate, he said that he would throw in the painting of the front door as it would not take much time at all (and considering the money that we had spent). It was even wrote on Brian’s copy to “paint the front door”. Brian came back the following week to talk about the colour for the door and said he would just come back and do it himself. About 2 weeks after we were told they would be back to do that, My calls and messages were ignored. When I called from a different number my call was answered. Brian said that they had done $755 of extra work and painted one room that was in the estimate as a “fresh coat of paint”, it was no cost to them as the colour was the same as the rest of the house. If you choose to use Heritage, be sure that ALL work is completed before payment is made. The sad part about this is that we actually were fairly happy with the job, fed all the workers each day and had recommended Heritage Painters to 2 families that are having their house painted soon. We will sadly take those recommendations back, not just because of the front door not being completed, but because of Brian’s attitude during our phone call. He was actually quite rude, and stated himself that “next time we can call another company” and hung up on me.