Healthy Planet North York (Bathurst & Sheppard)

UPDATE: I think it’s only fair that I update this review, as it was originally 4 years ago. This Healthy Planet location has done a pretty big turnaround. They actually will answer the phone more frequently if you call to ask about a product. They have completely gotten new staff and when you go in the store you are gladly helped by one of those staff members. Staff members are friendly and willing to help you find things immediately. They still have a lot of the same great products and have added new products in the store. Kudos to management in revamping the environment and providing better training at this location. I frequent the store much more often now, as I feel welcomed and customer service is very good. Thank you. OLD REVIEW: 2018 I have been going here for about 3 years. This place is hit or miss...sometimes you go in and get a smiling face and a "hello" and other times the staff act like you are invisible and they are clearly avoiding you. They do have some people that do not belong in customer service, as well; I specifically asked the Indian girl (sorry don't know her name for sure ?Aisha?) nicely for what I needed. She did not bother to look in the computer or try to walk around to look for the product; she just flat out said, "we don't have that." I took the initiative and 15 minutes later after scouring the place found what I was looking for on my own. I go back to the counter where she is the only one there and she "pretends" to be studying the computer; I finally have to say something. When I confronted her about finding the product, she just looked at me like a deer in headlights and didn't even respond to me. Really? I checked out and told her to have a nice day -she didn't even give me any salutation. WTH? If you try to call ahead to see if they have a product, good luck with them answering the phone. Then you may still drop in and see everyone who works there doing a bunch of NOTHING. Answer the phone people - that is trifling not to - you are running a business! In fairness, I have had days where I go in and there are kind, helpful people with smiling faces; just not enough days. The product is pretty decent there, which is why they get 2 solid stars. It can be pricey but they have a "decent" selection of healthy items. Overall, the place needs deep customer service improvement...there are other HP stores with MUCH better customer service. If they weren't so close to my house - I would rarely go there.

worst sevice ever, i cannot believe they hire cashiers and management that don't have any skills how to service customers, or to actually resolve a problem with a customer, disgusting service.

Pretty solid selection and the odd markdowns. A larger clearance rack would be welcome. Lots of workout supplements downstairs.

The best thing about this store is it's employees, they are very knowledgeable and helpful. Good selection of supplements and food, reasonable prices.

?????... not sure what is going on in this store, but it was ridiculous. A bunch of people who have no idea what is going on and don't seem interested in trying to figure it out.

Huge selection of products and brands, very knowledgeable and helpful staff. Will definitely make this my regular supplements store

Suzanne and Rahiz are phenomenal people with such professional and courteous care in their service. I had an amazing experience today because of them. Suzanne is super knowledgeable and sweet. And Rahiz is too legit to quit. Thanks guys

The customer service here is deplorable. I was just passing through the neighborhood and so usually go to a different location. Never again. These young adults may be truly trying their best, but it doesn't seem like it. The woman on cash was no better. Smh