Grower Direct Acadia - Calgary

I submitted my request the morning of my daughters birthday and Grower Direct Acadia promptly delivered the flowers the same day.. very impressed with the experience and overall handling. BEST CUSTOMER SERVICE AWARD!!

I am sorry, because they seemed so understanding when my mother's day flowers were delivered via neighbour late and wilted, and they offered to replace. The replacement arrived today. Not the same as ordered for sure- even to the point of half the petals falling off old blooms and weird psychedelic roses . This was the worst flower arrangement I have ever received. It was ridiculously random and ugly.

Excellent service. Your online platform is so easy to use. Keep up the good work. My sister in law loved the flowers and chocolate. Thanks again

This flower delivery I ordered for my friends 80th Birthday never arrived on the day it was to be delivered. It's one thing to be very busy, behind, contending with the weather and short on stock. I can be understanding, patient and compassionate, but the thing that bothered me was that no one reached out to notify me what was happening with my order and that it would not arrive on time. I tried calling and emailing several times with no response. I could have made an alternate arrangement in the meantime. The other issue was that no one could tell me how long it would take to receive my delivery. Over the holidays this is tough because we wanted to go outside together as a family etc. When I called I spoke to someone the next day and voiced my concerns it took her over half of the conversation to even apologize. There was no insight shown to the inconvenience to me. There was no offer of compensation, no incentive offered, no guarantee they would even be willing to reach out to anyone in the future to prevent this from happening to someone else. No plan to even be willing to communicate better in the future. She just told me " We will try to be better next time." I was hoping for more reassurance than that. While I feel she was likely overwhelmed, I'm fairly dissatisfied. Also note the pictures of what I received. I ordered the The FTD® Brightly Bejeweled™ Bouquet (Standard). I even donated extra money to the shop because I wanted to not only support local but help them out during these tough times. While it's not an aweful bouquet, I was somewhat underwhelmed by what I received. Many of the flowers were smushed and the notecard was soggy. There was a lot of extra greenery as filler. and a completely plain vase. What I ordered -left, what I got, right.

Such a bad experience!! Today it’s my birthday, so my bf has ordered a bouquet of flowers for me (same as he did last year) with your shop to drop at our store as I’m working today. When I opened the store I saw a lady with flowers was outside our store. I was eager to open the door for her. Once she saw me, she said “I’ve been knocking for 5 mins” with bad attitude and angry voice. You should have known that we’re not open till 11am. Plus I was busy working at the back, preparing things. So I couldnt hear it. Anyway I said sorry to her. But she just turned her back and walked away after gave me flowers. I had tears in my ears. I shouldnt start my day with bad feeling. Thanks for ruin my day. We are not going to order from you anymore.

A HUGE DISAPPOINTMENT. My aunt was recently hospitalized after a fall with two broken arms and various other injuries. As we live a few hours away, I tried to order flowers on the website for Grower Direct Acadia but encountered issues with their payment system so I called the company directly the next day and placed it over the phone. I had ordered the deluxe version of FTD Wondrous Nature Bouquet (pic labelled Purchased), a glorious bouquet of stargazer lilies, irises, and other flowers. I was horrified when my aunt sent us a pic of the bouquet received, thanking us for the flowers (pic labelled Received) which contained not one stargazer lily, a single iris, and many common daisies and gerber daisies. Nothing like the photo! I called the store to complain two days later, and was told a replacement bouquet was already going out because my aunt had called! This seemed very uncharacteristic so I spoke with my aunt who said she had called because the daisies were already dying the day after received. I asked the company to notify me when the second bouquet was sent; they promised to do so but never did. My aunt sent me a pic of the replacement bouquet (pic labelled Received 2nd) -- while a slight improvement on the first, it still bears only a passing resemblance to the arrangement promised by the website.

Laurie and her team made my staff members day when she delivered flowers to the funeral home on time. I ordered at 8 am and they were there for 1230 pm same day and such a beautiful job. Highly recommend Acadia Florist.

I was disappointed for what my mom received for her bday. I chose the florist design deluxe and paid nearly $100 and support their shop, and this is what she gets. The card with the greeting is just a folded paper with their business name all over it and my greetings. Sorry but I won’t be recommending ordering from this shop. Just look at the picture!