Gray's Auction and Liquidation Service

Enjoyed shopping here in the past, but their current covid protocols are beyond what is required by the govt and are enforced more harshly and rudely than I've seen anywhere else. At best you can find open box or dented items for 50% off (without warranty and no returns). At worst they charge retail prices without any guarantees.

Went there about 3 weeks ago and stood waiting to get in for over half an hour and still had about 100 more people ahead of us to go in, my ticket was 169. So we left and just went back last week, and fortunately were able to get in right away. Once in we felt rushed, pushed along. The group of people ahead of us were taking their time and we had to wait until we could finally get around them only to get behind other groups of people. The selections and quantity were poor and we thought the prices were over the top for most things. We left empty handed. We won't be back, we were really disappointed from what we remember it was like a few years ago.

Won't allow you to take child in before 1pm and suggested to leave child in the car. Prices are not that great anymore either.

My fault, gathered too late. Prices on most stuff is good, but they need to check on other prices. Some are way too high

A great place to buy Costco's overstock. Usually pretty crowded and rushed, you have a time limit with COVID, but that's just because they are so popular.

OK, let ME tell you why there are negative reviews .. for the liquidation store. We did not go to the auction. (I worked my way through University working in retail, so I have some idea how it should be done well.) This store sells stuff that Costco did not sell OR that was returned by Costco customers. So the prices should be really low, right? Well, we spent an hour there and most everything seemed like it was 40-50% too expensive. Some of the toys were maybe 25% less than new but often the packaging was damaged. NOTE: a friend says the best deals sell out early on Fridays. Arrive well before 9am and wait in line. And a lot of the products have no box.. who is going to pay $459 for a nice microwave oven, without a box, at a liquidation store that is like a barn. Shop around and you can get the same one, perhaps for less money, elsewhere, with the box, no risk of problems, returns/exchanges allowed... etc. AND there better not be problems since the signs make it clear there are NO EXCHANGES or Returns. "Oh, great, so this expensive microwave was probably returned by someone because it did not work properly, OR was it a demo model. ... hmm, I want to take a risk on that? At the price they want for it?" No. (I suppose the manufacturer's warranty is still applicable, but who knows for sure?) OK, there are some items that are a not a bad deal. After an hour we left with three things: A giant bottle of laundry detergent, a giant bottle of liquid hand soap, and an $8 top for my wife. None of it was a fabulous deal, but less than you might pay at a regular store, when that item is not on sale. There is also a lot of stuff there that seems scratched or dented; I doubt that stuff will ever sell... oh, maybe if they cut the price of it by 70%. Then they sell boxes of wood flooring but for some of the types, they had only one or two boxes of the same kind. What am I going to use that for? A tiny bathroom or a closet? Even the one type that was in good supply, I don't know if there was enough cover our living room. You really need to know your prices to determine if something is expensive, a good deal, or a bargain. My wife and I found few things that were priced at less than a store might sell them when they had a 25% Off sale, (Or amazon.ca). The food items looked quite old; I would want to check the Best Before Date for sure! But hey, the cashier was friendly and they accept credit and debit cards. We did not interact with other staff. There is enough free parking at least when there is no auction going on.

Pretty good, most staff friendly, owner quite rude. There were some good prices and some very high prices. Need to know current retail prices to compare with Gray's prices before you purchase.

Great owners and staff. Primarily a Costco liquidation center - they are pioneers with this liquidation method which has spawned numerous similar operations across Ontario that have used their business process as a template. I've met the owners and have found them to be honest, pleasant and of admirable character. The brands are very strong and the prices are fair (if they were much less some customers likely forget that a reseller would buy it all). A fun place to shop for sure.