Grandor Lumber Inc - Gloucester
3.8/5
★
based on 8 reviews
Contact Grandor Lumber Inc
| Address : | 5224 Bank St, Gloucester, ON K1X 1H2, Canada |
| Phone : | 📞 +89 |
| Postal code : | 1 |
| Website : | http://www.grandor.ca/ |
| Categories : | |
| City : | X |
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Marge Simpson on Google
★ ★ ★ ★ ★ GRANDOR LUMBER BUILT ITS BUSINESS AS A RELIABLE SUPPLIER OF LUMBER PRODUCTS TO OTTAWA HOME BUILDERS, CONTRACTORS AND HOME OWNERS.
Grandor Lumber serves the Ottawa construction industry with lumber, framing materials, engineered wood products, roof trusses and doors. Roof trusses are designed and manufactured locally.
Being a part of Alpa Lumber Group, we have over 50 years’ experience in the construction industry. We provide quality products to home builders, contractors and home owners. We have a team of professional sales and technical staff ready to serve you. Please view our gallery for some examples of our fine designs.
Returns of regularly stocked items are accepted within 30 days of original purchase subject to the following terms and conditions:
All returns must be authorized in advance.
All returned items must be accompanied by their original receipt, in their original packaging, unused, and in good condition.
To receive credit, lumber and building material items must not be cut, weathered or otherwise show any signs of use.
We do not offer returns for special order items, items marked final sale or items sold more than 30 days prior to the return date.
A minimum of 15% restocking charge will apply to all returns exceeding $40.00 in value before tax.
Returns picked up by Grandor Lumber Inc. will be subject to a minimum $75.00 delivery/pick up charge
Returns will be reviewed, verified and accepted by Grandor staff at their discretion. If the items are not of resalable quality, the customer will be notified and the materials will be held for a maximum of 5 business days for pick up by the customer.
For questions pertaining to our return policy please contact us.
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Lavinia Koupal on Google
★ ★ ★ ★ ★ Excellent service and good looking guys! :-) Take it from a home improvement gal who knows how to swing a hammer! :-) I took one star off though because of their business hours. How about Saturdays and Sundays?
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Lewis & Jennifer Hanna on Google
★ ★ ★ ★ ★ Disgusting customer service.
Completely run by bullies and aggressive men who swear on the phone at you, lie when confronted with their errors and hang up on you.
Had issue after issue with their deliveries when building. When asked to resolve the issues, their head gut, was rude and condescending. Even in the end, when proven in error, they couldn't gracefully apologize nor rectify the situation. Their response is the same, " you can take your business elsewhere!" So to those reading this, take the advice the company is giving!
Go elsewhere!!
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Quality Builder on Google
★ ★ ★ ★ ★ I couldn't be happier with the quality and service. These people are on the ball. Mistakes happen but when they do, they don't argue with me as to who is at fault. I have been given the benefit of doubt more then once when I messed-up. I appreciate the way I am being treated. With respect! Many thanks! Giovanni.
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Iceland TwentyEighteen on Google
★ ★ ★ ★ ★ I was blown-away by Grandor's service yesterday! I called their office just before their closing time to see if they had any ice melting salt. The freezing rain just began and it continued through the night. I was worried about getting in and out of my home because my husband is severally disabled. When I explained my situation, the lady who answered the phone has told me that the store was about to close but she was going to see what can be done. I didn't hear back, so I figured that the store has closed. We live at Findlay Creek which is about 2 miles from Grandor. To my surprise, about 20 minutes later a gentleman rung my door bell. He delivered 4 bags of salt and wished me "good evening" and before he left, took another bag out of his trunk and spread it on my driveway. I am impressed!
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Patrick Reardon on Google
★ ★ ★ ★ ★ Watched this company do bad things to contractors on a job site. I question ethics with this company. Didn't pay contractors for work rendered.
Their products are indeed cheap. Plastic windows with absolutely no thermal performance whatsoever.
***In response to the owner - you used to. Glad to hear you no longer do. It doesn’t change the history on that nor does it rectify what those young men lost for their months of hard work. The future of reviews is the least that I can do to avenge for them. I’ll never forget the dishonesty and the arrogance of the owner in those dealings.
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Brian on Google
★ ★ ★ ★ ★ They refused to even provide me with a quote because they are "over capacity and not accepting new work".
Thank you Grandor for replying to my 2 year old review. I can appreciate a company that is busy and honors their customers deadlines. However, the cold tone and refusal to provide a quote was not necessary. My project at the time was not urgent and I was not even offered so much as a call back when production times improved.
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Six Onethree on Google
★ ★ ★ ★ ★ Exceptional! I would give Grandor 10 stars if I could. I have been their customer for 5+ years now. And I am a picky builder! :-) They have to let me down yet. So, for what it's worth - good show guys and ladies!
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