Gillship Navigation
1.6/5
★
based on 8 reviews
Contact Gillship Navigation
| Address : | 1166 Alberni St #1100, Vancouver, BC V6E 3Z3, Canada |
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| Phone : | 📞 +7 | ||||||||||||||
| Website : | http://www.gillship.ca/ | ||||||||||||||
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Cameran Darvish on Google
★ ★ ★ ★ ★ The Gillship team did a great job with my recent cargo import. I worked mostly with Julia who was very responsive and answered all my questions. Thank you!
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Ruiz-Tagle Julie on Google
★ ★ ★ ★ ★ I talked to a woman named Shonna and she did not want to give me any info regarding the cargo that I need to send from Vancouver, Canada to San Antonio, Chile. Maybe this company has too very many customers that obviously don't need new customers. Quality of company service, horrible.
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Han Paul on Google
★ ★ ★ ★ ★ DO NOT USE THEM! END OF THE STORY! They will sent you email notify you to do the payment. Once you are done, they will process the release order after 2 days! I tried to contact their customer service and guess what? They DO NOT have one. The voicemail is full and I think they did it on purpose. Anyways, if you somehow googled this company up, do not waste your time.
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Ando Lee on Google
★ ★ ★ ★ ★ throughout the process, we found their service anything but pleasant.our export shipping agent appointed Gillship as our local agent.
1. very poor manner, no matter emails, or phone calls, don't expect any salutation. when I talked to the associate, she always sounded like she was too busy to answer my phone. the employee really need education about courtecy.
2. through the whole process we felt like being in a black box, there was no clear instruction about the procedure, and the document we should prepare. most of the emails we received are pushing us to make payment. we had to call them several time to squeeze out the answers we need. even when I expressed my opinion to the employee,"why don't you provide some standard instruction to customers" , she said it is impossible for us to do that.
it hard to imagine the existance of such a service in the competitive mordern business world.
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Minh Thang _ on Google
★ ★ ★ ★ ★ Worst experience I have ever had with an importer. I had shipping and freight price paid in full and then Gillship "magically" came up with 2 "handeling fees" from the Shanghai port... which had already been paid. They charged $349.67 for fees that were already paid, that I had receipts for. They were unresponsive, didn't answer their phones. When trying to contact, their voicemail was full. I went directly to the location they said I should contact the original shipper. I did and presented the receipt. Gillship didn't do anything and they were charging for their imaginary of country expenses. I cannot rate this business lower.
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Ray Barima on Google
★ ★ ★ ★ ★ My shipment being there since sept 28. As of today oct 25, i haven't received my shipment.. Every day we will ship it. They only care about big corporations NOT Small businesses
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ishan joshi on Google
★ ★ ★ ★ ★ Firstly it’s very hard to communicate, we only get responses via email even when you ask some one to call .
I had a shipment coming and got conformation to get it pick up ! We hire a company to pick it up ! On the day of pick when the driver goes there finds out it’s not there !!!!we email the person we get a screen shot and the new date !!! I mean living in a different province doing it all over the phone no support or help or advice or update or any changes to schedule.. you loose money left right and centre ! No one takes any ownership and no support or any thing resembling customers service
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Calgary MasterPiano on Google
★ ★ ★ ★ ★ I am really not satisfied with the service they provide. First, I call and email several times to ask the status of coming container, it is very hard to communicate. Second, the container was already in my city, I got this news from my customer brokers, I was very very suprised this company didn't tell me, they might totoally forget it, actually they have enough time to inform me, it took almost ten days from the container on rail and to my city, it is really unprofessional. I am really rush to prepare for picking up my container from CP rail. Third, they are the only one which required high
deposit for the container, and complex to refund the money.
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