Genesis Builders - Calgary

We purchased our home from Genesis 1 year ago (former showhome in Airdrie). Our experience dealing with Genesis has been excellent. Their warranty department is extremely responsive. Ashley from that department has gone above and beyond with the minor things that needed attention in our home. By far the best experience that I've had with a home builder. I would highly recommend.

We bought ourhouse in 2009 with Genesis in Kincora NW. After owning for 11 years, we are really glad we went with the. our house is still in really good condition . No cracks on driveway or garage floor, roofing, siding, railings on deck , stone work on pillars , windows all are in fairly decent condition. So far , we had to replace all 3 exhaust fans in washroom and some of the gutter around the house was leaking. oVerall they are quality builder and I won't hesitate to build another one with them.

We moved into our beautiful Clover Design home a month ago. We are very happy with the home now, however the process of getting to where we are now has not been one of pleasure. The sales team was very kind to start but that changed quickly once the papers where signed. We had little to no input on the finer details of our new home. We were the ones who needed to initiate phone conversations on who to call to pick flooring, who to call to pick tile and so on. Many details were left to last minute and we were forced to make uniformed decisions over the phone without even knowing what we was choosing. Only the reassurance of "It will look good". There was a miscommunication on the doors we requested. We were told it was our fault and we would be responsible for paying for the doors. We were told to hurry and sign the documents to not delay our house any further. We developed under our stairs which did not allow enough room for the linen closet. We requested a refund for the closet as we paid for it and never received it. Still waiting for a response. Very poor communication and customer service all around from the entire sales team. The customer is definitely not a priority. All of that being said, the warranty and construction side of Genesis has been absolutely outstanding. They booked every appointment with us and sent reminders to my phone. They arrived before us every time to prep the house for our viewing. They listened to our every concern, made notes, and resolved every issue. Karl from warranty went through our new home with us and explained how everything works. He also gave us helpful tips on how to maintain our home over the years. We can not say enough about the site super Jamie. She went above and beyond for us. She answered all the questions that the sales team refused to offer a response to, EVEN ON A WEEKEND!!. Within the first two weeks of moving in Jamie came to visit the house when she was in the area to make sure everything was in order. Thank you Jamie and Karl for making the end of our experience a memorable one. To the sales team. I am still waiting for your response.

NO STAR. Bought a brand new house last year in calgary. Material they used in the houses are very cheap. No doubt it looks very nice when you go for show homes but in reality the material is not nice ?. We had so many issues during the first year itself.. On the top god was not fair we had hail damage and and unfortunately our last inspection came 2 days after hail.. our house front shakes is discolored which named as a hail damage which is not even my neighbor noted it before the hail and my only mistake was waiting for inspection and then i forgot to mention on that too.. Well when your first and second inspection happens they are super nice after that they started giving excuses oh workmanship is not covered and the silliest thing warranty coordinator said" what if someone will hit your house with base ball are you going to call us for damage." I was like are you serious i will definitely call 911 not you for that don't teach me when to call you... Guys beaware... I will never let my friends and family buy home from Genesis ever.. Now they want us to contact exterior people what a hassle for us why don't you hire good people first hand afterall it is going to be called and known as "GENESIS BUILDERS". Right thanks for the suggestion... will definitely hire shakes specialist for inspection... Very disappointed ?

We bought a duplex from Genesis in 2012. The duplex is being rented out to a tenant. The tenant received a notice from goverment ealier this year 2021 saying the fireplace came with the duplex is not certified. We request several channels and finally decided to ask Genesis for what they can do on May 20. After follow ups , Genesis finally replied my email on Jun 3rd, and told me their deadline to have the issue fixed is May 21st , so now I'm on my own to fix the issue. My question would be if they knew May 21st is the deadline, why they didn't reply me and let me know when my email was received so I can meet the deadline? Or, they purposely waited to reply me after the deadline is passed?

We purchased our home in 2017 and had some minor issues the first few months. Then half way through the first year we noticed more and more our island was shaking while we walked by. So we had a family member come over, who is a framer, to take a look. He noticed our beams are 19.5 feet apart and the gap spans our kitchen, dining room and the main hallway where we walk to get to the living room. We spend most of our time there when we had company over and the flex between the 2 beams when people would walk would shake the island and shake dishes on top. When I contacted genesis about this they said it was within specs for the span. So I looked it up and the maximum that is allowable is 20 feet. But I’m my opinion when you put a kitchen island and dining room furniture there it adds a lot of weight for the maximum allowable length. When I contacted Genesis again they said they would come by and see what they could do. They had some wood delivered and put some 1x4 on the ceiling of the basement, which didn’t do anything. The flex caused some of my floor boards to break and lift where it would scrape our feet if he stepped on it. So again I contacted them and they came to replace the flooring. This was all during the first and second year. 6 months ago I noticed there was a missing but under my floor matt at the sink and when I looked the floor boards are sliding from underneath the island to underneath the cabinets. I contacted them again and they said there’s nothing they can do for us. We are on our own to lift the island and find a way to stabilize the boards. Also the floor boards are breaking again from the flex. I recommend not buying a genesis home. Anyone I’ve talked to is having issues with their home.

I wish I could give them zero star. I bought brand new house from Genesis Builders in 2017. Just after one and half years later when their basic warranty was over then one wall in my room started cracking. And now the roof is leaking. I contacted them they started giving suggestions how to fix it. Even no body came to look at the situation. When I was buying this house they were giving big promises. Now their behavior is totally different.

I bought home from genesis last year and today was my 9 month inspection day. A guy named Zeljko Pereglin came and provide first class service to us. Firstly, he is very professional and he knows how to talk to their customers and his way of understanding and explaining things is superb. Secondly, he works like he’s doing things for his own house. He is fixing every possible thing with proper way. Moreover, guys came for 1st and 2nd inspection were not very good. They were ignoring us and not done all work. At last, I strongly recommend to everyone please call Zeljko Pereglin for better service and quality work. One thing I want from genesis is that please improve his position as main head.