Geek Squad
2.3/5
★
based on 3 reviews
Contact Geek Squad
| Address : | 8133 Ontario St, Vancouver, BC V5X 0A7, Canada |
| Phone : | 📞 +8778 |
| Website : | https://stores.bestbuy.ca/en-ca/bc/vancouver/8133-ontario-st/geek-squad |
| Categories : | |
| City : | X |
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William Watt on Google
★ ★ ★ ★ ★ |
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Anna K on Google
★ ★ ★ ★ ★ Best experience with Raman and Jim at Geek Squad on marine! Super efficient and friendly service.
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Jake Tipple on Google
★ ★ ★ ★ ★ I have overall had a horrific experience with geek squad while trying to claim for my cell phone.
The phone I received as a replace to my own is quite clearly refurbished (something I wasn’t told about when signing up) and is not performing as well as a replacement phone should.
It had 85% battery life when I received it and it also has many problems with the screen, there are flickers of background light every time I unlock it, sometimes shadows appear on darker screens of different pages and the sound output chooses when it wants to work or not.
I also had to call again after 8 days of making my claim because I hadn’t received a new phone and was told that it wasn’t even sent out yet which was very frustrating as I had struggled all week at work without a phone.
I think the phone arrived on the 10th or 11th day and has issues.
When I called again to claim on my “new” phone I was given the exact same options as before which was either
~ send my phone and when they receive it, they will ship me out a new one (not great for a working person who has already been without a phone due to their slow response)
Or
~ pay $1100 deposit (after Christmas/during a pandemic) and pray that this phone actually works.
When I asked my customer service rep (who was very polite) if I could speak to her supervisor to voice my upset at this poor quality and I was told they wouldn’t be able to do anything different and I would still have to go through one of the options.
Overall I am very disappointed and would not recommend their service to anyone
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