G&G Music Ltd - Maple Ridge

We were planning to have G&G Music DJ our wedding, but after working with them we don't plan to ever do business with them again. We met with a particular member of G&G's staff on April 29, 2018 to discuss what we wanted for our wedding, and he seemed to be able to offer a lot of what we wanted just barely within our budget (likely because we told him our budget ahead of time - something we don't plan on doing again in the future). Things were sounding good, so we asked him to send us a formal quote. We received the quote a couple days later and found that there were numerous prices that were above what we were told at our meeting with G&G. There were also items on the quote we said we didn't want (such as a photo booth), among other issues. We contacted the individual we had met with and brought up our issues with the contract to him. In our email, we used a particular price inconsistency in the quote as an example: an item that we were told was $50 even at the meeting, which was now being quoted as "$70-$370". So, in the best case scenario the item would be $20 more than we were told, and in the worst case scenario it would be hundreds more (something we couldn't afford multiple instances of on top of all the other wedding expenses). Instead of apologizing for the confusion and working with us to make the quote more agreeable and clear for both parties, G&G responded by saying that "$50 was a rough starting price". The individual then proceeded to say that if we bundled the item with another package (which we did not want and never discussed prior), there would be a discount that would bring the item to $52.50. He said, "so in reality I'm really only $2.50 off in price", leaving out the fact that to get that price we need to pay an extra $100 for a package we don't want. After a few emails back and forth, the conversation ended on May 14, 2018, where we said the following: "Our concern is that prices at our meeting were presented as exact prices we should budget for. Now, looking over the contract and emailing back and forth, we're finding out various items were quoted to us at the absolute lowest value and that we would probably need to pay quite a bit more than discussed to receive what we expect." And his response was simply: "Let me revise the contract and see if it works for you both. Im playing on the island till late Wednesday so ill be able to get to your contract Thursday." Fast forward to May 25, 2018 (a week and a half later). I sent the individual another email asking for an update. He responded this morning with the following: "I'm sorry I should have emailed you sooner but this is a very difficult letter to write. I certainly don't want any hard feelings. After your last email I felt like my integrity was being brought into question. I understand the confusion with the [item] but your email implied that I had changed quotes on "various items." I've been playing in bands and Djing for a very long time and this is the 1st time anyone has been unsatisfied or accused me of changing prices. I want this to be a very positive experience for you both and it's not feeling that way. You should enjoy every part of the planning right up to and including your wedding day so I feel it would be best if you found another DJ." IN SUMMARY, if you plan to work with G&G Music, just know that they are never in the wrong, and if you have a complaint with their service they will tell you they will resolve it, then proceed to not say or do anything related to your request. Since we are the first of both our friend groups to be getting married, G&G Music can look forward to not receiving business from any of our friends and family. Now, we will work on finding a new DJ after wasting the last month working with G&G Music.

I had my wedding on January 2, 2016, and Terry, the DJ, was outstanding at our reception. I highly recommend using him. Very good prices and packages and I didn't have to worry about a thing.

Very unorganized. Teacher didn’t show up for first lesson. Second lesson he didn’t send the zoom link for the meeting until after the lesson was to start. Teacher’s internet was spotty and he blamed the student. Was not responsive to what the student wanted help with. In fact was rude to student.

I walked into G&G on Saturday literally knowing less than nothing. I had inherited a vintage guitar and I decided to 1. Learn how to play it and 2. Maintain it. Terry was amazing. He had a look at the guitar and advised that it needed new strings, and that I should get a tuner. I asked about cleaning it as it was rather dusty and he direct me towards some cleaning product specifically designed for the wood. I also asked for a stand so that I didn’t have to continually put it away and he provided me with one of those as well. What I loved about the experience with Terry is that he did not try to upsell me. He offered what he felt were the necessary things that I needed but he didn’t take it advantage of the fact that I didn’t know anything and try to sell me things that I didn’t need. I asked him about changing the strings and Terry offered to show me. He took the afternoon to give me a hands on lesson. People were coming and going but he never once made me feel as though I was a nuisance or hindrance. I signed up for some adult guitar lessons with him and I am excited to start learning less than nothing. ? I would highly recommend Terry - He is 100% a class act.

Bought a piano here, the price was great, and despite having Paypal issues Terry was very accomodating and I was able to get my piano no problem! Customer Service was exceptional, I would highly reccomend their services!!

Terry is such an amazing person to work with. He and his team cover our wedding ceremony and reception, and they are perfect. Because Terry is a musician himself, he is very knowledgeable and attentive to details. Terry is super fun to work with, and he gave me the confidence that you can rely on him on such an important day. Thank you Terry and your team for your outstanding work! :)

My husband and I are Seniors, we wanted to ship a guitar and case. So, we thought...Music Store.. the female on the phone, said No, and was very rude to my husband. I could hear the call, because the phone was on speaker. After that phone call, he called Long and McQuade. Picked up a box the next day. Wouldn't recommend this store, not even a guitar pick. Long and Mcquade is worth the drive.

Terry was an amazing DJ at our wedding. He kept everyone on the dance floor with his fantastic song choices and upbeat vibes. Our guests did not want the party to end and we had to kick them off the dance floor for tear down. It was so perfect. Terry is such a wonderful man and he was so welcoming and professional. Prices were really reasonable! Would definitely recommend!!