FYidoctors - Penticton - Skaha Lake - Doctors of Optometry

Name: FYidoctors - Penticton - Skaha Lake - Doctors of Optometry
Address: 3693 Skaha Lake Rd, Penticton, BC V2A 7K2, Canada, A, Canada

3.9/5 ★ based on 8 reviews

Contact FYidoctors - Penticton - Skaha Lake - Doctors of Optometry

Address :	3693 Skaha Lake Rd, Penticton, BC V2A 7K2, Canada
Phone :	📞 +778
Website :	https://fyidoctors.com/en/locations/penticton/fyidoctors-penticton-skaha-lake
Categories :	Optometrist , Contact lenses supplier , Eye care center ,
City :	A

3693 Skaha Lake Rd, Penticton, BC V2A 7K2, Canada

Best Optometrist in Canada

T	Tayler Ward on Google ★ ★ ★ ★ ★ I came in for an exam and needing contacts right away as I was on my last pair, since my vision is poor I had to get trials which took over a month to come in. I started wearing my glasses due to my contacts being to old and irritating to wear which is unhealthy for me as my prescription is sooo poor. Once my trials were in and I told the receptionist which I’d prefer to order I was refused until the doctor could see them in my eyes. I was told I’d get a call from the doctor to make this appointment. a month had passed and I called to make the appointment since I received nothing. When I arrived to my appointment I told them I was in a rush and then after confirming which contact I was able to order I was talked to sign papers afterword to get files transferred. I refused since I was in a rush and my experience was way to complicated. I took my prescription else where and received my contacts within a couple days! Wish I never wasted my time here
J	Jane Steele on Google ★ ★ ★ ★ ★ In early August, I went for an eye exam with Dr. Sean Laycock in order to get new prescription glasses. All went well. They have many safety protocols in place during this time of COVID. After the eye exam, Tanya helped me pick out two pair of glasses, one pair of regular glasses, the other sunglasses. Tanya spent a lot of time with me and she was very thorough. I was told the glasses would take two weeks to process and get to me. Just after the required time, I went back to get my regular glasses fit. Unfortunately, the sunglasses had taken a mistaken side trip across the country. After more than a month of waiting, I asked for my money back for the sunglasses (never did get them) which they refunded. There was also a payment mix up, but that was straightened out. Personally, I will not be going back to FYI at Skaha Lake. Sept 24, 2020 I would like to edit my previous review. In mid-September, Dr. Laycock made contact with me and expressed his concern for how the process of getting my prescription glasses to me had failed. Dr. Laycock wanted to rectify the situation and try to make the process better for everyone. After much discussion, I am satisfied that FYI Penticton has the best intentions for their patients, showing concern and professionalism for the best eye care that they can give. I will return for my continued eye care and health of my eyes. Thanks Sean, for your kindness.
R	Robert Zsiga on Google ★ ★ ★ ★ ★ I had a eye exam and bought new glasses for the first time at this store. Their customer service was excellent from the moment I walked in the store and during every step of the way right to the end when I picked up my new glasses. They were very thorough and didn't rush through any steps including the eye exam. They were so helpful and wanted to make sure I was making the right decisions and happy with my new glasses. The store is quite large and the selection of frames and lenses was huge. It was overwhelming to me so I was thankful for the staff that were very patient with me to help choose the right frames and lenses. I spent over $800 including the eye exam. They suggested I go with progressive lenses so I agreed but I was quite shocked how expensive they were. To be fair I don't know what other stores charge so I can't say that they were more expensive than anywhere else. I just spent about double than I have in the past. I recommend shopping around for prices but I highly recommend FYidoctors for their amazing customer service.
N	Nathanial Kaplan on Google ★ ★ ★ ★ ★ I’m very impressed with all aspects of this office after having an eye exam with Dr. Erickson. The exam itself was very efficient and her explanations were thorough yet concise. I was even more impressed with the professionalism of Meagan, the staff member who performed a number of tests on my eyes. Again, very efficient, but also extremely thorough with in-depth explanations of what we were doing and why. When I had to come back a month later for more tests, Meagan again performed them and I was just as impressed the second time around. The office staff who helped me look at frames were also very informative and thorough with their explanations, especially about the lens options. I wish I had gotten their names so that I could compliment them specifically, but since I didn’t, I’ll just say bravo to all of the staff there for the exemplary treatment I received.
J	Jessica L on Google ★ ★ ★ ★ ★ Unfortunately writing about a negative experience for both myself and my partner. We both came to this clinic for an eye exam as new patients. The service was good and the doctors were very kind. However, when we both proceeded to purchase new glasses using the prescriptions we were given, we came to realize there was something terribly wrong with the prescriptions. Both my partner and I could not tolerate the new prescription lenses we were given. When my partner had his glasses inspected by a local eyeglass shop to ensure they had been made correctly, the optician advised that he should have never been given that prescription as it was over double in strength from his previous - and he had no issues seeing with his previous prescription! Unfortunately, we are now both out $100+ for lenses that are no good. When I called the FYI to see if they could reassess the prescriptions we were given, I was advised that we would both need another brand new eye exam, with the next available appointments many months down the road. These eye exams would come at full cost, another $100+ each. Hence the costs paid for our initial exams were a complete waste. Unfortunately, we have lost our trust in this clinic and will be going elsewhere for ongoing optical care.
T	TechSavers on Google ★ ★ ★ ★ ★ I don't trust anyone else in Penticton! Dr. Edworthy is excellent at what she does-- she caught a problem with my vision that two other Optometrists missed. Plus she is friendly and put me at ease. Thanks again! -Don H.
L	Lynne Napper on Google ★ ★ ★ ★ ★ A screw came loose on my frames this morning and the lens fell out. I took the glasses to FYI Skaha and they immediately put a new screw in and tightened the other one. I was in and out in minutes, happy to see again and put my spare glasses away!! Thank you for the great service!
M	MJ Hennig on Google ★ ★ ★ ★ ★ The staff are kind, professional and efficient. On numerous occasions, we have seen Dr Laycock for both routine eye health check ups along with a couple of urgent concerns. He’s thorough and patient, ensuring the client understands what is occurring at each step. The staff in the front have been amazing at helping us find the right products that suit our diverse needs and sense of style. I highly recommend FYidoctors for all your vision needs.