First General Services of Vancouver Island

We woke up to our washer having over flowed. All it took was one quick call to Rainbow International on Vancouver Island and they came right away. They helped us get everything sorted quickly and efficiently. Dealing with their staff was like having the best of family here to help at a super stressful time. The work they did was of the highest quality! Every question was answered and followed up with a call to make sure everything was taken care of. I can't say enough about our positive experience with this company. We highly recommend then. It's never awesome to wake up to a flood in your home but having such an amazing company to assist, support and smooth out the rougher edges of such an experience was pure gold to us.

I had some water damage to my house in Nanaimo and hired First General to do the repairs. They will definitely be my first call the next time I need some work done on my property. Thanks to Brad for always keeping me updated on the project and keeping lines of communication open throughout the process as this was a new thing for me and I was a little out of my element. Overall great service!

Wow! A big thank you to everyone on the Rainbow team, there are too many names to list. After purchasing a very unique home in the summer months, we discovered several minor and significant water leaks as rain began in the fall and winter of 2017/2018. We filed an insurance claim and had many contractors walk through the house and provide their thoughts on an approach to rectify the many issues. Some companies (to my surprise) flat out refused to bid on the work or offer us any advice/direction due to the scope and complexity of the repairs. It's a unique house, built into a rock-hill side, with high peaks requiring significant scaffolding work. It left us in a difficult and very concerned position, as there was water leaking through our living room and into the bedrooms below. Thankfully, Rainbow was different. The Rainbow teams displayed empathy, compassion, professionalism and construction knowledge; a calming relief from the majority of the other contractors we had in our home. We engaged Rainbow to provide "emergency services" and they proceeded to quickly put a plan in place to temporarily slow/stop the water ingress and dry out our floors, ceilings and walls as best as possible given the circumstances. In parallel, they consulted with the appropriate engineering, architect and city building permit contacts to create a reconstruction plan and estimate. After collecting bids, we opted for Rainbow to continue with this work due to experience we had to date. Unfortunately, the builder and previous owner left us with many projects and it was apparent that previous work was done without the same level of care, proper permitting, and attention as the Rainbow team displayed. This was by far one of the most impactful and challenging events we have ever faced during home ownership. However, we feel fortunate we were able to find Rainbow, a contractor that understood our difficult situation, the sensitivity in the investment we were now forced to make and worked with us to create a plan that saw our home get back to a liveable space and looking better (both interior and exterior) than it did before. This was no small project and we'd like to express a sincere thank you to the Rainbow team. You made a difficult situation bearable and we're very grateful. I have no hesitation recommending Rainbow for any project, big or small.

Thank you for the excellent and quick response First General! We has a water leak from an appliance 1 day before leaving on vacation and needed immediate help. First General was there shortly after we called as they understand that with water damage, a quick response is best. We were very pleased with the professionals they employ, and that they could work within our timeline. Will use you again when needed.

Excellent company to work with, did an amazing job given the circumstances as the insurance deductible was simply so excessive that claiming on it made no sense and all the repairs has to be paid for out of pocket. Brittany from their team worked with us to keep the final tab within the lower range of what they quoted. We were informed all the way along and their clean up crew was professional. Can't recommend these folks enough they are honest, efficient and do what they say they're going to, which is rare these days.

Bought our home in June 2021 hired First General Services of Vancouver Island Nanaimo in June 2021 to do what we were hoping for was a straight forward bathroom reno. Excellent demo crew, were quick and tidy, removed salvagables like the vanity with care. Did not leave any debris behind after gutting the bathroom. After demo, Ryan said he needed to get an engineer out upon finding structural exterior wall support and sill damage caused by sub-termites in the bathroom area.  Ryan has not got back to us after telling us he was looking for an engineer in July 2021 and it is near the end of Dec now. We tried calling, leaving emails numerous times to find out when we will be having the work continue with no reply. We have recently tried to contact them to mutually agree to cancel the project as it has been over 4 mos without any contact and to see if there is a balance owing or receiving from our deposit, and we can no longer afford the bathroom reno and  need to contact someone else to continue with our repairs on our structure and replace our stucco bulding envelope as we found other exterior wall and structural support areas with sub-termite damage and numerous areas of faulty exterior stucco causing leaking and mold  and ultimately causing the termite issue. We are worried about the structural integrity of our home and the safety for our family.

I never had to use a restoration company and was quite pleased with First General Services. Excellent quality of work, from emergency removal, floor and drywall, to prevent mold. Professionalism for restoration work top notch, drywall, painting, flooring, replacing furniture in proper rooms. Carpentry work was extra good adapting to issues and making it look brand new. Timelines were advised prior to start and came in right on time. All in all a good experience with First General Services! Would I use First General Services again? Absolutely! Casey T. Nanaimo BC

My experience with the folks at First General was extremely positive and i would not hesitate in using them again. Everyone i talked to was friendly, very informative and understanding and very responsive to any questions i had. My project manager Brittany was particularly AMAZING to work with, very professional, easy to get a hold of, kept me in the loop every step of the way - i could not have asked for a better person to manage everything. She made me feel very much at ease with good communication and knowing exactly what what going on and what needed to happen. Highly recommend this company!