Federal Limousine Montreal & Party bus

Really horrible experience, do not recommend at all. They were an hour late picking us up to take us to our party and 2 hours late to our scheduled pickup after the party. On top of that we had called to see about coming to get us earlier. We called multiple times for info in the evening. EVERYONE was aware of the slow in service yet no one considered calling their clients to let them know. I was told several times by several people that they would contact the driver and call me back. I never received any return phone calls, was lied to about their ETA and even had two of my calls declined the night of my event. We had to sit and watch our event being packed up. Even the valet and coat check employees were gone before us. Most of us worked the next day and got 4 hours of sleep because of this. The driver told us he was overbooked and the company then tried to make us believe it was because of an accident on the highway therefore not their fault. They offered us a credit for another ride which is useless to us as a group of 10 retail employees who split the cost and have no other events to attend. Even if we did we don't need another event ruined by their horrible business sense Despite having not at all provided us with the service we paid for, they will not even consider a refund or rebate of any kind. Ruined our night completely!!! Do not recommend!!

*Avoid at all costs* - Ordered party bus for my wedding, party bus never showed up. Instead they pulled up with a stretch limo claiming that the party bus broke overnight. - Never showed at the end of the wedding to drive us back to our hotel, as per our contract. - Never returned my phone calls or text messages. Do yourself a favour and do NOT hire these guys.

I canceled my service 3 weeks ago and never received my refund ...i called every day and emailed ..they say someone will call you back...Nobody answers..this is fraud do not do business with these people i will make sure i take them to court !

The best limousine service in Ottawa! Used it a couple times and always a very helpful staff!

Always used the service for special occasions, either when heading to an important meeting or to enjoy a night out with family and friends.

THEY CLAIM WE ARE IN NEGOTIATIONS BUT THEY NEVER RESPONDED TO OUR LAST MESSAGE OVER A MONTH AGO ATTEMPTING TO COME TO A MUTUAL AGREEMENT! THEIR COMMENT IS A LIE. Everything people are saying in their negative reviews are true and happened to us as well! Federal Limousine is not a trustworthy or honest company and they take advantage of their customers. My husband and I hired Federal Limousine for our wedding as they are one of the few companies in Montreal who have a party bus for rent. The day of the wedding, the limo bus never arrived, we were never notified in advance and instead, the company sent two significantly smaller limos the day of with no explanation. The limos were not big enough to fit all our passengers, some had to find other modes of transportation and this created a lot of logistical issues for the day causing us to lose an hour of time for pictures. Additionally, they never showed up for the late night pick up, so we had to find a way home at the last minute at the end of our wedding. Lastly, because there was an additional car and driver, we were also expected to prepare a third cash tip last minute, during our wedding...After the event, we attempted to contact Federal Limo multiple times to provide them with an opportunity to rectify the situation, but they never responded or returned our messages. We hired them in 2019 and due to the pandemic, our wedding was postponed two times, we already felt uncomfortable because communication with the owner was very difficult, they hardly responded, and we had to continuously chase them to get any answers (not to mention, both owners share a cell phone). Additionally, when processing our initial payments back in 2019, we had agreed to splitting the payments into two i.e. a deposit first, then paying the balance several months later. Instead, the company charged us the full amount right away and we had to chase them for weeks to get a partial refund. Then, mid-pandemic after we had paid the full amount of our contract and moved the wedding a second time to July 2021, the vendor called us to try to convince us to get a credit card refund and pay them cash instead – needless to say we were not comfortable with this transaction, so we did not agree to it. This type of behaviour raised questions as to this company’s legitimacy! DO NOT HIRE THIS COMPNAY, they will ruin your event!!!

Very disappointed with this provider. For $385+tip, and oh boy did they insist on the tip, I was expecting the limo to show on time or a few minutes before/after. After 5 minutes waiting, I called. The person only stated the vehicle is on its way (person made me feel like I was wrong to even call. Really? Was I wrong to expect a limo to be on time?), and arriving any minute… NOT. Did not explain the reason for the delay. Apparently there was an issue with the limo I requested for 5:30pm Thursday last week. Well the classy limo was replaced for an ugly party bus, arrived on the wrong side of the street and had to go turn around. This was a 50th anniversary, not a prom night! The driver, who said was off duty, was called last minute as a replacement. Not even dressed. Since it was a bus, no pageantry of opening the door for us in style. There was supposed to be water, but nothing. Could not connect to Bluetooth so no music. This was a 30 minutes drive suburb-to-downtown that turned into a rushed and bumpy ride in a bus rather than a comfortable limo. The driver used his phone's turn-by-turn direction, clearly did not (or had the chance to) do a proper preparation. So he was not aware of the new roads accessing the highway and not aware of destination's road closures, well advertised on the city traffic web page, by the way. We were late and were rushed to eat. Return trip was still bumpy, no water, no Bluetooth. We managed to work an FM radio but the reception was horrible. And then the tip. What do I do? It was not really the driver's fault to be thrown into this. So I tipped him $50 nonetheless but reluctantly. But did I get a call, an email, explanation, apologies, rebate. ya-da-ya-da? No, nothing. For $435 this was a total let down. If your business is driving people and charging that much money, get your vehicle in order, know your own territory, have contingency plans, TEST your equipment, stock the vehicle as promised, be on time, and if something goes wrong follow through and be on top of things. I selected this vendor because it was locally close to me and I wanted to be supportive, it was a mistake. I do not recommend this provider.

Despite certain worries following the reviews I read online I decided to book with them due to responsiveness & competitive pricing. I was not disappointed everything went flawlessly! Vlad was a great host. Thank you for the night