Factory Optical (Idylwyld) - Saskatoon
4.1/5
★
based on 8 reviews
About Factory Optical (Idylwyld)
The trademark FACTORY OPTICAL is used under agreement with Factory Optical (1980) Ltd. and is limited to use by this Company in the Province of Saskatchewan. Affiliate operations to this Company trade as Optiks International outside the Province of Saskatchewan.
Contact Factory Optical (Idylwyld)
| Address : | 116 Idylwyld Dr N, Saskatoon, SK S7L 0Y7, Canada |
| Phone : | 📞 +9 |
| Postal code : | 7 |
| Website : | http://factoryoptical.ca/ |
| Categories : | |
| City : | L |
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O P on Google
★ ★ ★ ★ ★ Have always recieved excellent customer service...before and throughout covid...the staff here has found eyewear for the whole family quickly and well fitting. Eyewear usually arrives before expected, which is always a nice surprise and anytime you need any fitting issues taken care of, they are happy to help.
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Ryan Martens on Google
★ ★ ★ ★ ★ Took my little girl here to get frames and her prescription filled for the first time after finding out she needs glasses. Having 20/20 vision myself, I was out of my element when it came to glasses, prescriptions and how the process works. All it took was one person to take my daughter and I from feeling overwhelmed and nervous to instantly calm and cared for. Thank you Niki for your outstanding help! It's rare to find people these days who put so much care and compassion into what they do, Niki blew us away with her knowledge, demeanor and the way she put my daughter at ease and made her happy and excited about wearing glasses. Honestly can't say enough good things about Niki and Factory Optical, thanks for making my daughter feel special and for making me feel less overwhelmed about everything! 10 stars!
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Kyle Diel on Google
★ ★ ★ ★ ★ Helped me find a style that fit my appearance and style. Easily found a pair that fit me better than my old pair.
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Jon Kroeker on Google
★ ★ ★ ★ ★ I have had nothing but amazing service at this Factory Optical location. The staff have always been friendly to me and have gone above and beyond my expectations. I bought prescription glasses and sunglasses in 2019. Not even a month later I dropped my sunglasses in a lake and they are still in there somewhere.
The staff and management at Factory Optical worked with me to process the claim under my credit card protection and I found them to be extremely helpful.
Today I phoned asking what could be done about a nick in my lens that I was looking to get repaired and they volunteered the information that the repair could be done under warranty at no cost to myself.
Each of my experiences at Factory Optical have ensured that I will be purchasing my families glasses there for the foreseeable future. My thanks to their team for exceeding my expectations.
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keroscooter on Google
★ ★ ★ ★ ★ The team they have created at this store are fantastic! Everyone helped me to find the right glasses for me. Finding me different styles and colours that made me very important. I'll be coming back for all my glasses from now on!
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Chris Crampton on Google
★ ★ ★ ★ ★ Staff was quick to help me find attractive frames in my price range, and explain the options for lens coatings. I was in and out in 15-20 minutes, which greatly reduced my anxiety over glasses shopping. Would purchase from them again.
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Jayme Brown on Google
★ ★ ★ ★ ★ Saige was fantastic! The selection was amazing and the price was great too!
Two for one on designer glasses, you can't go wrong!!!
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Bailey Urick on Google
★ ★ ★ ★ ★ I walked into the Idylwyld location after being turned away at the other two Factory Optical locations in my search for specific prescription sunglasses. I was told by the other locations that they could not be ordered in and that I had to buy off the rack, but when I showed Saige at the Idylwyld location she immediately looked them up and said that there would be no issues ordering them in. I tried on other Gucci sunglasses that were already on the rack, and added a couple to my "love" pile. Saige was very helpful looking up colours, styles and the measurements to compare the sunglasses to my regular prescription glasses. She gave her honest opinion which I appreciate. I couldn't come in for about 10 days after the frames arrived, but Saige put them aside for me so no else could try them on or purchase. I went in after that to pick between the 3 that I loved the most, and we both immediately agreed that the ones that were ordered in for me were the ones. When doing the transaction, Saige asked if I had insurance - I did, but didn't think anything was covered. She right away told me that I was covered for $150 of the cost from one of my insurance providers, and that I could send in the rest to my other provider. I would have never thought to look if I was covered if Saige didn't ask. Saige called me after about a week when my lenses came in, I went back and she adjusted the frames for me.
Saige was very accommodating, helpful and knowledgeable. I would ask for her every time! 5/5
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