Fabutan - Spruce Grove

Knowledgeable & friendly staff

Was put on hold for over 20 minutes, called back left a message for someone to call me back and it’s been a few days and still nothing...all I wanted to know if I could transfer my spray tans to another location

Fix your beds and get some face tanners

Shali is the best Manager there. She'll tell you what the deals are for Tanning, and she knows it all when it comes to Tanning. Their in-store products are a little hard on the pocketbook. You'll have to shop around and you'll probably have to go to the City of Edmonton "Sun Supplies) 73 st and 101 ave. Have wholesale prices. Call ahead, they close without warning.

I called on Sunday January 20 2019 to book an appointment for a spray tan for the next day. As someone who is naturally pale, I was worried about the tan coming out orange. The girl on the phone assured me that wouldn’t happen and proceeded to book my appointment. On the Monday at 3:30 I went and filled out the form and continually asked questions about how to prevent my tan from turning orange. The girl working promised me that since I chose the lightest option I would not come out orange and told me not to wash it off before twelve hours. So I continued about my day and around 10 pm I noticed I looked very VERY orange so I went into the shower and washed my tan with body wash to prevent it getting worse. I woke up around 8 am on Tuesday and the orange colour was even WORSE than the night before, however I had to go to work and didn’t have time to do anything about it. Spent about an hour on Tuesday night trying to get the colour off with coconut oil and exfoliant. I will be coming in on Wednesday morning and I will be expecting a full refund.

I’ve had mixed reviews with other fabutans this is now the only Location I’ll go to thanks to the manager shalissa ... that girl deserve to be rewarded for the work she does and her excellent customer service. Spray tans are on point and honestly I only ended up going back because of how knowledgeable and professional she was. Definitely recommend

My friend and I came into this Fabutan location at 1:45 PM on July 29, 2018 and each purchased a mystic spray tan. We were told by the employee working that, due to a power outage earlier in the day, she was having issues with the equipment. She nonetheless processed our payments and took my friend back with her first. My friend undressed and stood in the back waiting for approximately 10 minutes. The employee kept stating the machine wouldn't start and dipping into the back to check. She eventually called to my friend through the door who dressed and came back out. The employee helped several guests waiting and then went back to trying to get the mystic tan machine operating. Eventually, we told her we were tired of waiting and had late afternoon plans so we could not wait anymore. She suggested we dip-out for food and she would text us if she could get the machine running. We did so. At around 3:10 the employee texted my friend and told her that she could not get the machine to work. We came back and asked for a refund. She refused stating the receipt says "All purchases are non-refundable sorry". We stated how unacceptable that is. I have never heard of a business charging a client for a service, refusing to provide the service, and then refusing to refund the client. The employee became upset and raised her voice at us repeating over and over again that it wasn't her fault there was a black-out. We acknowledged that yes, it wasn't her fault but she still needs to call the owner and arrange a refund. She gave serious attitude about doing so stating it was the owner's day-off and he probably wouldn't answer. However, she called anyway and once again disappeared to the back where she talked to the owner's wife and fiddled with the spray tan machine some more. Eventually, she came back and reiterated that she was unable to issue a refund. I told her to just put the spray tans on our account and I would contact the owner myself. She supposedly wrote the owner's number on a piece of paper and gave it to me. However, when I got home and called the number I was informed that the number was out-of-service. I have decided to escalate this situation and have contacted Fabutan's Head Office and I will file a consumer complaint with Service Alberta. This is an absolutely atrocious way to treat clients of nearly a decade (or any clients, truth be told). Attached to this review are photos of my receipt and the post-it note that employee gave me containing the incorrect phone number.

The staff is always so friendly and helpful, even when they are super busy?