Explorica Canada Inc.

Name: Explorica Canada Inc.
Address: 3080 Yonge St Suite 5052, Toronto, ON M4N 3N1, Canada, N, Canada

2.6/5 ★ based on 8 reviews

Contact Explorica Canada Inc.

Address :	3080 Yonge St Suite 5052, Toronto, ON M4N 3N1, Canada
Phone :	📞 +8887888
Website :	http://www.explorica.ca/
Categories :	Corporate office ,
City :	N

3080 Yonge St Suite 5052, Toronto, ON M4N 3N1, Canada

Best Corporate office in Canada

n	nadine wiselka on Google ★ ★ ★ ★ ★ A reputable tour company would not partner with bad insurance or they would at least try to make it right! Explorica, Arch Insurance, and old Dominion owe millions of dollars to parents/students across the country from trips cancelled due to COVID! Amazingly all the trips that were booked through EF have been paid out! Guess our school picked the wrong tour company! That won’t happen again!
A	April on Google ★ ★ ★ ★ ★ This travel agency does not even deserve one star. They have taken money from my account since last October, and now the school trip has been cancelled and they sent me an email saying the refund will take 8 to 12 weeks from the original departure date, which was supposed to be in June. So by the time I will get my money, it will have been a year since they used my money for their account, and of course make more money with my money, including the other parents money who would have sent their kids on this trip. This is your warning, when they come to your kid's school, they'll talk so sweet, because they want to collect your money, but they won't say anything about how they'll refund that money. I WILL NOT BOOK ANY TRIPS FOR MY FAMILY WITH THIS TRAVEL AGENCY EVER AGAIN!
C	Carolyn Fralick on Google ★ ★ ★ ★ ★ My son was scheduled to leave for Europe in April. Due to Covid, trip was cancelled. Explorica took my money, the refunds from the airlines and I have gotten nothing back. Left our school group high and dry! I purchased the expensive insurance plan so we would get a refund no matter what...over 5 months waiting!
k	kathryn newberry on Google ★ ★ ★ ★ ★ TERRIBLE. This company should be ASHAMED of how they are treating parents and children right now. My son's grade 8 graduation trip was cancelled, and there is no refund. I am appalled that they would provide no service , but still keep payment. There is no trip... What am I paying for? Empty hotels? Meals not prepared or eaten? Buses not driven? I tell you this... I am a teacher and will never book a trip for my students through Explorica if this is how they operate a business. I will also tell all my colleagues the same message: avoid Explorica. When the chips are down, the customer gets screwed over. I will be communicating my dissatisfaction to the school board with the hopes that they will ban trips with this company in the future.
B	Bruce Robertson on Google ★ ★ ★ ★ ★ I have taken groups on 5 tours to Europe and each time I have had exceptional service from Explorica. They are very flexible and helpful with designing custom tours, and our reps have gone above and beyond to ensure our parents and kids have outstanding experiences. Our parents have been impressed by the value for the money, and for the excellent security provided by Explorica. I have also found communication with the advisers to be excellent. We just returned from another successful trip two days ago, and will be traveling with Explorica again.
A	Andrew Traplin on Google ★ ★ ★ ★ ★ Read the fine print! Their cancellation fees are nearly as expensive as the whole trip. The insurance provider they use is notoriously bad at settling claims and will bury claimants in a mountain of paperwork. Communication is non-existent (literally nobody answers email), they take your money and run. An absolutely terrible organization that made out like bandits with school trips cancelled by the COVID-19 pandemic. Fully intend to escalate my case and get our money back. If your child’s school offers up a trip in the future, please do not sign up if Explorica is leading the charge. They’ll take a trip of a lifetime and make it a costly nightmare.
K	Kristyn Gelfand on Google ★ ★ ★ ★ ★ My daughter saved money (total of around $3700), for a dream trip to Italy in March 2020. It was cancelled for COVID-fine, no big deal because we had bought the cancel for any reason trip insurance. But here we are, nine months later, and we are getting the runaround from Explorica and Tripmate/Old Republic Insurance Canada. The estimate is that they owe Canadian families and teens in the range of $16 million. Some parents have been able to contact the airline their kids were booked on through Explorica and found out that Explorica has already been issued refunds for the cancelled flights. Shameful behaviour, especially at a time when so many families are in reduced incomes. I would not trust Explorica. STAY AWAY!
S	Simone LeGrave on Google ★ ★ ★ ★ ★ If you are a school administrator, teacher or anyone who is making the decision to go with a tour group, please do yourself a favour and avoid Explorica. They made promises and reassurances that if our trip would be cancelled, or if we needed to cancel for extenuating circumstances, we would get our money back. This was not the case at all. They leave parents with very few options, except to bicker with a faceless insurance company, and non-responsive account people. I am thoroughly disappointed with how they have chosen to handle our business and I will definitely not be wasting any more time with Explorica. Thank you for taking my money and giving us nothing back but grief.