Essence Properties

We are one of many sub contractors to the essence team and have been for many years. It has been obvious since day one that they care for the end home owner with care and attention. They have a Great team and we have encountered many many very happy home owners. Great job to their team for pushing the limits and surpassing the client expectations.

Excellent customer service! Way better than a previous builder I bought from. Their customer care team was so responsive and helpful and things were attended to as we brought up issues (which were mostly minor) in a timely manner. The home owner walk-through was thorough, and the quality of build was great! I would definitely recommend buying from Essence Properties.

From the first person I talked to in the office to the team working around the site everyone was very friendly i appreciated the friendliness and courtesy from everyone. Everyone smiled daily great to see the care and attention.

Best customer service... Sanaz, is just text or call away. I had some issue with my furnace. I just texted her and she sent a tech right away to fix the problem. Even with small things; She is always there to help. Thank you so much Sanaz... YOU ARE THE BEST

The pinnacle in lower mainland development. Essence Properties cares about building the best possible home for home owners, and as a former site superintendent, there is nothing that wasn’t available at my disposal to make the project successful. Top class, five star.

Update Feb 28 2021 I talked with Seeta she is a managing director. I was happy to hear what she said to me about their plans. But it's too long time that we waited they respond us. Hopefully everything going through well at the end. Still we have to wait 2 months more and we will see. ‐---------------------------------------- Horrible customer service ever, Essence Properties just advertise a showroom that looks great, but when you actually move in you can find a lot of Deficiencies. I paid tons of money to buy my property, but when I got a house with a lot of deficiencies and problems, Okey can be deficiencies and problems there but I moved to over 4 months Since no one responded our deficiencies reports. when I sent to essence home care team an e-mail that when you guys will check up for one month walking through? They excuse due to covid 19 they are busy and delay. I just kindly leave the review in here who wants to purchase house be careful.

Purchased a unit from Essence and I couldn't be happier with my decision. Buying our first home was intimidating enough and this developer made the process so easy. From clearly laying out our feature options + upgrades right to dealing with their homeowner care team, everyone was amazing to deal with and cared about our experience. Amanda from home care was wonderful to work with. She facilitated our first walk-through with ease. having to do this for the first time, we didn't know what to expect but her attention to detail was immaculate. She gave us a chance to point out some areas that needed to be fixed and really took the time to listen to any concerns we had so that our first home was ready by the time we got our keys. :) we're so happy we chose Essence for our first home Would definitely recommend. thank you again!!!!

Update: In response to the reply from Essence Properties: The walkthrough was limited to deficiencies that are "noticeable from a normal viewing position under normal daylight". The vent shaft issue wasn't identified because it was HIDDEN by a plastic panel. The door scratch wasn't there during the walkthrough. On the day we received our keys, it was there and Amanda took a photo of it on her ipad. My realtor Mariko Baerg (she's amazing!) was there as a witness. The damaged wood on the front exterior was mentioned during the walkthrough but we were told to bring it up to Strata for any exterior issues. The recirculation pump not being installed was not mentioned to us. We found out from our neighbours about it recently (who will be sharing their experience too, future homebuyers need to know). The shower door water leak was not identified since the walkthrough only allowed for cosmetic and physical deficiencies that are noticeable. We didn't even have enough time as we rushed the inspection of the main floor, supposedly another homeowner is waiting for theirs right after ours. I can tell you that 1-hour is NOT enough to inspect the unit. Our neighbour also felt rushed and they didn't have time to inspect their garage. According to the email about the walkthrough, if you miss something during the inspection, "As per the requirements set by Residential Construction Performance Guide, any physical deficiency reported after the Pre-Delivery Inspection will be judged to be not covered as a defect." How convenient for them. Leaving us to deal with the warranty provider for reporting deficiencies which don't get fixed until after 90-days. Please don't insult me by saying that I already did the walkthrough and implied that I failed to report these deficiencies at the time. ----------- Ladies and gentlemen, I present to you Essence Properties, a builder with (I quote) "an in-house construction team, which means we can control quality at every step". Ignore this review from an unlucky homeowner with 2 young kids. Some of the neighbours had similar experience but we are just unlucky. Yours will not be like this. Your floor vents (for clean air) won't look like a kindergarten school art project by a kid with scissors and garbage left in the passageway so rest assured that your kids will be breathing only clean air, no need to worry about the fine wood dust and whatever contaminants, you will be allergy free. Your brand new front door won't be scratched. Your brand new bathtubs won't be chipped nor will it have plastic garbage under the plug. And they will look brand new, not used. Not at all. The recirculation pump for your water heater will already be pre-installed when you moved in. Your shower door will be properly installed so no worries with water mess after showering. You won't have mud and dirt splashed EVERYWHERE on your home's exterior walls from incomplete/ongoing landscaping work. Your completion date won't be rushed until your home is ready. You won't have a myriad of other issues. Don't worry. Your move-in will be a pleasant experience. This builder supposedly has been in business for 18-years. And you can trust many of their 5-star reviews. They're not 3rd party vendors who had a working relationship with this builder. The next time you see a development being offered by Essence Properties, trust me and my neighbours, you won't regret buying a home for your young family from them.