Equitable Bank
2.4/5
★
based on 8 reviews
Contact Equitable Bank
| Address : | 777 Hornby St #1240, Vancouver, BC V6Z 1S4, Canada |
| Phone : | 📞 + |
| Website : | http://www.equitablebank.ca/ |
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| City : | Z |
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Marc Cam on Google
★ ★ ★ ★ ★ Imagine an account that allows unlimited online transactions, pays the best interest by far in Canada, has savings goals built in and it's all for free. That's EQ Bank. It's great. From time to time they have some website issues, but I still keep a small account at another bank as an emergency in case it is down when I need the money. I keep 90% of my cash and non risk investments (GIC) here. I do recommend this service to friends
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Alex B on Google
★ ★ ★ ★ ★ Very poor customer service. Automatic deposits don't go through, then two deposits come out instead of one. You try to reach them through chat and the chat disconnects. You try sending email, and no one cares to even respond. I will be moving all my money away and absolutely don't recommend using them. This is hard earned money we are talking about, not a pint of beer...
Update: waiting for 3 weeks for someone to respond to my email inquiry. Don’t think this will ever happen. All you need to know about eq bank...
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Vladislava Govednik on Google
★ ★ ★ ★ ★ I have been customer of EQ bank for two year now. They have best savings accounts available. I used them only for my savings but recently started paying bills too. I had talked to customer service over the phone multiple time including when my other's bank account was hacked into and I had to make sure my savings are safe. Every time customer representative was helpful and polite. I have nothing but good experience with EQ and I am honestly surprised by all the negative reviews out there
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Harman B on Google
★ ★ ★ ★ ★ Tried making an account with these guys a year ago. This time was the last. Confirmed my identity at Canada post 2 times, I have to contact them to contact them for confirmation. Then they call me again to confitm my ID. I call them back they want me to spell my name ok no problem. The guy could not hear me spelling my name. I don't know man. I literally filled an application typed my name. Can't you just bring that up. I lost my cool, ended the call. If in the beginning they're like this how am I going to solve my banking problems. I can't Even imagine depositing money in this bank then having to deal with confirming your ID. They should have a better system of ID confirmation, that is both convenient and safe.
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Helen L on Google
★ ★ ★ ★ ★ Waited 1 hour on phone for agent. Soooo glad I read the reviews about terrible customer service. This made me question their service and so true. I was waiting for an hour so decided not to open account with them. Not worth the hassle. I just opened account with motusbank, much better customer service
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Bryan B on Google
★ ★ ★ ★ ★ EQ Bank may offer good interest rates buy they have horrible customer service. The account creation and account linking processes were nightmares.
The agents are friendly enough, they just can’t resolve any issues. And speaking to a supervisor doesn’t help. In fact, most of the supervisors didn’t even bother to call back as promised. When you call yourself, you’ll have to wait on hold for a solid hour…if you’re lucky enough not to get disconnected while waiting in which case you’ll have to start all over again. If you do connect with an agent or a supervisor, they’ll refuse to give you their contact info so when they fail to follow up as promised, you’re left calling and starting all over again with a different person. The bottom line is no one takes ownership of any issues and fixes anything.
This fiasco went on for weeks until I finally got so fed up I just closed the accounts and went elsewhere. But before I left they made sure to advise me that I could never come back if I closed my accounts. In other words, if you ever leave even after they fail to provide the simplest service for which they’re in business, you’re blacklisted. What a joke.
I signed up with Motusbank because they have comparable interest rates and the customer service has been great. Trust me, go to Motusbank instead and save yourself the headache.
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Titan McMaster on Google
★ ★ ★ ★ ★ The worst experience I've very had with any bank. They will not send the proper security codes, then will lock you out of your account, then will ask you 100 questions regarding the information in your locked account, such as balances, exact transaction amount and dates, etc.
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Travis on Google
★ ★ ★ ★ ★ Got a variable mortgage rate of prime - 1.3% which was 1.15% on a 5 year closed variable back in Nov 2021... Even beat Coast Capital's rate that I had previously which was prime - 0.95% that I got back in July 2020!! Also getting 1.25% on their savings account and 2.1-2.5% on their GIC products. Love EQ bank, just wish they had a few more branches :) Keep it up and thanks for offering competitive rates to the Canadian retail banking sector!
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