Elmridge Gardens - CLV Group

My grandma parents have lived at this property for over 40 years, which means this is my second home. I'm very happy with the new outside look at the property. This year I had the pleasure to go to the Christmas Party and spoke with Daphne and the other staff who were very friendly. All the staff when on site are great to speak with. I want to thank you for all you hard work. Regards, Alexe Papineau

We have lived here for nearly six years and love the area but we were thinking of making a change because a lot of needed work was not getting done. Since CLV took over we have rethought our plans to move. They have made a lot of improvements in our little neighbourhood. Definitely staying now!

I moved in to the CLV community on October 2013 and was very impressed with the newly renovated interior. All my guests say they are jealous of our new home! Any issues we had with minor repairs was quickly dealt with and the property manager kept in contact via email to ensure all tasks preformed by their team were completed to my satisfaction.

CLV Group has been very welcoming and friendly with me and my husband. We absolutely love the townhouse we recently moved in to - renovated, spacious, and surrounded by a lot of grass and sidewalks for our two dogs. I would definitely recommend renting with CLV Group - Daphne, Taelor, and Sean have all been so friendly and informative.

We moved in to our townhouse during the month of January. As I have reviewed on the management account of CLV, the staff and service was excellent. I wanted to take the time to write a review on Elmridge Gardens itself because the service has really exceeded our expectations. Our water tank cracked late at night. We called the emergency number, they answered immediately and took down our information. They told us to expect a call back from the property manager. At this point it was almost 10pm, we didn’t think we would get a call until morning. However, we were pleasantly surprised when Sean, the property manager, called us back within two minutes of our call to the emergency line. He gave us instructions and early the next morning we had our old water tank removed and it was replaced with a brand new one. In less than 24 hours, our issue was resolved with no headaches. We also had issues with our dryer as well as the backyard step which needed to be repaired. Despite the fact that CLV group staff members were busy with more urgent requests, they made the time to fix ours as well. Units will eventually need maintenance and repairs, what is important is that the customer service is excellent meaning that your unit will be taken care of in a timely manner. Kyle is such a great handyman, he repairs things properly so they don’t need to be redone later. It is wonderful to have such hardworking staff. I would also like to send a special thank you to Benjamin, who continuously ensured excellent service throughout the time we needed our repairs. Besides his quick and efficient responses, he keeps his word. When we moved, we got a parking spot that was far from our unit, he informed us that if another spot closer to our unit was available he would let us know. Without any reminders from our part, two months later, we received an email in regards to a new spot. We were happily surprised. We are happy and fortunate to have had the opportunity to rent with CLV group.

This is our first time dealing with CLV and it has been a super easy process - from initial inquiries to the signing of the lease. I love that most of their paperwork is online, it makes life so much easier when planning a move! Daphne is a pleasure to work with and she gave us such great service. Elmridge Gardens have gorgeous townhomes and we are so excited to move in!

Edit: Full disclosure I was contacted 3 days after writing this by the property manager and asked to remove my review because he believed he was never notified of issues with our unit before this. I went back and confirmed that all maintenance issues we had he was CC'ed on. He either chose not to open or read those emails, or failed to oversee his staff adequately. In either case the issues below still remain unsolved. I wish I could give different ratings for different steps in the renting process, the customer care coordinators are fantastic people to deal with. However... Construction/Maintenance Issues! Our problems began on the day we moved in. Our unit was so "recently renovated" that the contractor and his staff were still working on it when we moved in June of 2018. The kitchen and bathroom were unfinished missing doors and handles. The grout in the kitchen tiles wasn't finished (and still isn't 2 years later). We had missing window panes in the living room, kitchen, and master bathroom, we were told to expect all of the windows to be replaced within the first year but are still waiting even with the units around us being upgraded. The air vents were filled with trash (fast food bags, wrappers, and drinks). The unit overall was unclean from the construction they were doing, which we had to take care of ourselves. We had issues when we had a maintenance request open where no one would actually show up, to the point we had to get a security camera because the staff didn't believe us. When they did show up, often times they wouldn't have any tools or no experience with the issue and would leave for several hours or not come back at all. We'd get entry notices less than 24 hours in advance, for a time window of 10 hours, one time they even wanted a 48 hour time window to enter our unit! We didn't have any hot water for a week in August of 2019. The technician they sent didn't know how to read the error codes from the controller on the water tank, we had to troubleshoot it ourselves. We had ants coming in the front of our unit because the seal around the window was non-existent. The staff member who came; looked, saw the ants, said he needed to get tools, and never came back. We ended up dealing with the ants but the property manager said he'd have someone reseal with caulk around the window. This work order is still open from June of 2019. Billing Issues! The electricity is sublet through a 3rd party, and our average usage was ~530kWh. We had 2 instances of high power usage. The first power bill in our unit said we had used 1779.6220 kWh, more than 3 times our average usage. They refused to work with us on resolving why it was so high. We were told months later this was because we had also been charged with the consumption from the contractor in the unit. The second instance was January 2020 when we got a bill for 977.8315 kWh. This time I got the actual meter reads which turned out to be 552.78 kWh. Both CLV Group and the 3rd party company recognized the over charge but they place the blame on the other to correct leaving us with no resolution. All in all, avoid renting here at all costs. Maintenance issues go unresolved for years and you even up having to troubleshoot and fix them yourself.

Stephanie did an exceptional job when my wife and I were looking for a home earlier this month. She was able to arrange for a visit on VERY short notice (same-day) due to the urgency of our situation, and was tremendously kind and helpful in answering all of our questions (including follow-ups over the weekend!) and helping us make arrangements with the company. She's magnificent!