Dairy Queen Grill & Chill - St. Albert
About Dairy Queen Grill & Chill
Dairy Queen® restaurants are franchised by American Dairy Queen Corporation, a Berkshire Hathaway company (NYSE: BRK.A and BRK.B). Restaurants in Canada are franchised through Dairy Queen Canada International Dairy Queen Inc., (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation (ADQ), Orange Julius of America (OJA), Dairy Queen Canada (DQX) and Unified Supply Chain, Inc (USC). Through its subsidiaries, IDQ develops, licenses and services a system of more than 6,800 locations in the United States, Canada and more than 25 other countries. IDQ is a subsidiary of Berkshire Hathaway Inc. For more information visit DairyQueen.com or follow the Dairy Queen® brand on social media @DairyQueen
Contact Dairy Queen Grill & Chill
| Address : | 388 St Albert Trail A, St. Albert, AB T8N 5N6, Canada |
| Phone : | 📞 +788 |
| Postal code : | 8 |
| Website : | https://www.dairyqueen.com/ca-en/Locator/Detail/%3Flocalechange%3D1%26store-id%3D7682%26y_source%3D1_ODk5NDAyMi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D |
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| City : | N |
| Description : | Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. |
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Jillian Gibbons on Google
★ ★ ★ ★ ★ Without a out a doubt the absolute slowest drive through anywhere. No matter the time of day it takes 15-20min to get 4 cars through and the food is still a sloppy mess or cold.
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Deb Schembri on Google
★ ★ ★ ★ ★ I can’t believe that this location is so disorganized. Three orders were filled ahead of ours and we waited 30 minutes for two medium blizzards. Not very impressed…
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Sue O on Google
★ ★ ★ ★ ★ It's DQ. They make a great blizzard and show you the "upside down" test. Hard to catch the drive thru not backed up to the street, so we usually go inside.
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Meaghan Rogan on Google
★ ★ ★ ★ ★ decided to go inside for a change. BAD IDEA!!! waited almost 15 minutes in line didn’t get talked to, looked at or served, employees too busy working the drive through. we were not prioritized or acknowledge at all. the 4 of us decided to leave and so did the rest of the people behind us in line. horrible service never going to this location again.
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Joel Morton on Google
★ ★ ★ ★ ★ I ordered a large Blizzard in their Drive-Thru one evening recently. When I got to the window I was informed that their debit system was being reset due to some glitch or whatnot. This was after they had already made the Blizzard, of course.
After 5 or 6 more minutes of waiting, they told me that they had to reset it one more time again so I had to wait ANOTHER five or six minutes. All the while, my Blizzard was inside on their counter melting.
When I was finally able to pay, they quickly did their little "upside down trick" within 0.05 seconds and then hastily handed it to me.
It was a runny pile of goop, and you would think they would have the common courtesy (or common sense) to realize that ice cream melts when left on the counter for over 10 minutes, and made me another one. It feels like their team might need a little more training in customer care.
Edit: And before the DQ Relations Team™ chimes in with their generic "sry plz try again kk?", why not come up with a system to reimburse customers who are legitimately having bad food experiences over poorly managed restaurants? I'm pretty sure that would be more appreciated than a canned response with zero follow-up.
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Audrey Johnson on Google
★ ★ ★ ★ ★ Nice place but the royal peanut butter blizzard is in consumable and should not be sold for human co su motion as it is likely a biohazard.
Peanut butter is not sweet and it is soupy. my friend didn’t like it and I tried to get a replacement but it was not allowed and my friend was sad because it cost 6.50$
We think she developed a peanut allergy from this
(Good Service)
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Chantal on Google
★ ★ ★ ★ ★ We came to the drive thru to grab some ice cream Thursday night. It wasn’t wildly busy - we ordered a parfait with strawberry and hot fudge and then a banana split with cherry and marshmallows. My parfait only had fudge at the top and the banana split that was suppose to be cherry was strawberry instead. I tried to call to talk to someone about it - no answer. Very disappointing experience. Would rather just drive the extra 10 mins to go to the DQ by Costco
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Brian McBride on Google
★ ★ ★ ★ ★ We hit it DQ for blizzards fairly close to closing. We got partially melted blizzards (see image) when we asked they said that the guy in front of us ordered chicken and our stuff sat on the counter while his was cooking. It just seemed a bit of a hefty price to pay for "milkshakes" This store has always been fantastic, but we won't be dropping by for a last minute treat that close to closing.
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