Cypress Manor Apartments

DO NOT RENT FROM MAINSTREET! READ THE REVIEWS! THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS. The management is unresponsive to any and all requests and extremely rude when you call. They have a new resident manager every month. This is not even the worst of it... please read on. The buildings... (pics included) are not well kept, they have extreme bug problems with roaches and bed bugs, etc. The 5 other suites on our floor alone have collectively been fumigated approx. 20 times in the 8 months we have lived at this building, not even counting the floors below us. The "secured" entrance is a joke, we literally have homeless people who sleep in the entrance and do drugs/graffiti on the walls. Granted, Mainstreet does try to scrub off the graffiti but that's about all they do about it. There is a lady who vacuums the hallways and that is ALL the cleaning that gets done. There's even a gigantic hole in the wall of the laundry room that has been there since before we moved in April 2017. Plus the dryers (washers and dryers are EXPENSIVE) leave your clothes sopping wet, and the washers smell moldy. We don't even do our laundry at home anymore. If you go see one of these apartments and think "it doesn't seem that bad" you are wrong. They will clean it just enough so it looks ok in a showing, then you'll move in and notice it's falling apart and things are crawling in the walls. You'll call them, thinking "well, they must be able to help with this, I JUST moved in." but no, they will tell you that it's basically not their problem, they will constantly refer you back to your resident manager who constantly refers you back to the office. Nothing will get done, you will be stuck in your lease, and if you try to leave, they will come after you for every penny. Even if your suite is in alright condition, which ours is, the doors are crooked/falling off the hinges, 2 out of 4 stove elements haven't worked since we moved in, and this winter there is 2-inch thick ice on all our windows and it's FREEZING. The heat is technically "working" but honestly each one of these buildings should be condemned. When they do come into the building, it's for their own purposes and the don't even post accurate notices. They will post a notice that says Friday between 9-5 and show up on Thursday at 3. Or they post a notice and don't even show up. There were 2 long weekends (Good Friday, and again at Thanksgiving) where there was no hot water in the entire building for 4+ days. We called them Friday and Saturday and they told us "no hot water is not considered an emergency so someone will be there after the long weekend." They didn't even come on the Tuesday, but the Wednesday after the long weekend. Your safety and comfort as a tenant is their absolute LAST priority. Just as an example, we had OUR OWN CAR towed from our parking stall because it had no plate for literally like 3 days. We later called to have an unauthorized vehicle removed from our spot and they would not help. SELF-SERVING AND UNHELPFUL! I am personally offended by how Mainstreet treats their tenants. It is the WORST company I've dealt with. As you can imagine with management this poor, their screening process is honestly non-existent. Anyone can live in these buildings, they are NOT family friendly, and they are not safe. There is a suite down the hall with at least 8 tenants (1-3 bdrms) These apartment buildings are the SLUMS of Edmonton. If you want a safe, clean, bug-free place to live, DO NOT RENT HERE. If you want a responsive, reasonable landlord, DO NOT RENT HERE. If you want fair rent for what you are getting, DO NOT RENT HERE. IGNORE THE MAINSTREET EMPLOYEE WHO GOES ON AND ARGUES WITH THE REVIEWS - LISTEN TO THE PEOPLE POSTING THESE REVIEWS, THEY HAVE NOTHING TO GAIN! Please, if you respect yourself and the people you live with, STAY FAR, FAR AWAY FROM MAINSTREET EQUITY. LIVE LITERALLY ANYWHERE ELSE. I have nothing to gain from writing this, other than to expose an actual SLUM LORD.

I want to rate them 0 star but it only allowed me to rate them 1 star. We are currently here at this apartment and having an emotional and physical stress with all the things going on like bed bugs, roaches and even baby rats. They gave us a notice Thursday night that fumigation will occur at 8am to 5pm so we need to move all our furniture and our stuff away from the wall but nobody came that day, the next day we decided to out them back as it was a hassle for us since me and my wife goes to work every day, next thing we know when we got home,they fined us for not following building notice. We are really disappointed for what happen so we decided to move out and not finish our lease eve though we have to pay for every single penny we have in our pocket. IF YOU WANT TO STAY IN AN APARTMENT THAT WOULD TAKE GOOD CARE OF TENANTS! I WOULD SUGGEST NOT TO STAY IN MAINSTREET APARTMENTS! Stressful moments for us when we first moved in up to our last days with them!