Credit Valley Hospital

There is a reason they call this hospital Death Valley. I have been to this hospital a couple of times and both times the pace at which you are provided care is that of a snail. The first time I went to emergency and came via ambulance. I Overheard the ER doctor telling my nurse to take out all my IV out so I can “feel it” trying to coerce me into a blood transfusion that I had communicated I did not want. The doctor gave me false information and said that if they bring blood downstairs for me and I don’t use it I will be wasting blood which I confirmed with another doctor and nurse is untrue as they can just put it back. I didn’t eat for 26 hours and was told every single time that there is only a couple of ppl in front of me, meanwhile I was told it would be another 8 hours to have a procedure done. I burst into tears and asked to go home. The nurse called the surgeon and they agreed to take me in twenty minutes. How convenient. I was discharged two hours after my procedure without further incident. The second time I went to credit valley hospital my experience with the nurses were terrible. Not only did they not answer any of the patient questions they would actively try to ignore you while you are standing at the nurses station as they are chatting about personal matters and mocking patients. So rude and unprofessional. I was asking for water multiple times and with multiple nurse. When my request fells on deaf ears I decided to ask for a vending machine where I could buy water and they insisted bc I needed an ultrasound I couldn’t have water. When the ultrasound technician came to fetch me after 4 hours of waiting he said he couldn’t take me because I didn’t have a full bladder and needed to drink water. I went back to the same nurse and asked for water and explained what happened. She responded by saying she’s not my nurse and she will get my nurse for me. 30 minutes later no nurse. I went up to her station and she was sitting there chatting and I was told that she never gave my nurse the message. When the nurse finally arrived she stated that I have to have an IV because I was having an ultrasound shortly. I explained to her that I have already gotten water and juice and that the ultrasound technician said that would be sufficient. She stated that I am having trouble swallowing so that an IV would be better and I told her that I do not have any issues swallowing. This is after 8 hours of being in the hospital and over 16 hours with no food at 8 months pregnant. Both times what took the longest was seeing a doctor and not being able to get an ultrasound and blood work results in a reasonable amount of time. The other issue is the nurses. I went to several departments and It is unacceptable to be ignoring patients who have questions and making fun of patients. Going to a neighbouring hospital would probably save you time and allow you to have some dignity in your most vulnerable moments.

I want to thank Dr Taylor in Emergency, and Dr Burns and his team for finally getting to the bottom of my year long pain, that went undiagnosed at other hospitals in the GTA. They were very efficient with my diagnosis, and took great care with my surgery. The entire staff at Credit Valley were kind and welcoming, from the front entrance staff to the nurses in post op. Nurses Andrea and Cindy on A1 Surgery were particularly amazing, and helped ease my anxiety during my stay. Thank you all! You have outdone yourselves, especially in the midst of a pandemic.

My mother had an outpatient procedure at 3pm this afternoon and we brought her to the ER at 8:30pm in agony. Bent over, barely able to breathe. She normally has a really high pain tolerance, so we knew something was wrong. Took an hour to get registered and told it was another 2-3 hr wait. While waiting, a kid (around 9yrs old) swallowed a coin, came in at 10pm and an hour later was taken in to see a doctor while my mother is sitting here crying in pain. This kid would pass the coin on her own in 24 hrs, how is that more of a medical emergency then someone who can barely breathe due to pain caused by a procedure done in your hospital? It took us screaming at the nurse to finally realize their triage system is garbage! They took my mother in and told us we weren’t allowed to go with her and that it would be another 2 hours, but they’d call us. If this isn’t malpractice, I don’t know what is! And it’s 1:10am and still sitting in the parking lot with no answers and my mother is suffering all alone, and probably completely forgotten since she can’t speak from pain and has no one there to advocate for her. And we’ve just been told that she won’t be seen by a doctor for another 5 hrs.

I recently started working with trillium 5 months ago. I had a shift at this hospital. The nurses had no clue about what my position was. I had to explain to them what my position was & my scope of practice as a care assistant. Other hospitals call them Health Care Aide , Patient Care Technician, or Personal Care Attendant. I felt stressed out but luckily, the externs were nice to me and showed me around the unit. Overall, I did not feel welcomed as a fellow employee by the nurses.

My experience at Credit Valley Hospital was above my expectations of any hospital. I was referred to the fracture clinic after a car accident & from the volunteers at the front desk to the nursing staff, and doctors everyone treated myself and my family with respect and made us feel recognized. They are very efficient and I was in and out for my appointment. I would like to thank all the staff of Trillium Hospitals for their continued hard work and exemplary patient care.

its a nice building with on going updates place has a lot of potential. staff is polite and the volunteers are helpful as well whenever you approach them. the clearance team before entering the premises due to covid is also very patient.

I just had a surgery for my eyes at the hospital. I was exactly sure what to expect because I haven't been for surgery in about 23 or so years. The staff was amazingly helpful, courteous, compassionate and kind. The doctor and his help also made me feel amazingly relax going into something I was surprisingly not scared of. I also saw other staff comfort as woman who having trouble of her own, which to me made me smile. Our Nurses and staff definitely deserve more funding.

I think emergency nurses stations need to be monitored coaching and train about patients service . As they are so rude and Harsh with everyone . Specifically Nurse Sherry . She need help . Me and my son Stayed here and left without seeing a doctor and while leaving she is saying oh it's fine to other nurse . Really . She even told people have to wait the time she told as expectation where people before and after leave entrance waiting area in emergency today we were alone for a while . Don't in w why she kept our papers in her possession . I had never ever had such a terrible experience in any hospital in Canada . We left today along with my son crying . ? .... Same Next day experience - Entrance was good but at the end and processing took 7 hours to see the result doctor Nguyen put hold my 7 years kid for 45 min . Since morning the journey begin here Without lunch without dinner . Now it 10.17 pm still no one knows where is doctor . !!!!