Cortina Kitchens Inc

I cannot say enough about how happy I am with my Kitchen from Cortina kitchens. The designer Francesco was so easy, knowledgeable and professional to work with. They offered inspections to ensure the kitchen was installed to their expectations and service calls were organized, prompt and efficient. Delivery and installation was seamless and also prompt according to the set delivery dates discussed in the order. The product is of high quality where one will not be disappointed. Thank you Cortina Kitchens! I also feel the price of kitchen is very fair considering the quality one is purchasing.

My kitchen from Cortina is spectacular!! The design by Shraddha and service from the team of professionals that delivered and installed my kitchen exceeded my expectations! It was on time and perfect! This is my family’s fifth Cortina kitchen and they absolutely stand the test of time. Due to an accident, I had to replace the front door of my basement kitchen pantry in 2018. After 9 years, I was able to get a new door that matches perfectly. This was the reason for my decision to continue trusting Cortina!

My wife and I recently had a large wall unit with shelving, fireplace and wall panelling designed and installed by Cortina Kitchens. The results were incredible. I have to thank Cortina’s amazing designer Francesco Facciolo for his incredible design and planning. Francessco’s design incorporated a lot of small details that I didn't expect and brought the whole design to the next level. The final product looked better than I could have imagined. Even with the Covid restrictions we still received our product on time and it was professionally installed. Cortina’s installer Eugene was an incredible craftsman and he made sure that the whole project was installed perfectly. Francesco and Eugene worked together to make sure that the final installation met the exact design requirements. It was a pleasant surprise to see such professionalism and care taken throughout the project. I’ve dealt with other companies that will just install a product and not really care about the final results. We highly recommend Cortina kitchens. I am a woodworker myself and I can tell that the quality of the material is above par and the finish quality was incredible! Thank you Francesco for your hard work and guidance throughout the process. Your work is going to be a part of our home for many years to come. Please thank Eugene again for doing such a great job. You guys are 1 in a million. Thank you, Michael and Tania Trapani

The product they produce is good. But their customer service is absolutely the worst I’ve ever dealt with. Email numerous times to follow up and never get a response. They have screwed up our kitchen cabinets 3 times, you’d think they would bump us to the front of the line when making the replacement parts. But no. It’s been 7 months since we’ve closed and we’re still waiting with no ETA. I’d avoid using cortina for any future projects.

We are so happy with our new kitchen, laundry and powder rooms! The experience from start to finish was amazing thanks to the incredible input provided by their rep, Francesco Facciolo.  Professional in every way!  Francesco’s attention to detail, valuable suggestions, ability to communicate well with our contractor and his continued follow up until the very end of the project makes him #1 in our books! Also, the installer, Eugene, did a fantastic job.  No problems whatsoever.  And no mess left behind. A thank you to Cortina Kitchens!  We love the quality of your product and how it was manufactured. What we saw in the showroom was exactly what we received…no surprises!  Also, your delivery was right on schedule as promised. Overall, would rate this company 5 out of 5 stars and would strongly recommend the services of Francesco Facciolo!

WARNING FOR ALL HOMEOWNERS: This is a warning for any homeowner whose builder uses Cortina Kitchens for cabinetry and for homeowners who are sourcing their own cabinetry. Save yourself the stress and heartache and RUN THE OTHER WAY. Our story is long. We hired a builder to build us a custom home. He turned out to be deceitful, dishonest and we terminated him for many reasons. It has truly been a horror story. This builder uses Cortina Kitchens as his cabinetry company. We met with one of the designers who he is also friends with, Sarah Molinaro, at Cortina in June 2021. Sarah helped us with colours and our designs and had good ideas. We eventually signed off on the drawings. We gave our builder money for the deposit and he told us this was paid in September. In October, I was asked to bring in the hood fan so I did. It was also confirmed that our order was in production when I asked to make a change. When we terminated our builder in January 2022, he was quick to contact Sarah and inform her that he would cancel the order unless I paid the deposit again so that they could refund his deposit, something I could not understand since deposits are non-refundable at Cortina for custom orders. Why was an exception being made for him? I explained that I would not be paying a deposit twice. Sarah indicated that I needed to resolve things with him and I told her we had litigation lawyers involved. I explained the situation to both Sarah and Tony Mendolia in January and was informed that materials were ordered and the order was in production. I told them that I would pay the balance owing on the invoice when the time came and I would accept the cabinetry. I have numerous messages from Sarah between January and April asking me when we would be ready for delivery, asking me again to bring the hood fan in and then telling me that they would hold the cabinetry for me if we weren't ready. Again, all of this signals that the order was in production and all is well. I called Sarah in April to let her know that we would be ready for delivery in May. She said she would look into it and get back to me. It took an entire week for her to call me back to tell me that she can't release the cabinetry as per the original builder's orders since the agreement is between them and him and that he will pay the balance and put it in storage. I was understandably upset. We've endured so much heartache with our new build, we sold our home because we were given an inaccurate date of completion, we are renting, our lives have been turned upside down, we have lost so much money. Our new contractor has done amazingly in getting us to almost completion and move in ready and now we are being told we can't get cabinetry? Why wasn't this communicated to me sooner? I am of the firm belief that no deposit was paid. Our order never went into production. It is clear that Cortina's loyalty lies with builders, not the homeowner who is actually paying for the cabinetry. What they did is absolutely disgusting and with so many other cabinetry companies to choose from, I don't know why anyone would choose a company like this. The construction industry is a shady one and with companies like Cortina who support and enable these dishonest builders, they are just simply feeding into the problem. UPDATE: Tony reached out to me on Friday and indicated he's been discussing this matter with others internally and wanted to get more information from me. He wanted to see what he could do to help but couldn't make any promises. On Monday, they informed me there was nothing they could do. No solution. No offer to create a new order/agreement. These people are upholding an agreement for a builder who is literally ignoring a legal letter from our lawyer and who has no intention on paying for any cabinetry. Cortina, Sarah and the builder have blocked me from their Instagram pages - classy. The unprofessionalism and dishonesty that has been displayed is unreal. I hope that this review prevents another homeowner from the stress and heartache we've had to endure.

I just wanted to send kudos to the Cortina finishing crew that did an excellent colour match of the pantry cabinet we ordered. When you stand back the cabinet colour virtually matches our existing 17 year old cabinets . I’m impressed!

We bought a new home and our builder chose Cortina Kitchens Inc for our cabinets. The cabinets are amazing and we loved it. We wanted to add 35x90 inches to the pantry in the kitchen but their project Add-ons are super expensive. The installation cost is $ 750+HST which is very expensive for small a pantry. The pantry and parts are an additional cost. We wanted to install it by ourselves as my brother works for a Kitchen cabinet company. The reason we reached out Cortina Kitchens Inc is because we want the same colour as our other cabinets. We sent them an e-mail and are still waiting for their reply. We've been following up with them since the past two months and they reply to e-mails extremely slow.