College of Dental Surgeons of British Columbia

A complete waste of time registering a complaint without a lawyer. The boards review took close to two years to complete, and you only have two years to pursue a law suit. I was told by a couple of lawyers that I had the perfect case for a malpractice suit, but unfortunately I was too late. I had orthodontic treatment done at PDG, and I was referred to a maxillofacial doctor (Dr. Reichman) who not only lied about the procedure he was doing, he also did a terrible job of it. I heard from five or six other doctors that I had the wrong procedure done, it was a cruel and unusual thing to do to someone, and it was a horrendous mess that they made of my bite, and face. The original problem I had was not corrected, and on top of this I was left with additional problems. I have spent around 70 thousand dollars trying to correct my bite, and facial aesthetics, and I am now being told I will need a complete mouth rebuild. I have been quoted 50 to 60 thousand for this to be done. I didn't even know the CDSBC existed until I was told by a dentist, and a couple of Dr's assistants that I should register a complaint. It took almost two years for the excuse that it isn't the Dr.'s fault that I did not know what he was doing, the procedure I had done was still a known procedure, and that I had signed a consent form for it to be done.

I was at the receiving end of a pretty brutal dental misadventure which led to me submitting a complaint to the CDSBC regarding one of the registrants involved and I think I'm more upset at what I saw of the complaints process than I am of the dental misadventure. I thought through the events of the last couple years in changes to health care and dental regulation that at least it would be impossible for a patient to have the same experience of the CDSBC complaints process as myself because the rules had changed. My original hope was that my complaint would help prevent another patient from experience a similar dental misadventure but it seems that was too high of a bar. My complaint was closed the day before the registrant my complaint was against became a CDSBC board member. The recommendations that were understood to me to have been accepted by the government and the CDSBC included that registrants who have a complaint against them cannot run for a CDSBC board position and must step down as a board member if they have a complaint against them. When I saw the registrant I had a complaint against was running for the CDSBC board I wrote the CDSBC and asked: How does a patient that requires a dentist's opinion that the Standard of Care wasn't met in order to make a legal case against another dentist expect to get an objective opinion if that dentist would have to be speaking out against a member of the board of their own regulating authority? I've never gotten an answer to this question. Now I see that the CDSBC wants to work around these recommendations. The reason I believe the Standard of Care wasn't met in my case was that the registrant said that a month after my root canal on my 26 tooth when I came back complaining of slowly worsening sinus problems the registrant took a PA X-ray and compared it to the post op X-ray from the month before to see which sinus is cloudier... Funny thing is, that second X-ray was never taken. I had a dental problem ruled out by a non-existent X-ray and I got really sick for months from a dental infection in my sinus that also effected my ear, it started ringing shortly after this and still does four years later. I was tested for kidney and thyroid problems and had 8 rounds of antibiotics before finally getting sorted... So this apparently meets the Standard of Care because the CDSBC won't say that it doesn't. I asked for my records and received poor quality print outs including one with no date, I asked about it and never got a response, through the HPRB process I found out the CDSBC asked for the X-ray and received one dated for that appointment which was immediately recognized to be a second copy of the X-ray from a month earlier. (it had a temporary crown on it, I had a permanent crown by that second appointment). I can't believe that any reasonable dentist would do this. It took me over two years to get a correction made to my records where the registrant claims they mistook the one X-ray for current which is a big difference from comparing two X-rays. Do I think this might be how an 18mm cyst in my sinus around the roots of my 26 tooth can be missed? possibly? (I have two canals filled through the apex of the removed tooth and have been repeatedly told I had less that a mm of bone between that tooth and my sinus but my investigation found my sinus was perforated by the removal of my tooth, about a month and a half after my sinus problems began) I don't believe the CDSBC can investigate nominated or elected board members because in my case they let a non-existent X-ray slide, they haven't had a thing to say about the registrant threatening to report me to the RCMP for fraud and extortion in their communication with the CDSBC, they presented to the inquiry panel "in EMAIL 2, sent the following day, Saturday when the office is closed, he explains his pain level at 4" which was an actual quote of "in EMAIL 2, sent the following day, Saturday when the office is closed, he explains his pain level at 4am Saturday" Tip of the iceberg but i'm out of space... Fairness is impossible.

After waiting 2 years to hear back from the Dental College regarding my complaint all I got was a canned response that looked like it took the investigator(Sigrid Coil) about 2 minutes to print-up and mail out. Not really even sure why this ridiculous hell-bound organization is even allowed to do investigations because no matter how much evidence you present to them, they will cover it up. If you have been harmed by a dentist, your best recourse is to hire a lawyer and make sure you file your lawsuit within 2 years before the statue of limitations runs out. And please leave feedback on rating websites to warn others about these bad dentists.

Thanks to them and the Health Officer, every single dentist in my city is closed. There isn't even one open for emergencies. The virus hasn't even hit here yet, but all they still closed in March anyway because of the guidelines. So now everyone with an emergency (myself included) is SOL. Doesn't matter if you're self-isolating and/or consent to being tested. They're closed and that's that. So, thanks. Really appreciate it.

Yesterday they finally announced guidelines for dental providers to resume care after weeks of anticipation. Then they amend the most important part of the document on protective equipment within a few hours - what a joke. It's probably the least helpful guidance document they could have provided. All dental providers are asking each other how to interpret the document and what to do. Simple clarity would have been helpful. The public will pay the price by not having consistent access to dental care. There needs to be some transparency and accountability.

Pure Garbage and useless lazy people . Every year increasing fee for nothing. Shame on you. Not even one complaint answered from them. This shows how much they care.

A revamped board of government sponsored members has a new focus on mandated vaccination for all dental staff. Dental offices who helped with emergencies over covid, donated PPE and time to our medical colleagues are now faced with job termination and loss of our clinics. Please do not blame dental offices for service disruptions: these are brought to you by the College of Dental Surgeons of BC. Good riddance.

Dr. Fan Lui was a nightmare. First they lost my new dentures in a cupboard. Then, they were huge. My family called them. My alien resurrection teeth. I couldn’t open my mouth enough to eat a sandwich. Dr Lui kept telling me they made me look younger. They were huge and changed the shape of my l lower jaw. I heard him on the phone yelling at the person that made the teeth. So, now, here I xam a senior without new teeth and I no longer have dental coverage. Dr Lui did try filing the teet but to no avail. They were huge and in trying to use them, my bottom left jaw changed in structure. I don’t have any money for new teeth so, I am stuck with these floaters. I was and am very dissatisfied and sad. I would not recommend this dr. to my very worst enemy. I actually rate him as a 0.