Co-operators - Marquee Insurance Group Inc - Edmonton

Fast and very friendly staff

Horrible claims service. Waiting over a month to get a claims agent that is competent. They dont help you. They are more interested in their own inter -insurer relationships than helping their own clients.

Although I understand the covid restrictions. As a potential new customer, I wasn't welcomed. I was told go to my current ins provider.

Place is nice, I've never once had any issues with this insurance company! Been with them over 14yrs for Auto and Lyfe insurance!

been there for years, they've treated me well and rates are better than anyone else

Great company as long as you don't make a claim. My car was flooded while driving. Their staff continued to insist I had a collision with water. I was surrounded by water, it flooded all around me and thus car was flooded. No driver error involved, but they continued with their convoluted logic. Do recommend cooperators.

I would highly stay away from this office. Gerald may have been his name. He told me that I can do everything thru the phone. however upon talking to him and put me on hold. I waited and waited until I noticed that it was already pass 30 mins pass their office hours. by that point I just hang up as I think the next time that they'll answer is when they come back in the morning. I understand that he does have a life to live too however so does his customers. This ain't the first time that I had wasted my time here however this will certainly be the last.

Affordable rates-yes I agree! Tailored to fit your needs-somewhat do not agree! "Individuals are unique." I did not want to involve them with my personal dilemma/situation, but I wanted to give constructive feedback/criticism that would possibly help many people. My feedback was not even looked at and the associate was eager to be in the right. I took it as a personal attack and saw no professionalism in how she could have handled this. Saying things like,"...I am not going to babysit you," to "...I have worked here for 12 years and no one has complained." I am a customer (to this specific location) for about a year now and I usually had fairly good service, but I am not satisfied with the level of service an associate had given me today. This is the second time I put a stop payment on my policy, which I will admit...it was out of my control.... I just simply did not have the funds in my account. I did not call them to make an arrangement, which I should have,but the day she called me was the day I was coming in to make two payments in advance so this was not happen again. 1-Her call was not professional and not nice, which definitely did not start my day off good. Just the rudeness in her voice. 2-The feedback I gave was this: the first time I was late, the same associate should have mentioned to review my policy under the Electronic Funds Transfer Plan. If I would have looked at that I would have made it a priority so that my monthly payment plan may continue. Just to mention this would have saved me and them alot of time and grief. It is funny that she has the time to explain why its not a good idea not to put stop payments after the fact,but did not have the time to explain or say look at your policy about stop payments the first time it had happened. If individuals are unique maybe treat me as an individual that does not have much experience with this sort of thing. Please use your sales skills or even personal skills to care about my own specific situation instead of assuming I would just know on my own...explain to me what happens if I continue stop payments or to say at least to review my policy.