Club 16 Trevor Linden Fitness Richmond - Richmond

This gym is the best place I have ever gone to in my entire life. every time I go for my Sunday night workout the receptionist there are just so awesome. They are fricken amazing. Their professionality is astonishing and impressive.

I used to drop in at this gym and when I went in recently, they said they no longer do drop in's. Just wanting to workout I said I would get a membership that day, WORST DECISION EVER. I stayed there for an hour while the pushy sales rep, kept trying to tell me to use a person trainer. I said multiple times that I'm a student and I can't afford that, and she refused to drop it and it took forever for her to just accept that and continue with the standard membership, by than I was too annoyed and decided this gym was not even worth the trouble and left. My advice: TAKE A HINT.

The staff and trainers are friendly. The equipment could be better. I always have a hard time finding ropes handles for the cable machine. There is no medium width neutral grip handles with hands facing each other, only the straight bar. They could also use some more leg machines such as a glute bridge machine.

I have experienced several different fitness coaches. I must say that Nicholas Ho is very attentive. Before training, he carefully understood and communicated my goals. After each class, the training projects he designed were in line with my pursuit. He was very patient and patient. Professional, the whole training process is very comfortable and pleasant, highly recommended

This location lacks professionalism by the employees, lack of management, respect, and they go against their own policies. Originally I signed up when the gym first opened, and stayed with them for a year and didn’t have much issues then (minus getting charged once for “not showing up” at the gym when I was actually there). After a year I ended my contract and after a few months decided to rejoin with my husband. I had to pay for a new card (even though I had my old one). At that time I asked if there were any offers for referring someone and the manager said yes. I later brought this up she said there was nothing on my file regarding a referral. My husband and I decided to move, and as per their own policy it says to notify 30 days in advance for cancellation. It does not say 2 billing periods, and only says 30 DAYS notice. So we gave our notice end of March, expecting everything to end in April. However, this was not the case. We did receive our confirmation email saying our last payment will be taken out near end of April (3 days before the 30 days, thus charging us an extra 11 days). They are charging us until May 9th. Normally this would not be an issue, however, they are charging us the club enhancement fee (~$50 each) which occurs on May 3rd. This is past our 30 day mark, and technically we should not be billed ANYTHING after the 30 days, which is near end of April. While trying to sort this out, my husband and I’s concerns were dismissed, we were spoken to rudely, and were never given the opportunity to speak with someone from head office even when asked. The manager avoided taking my phone calls or replying to my emails in a timely manner. When she finally did call back, her answers did not make sense, saying its an automatic payment she doesn’t have control over. Again, I referred to their own rules/policy about 30 days to cancel. In another email the manager of this location sent it stated, “If this cancellation is within 30 days all scheduled payments within this notice period including dues and club enhancement fee will be billed as scheduled.” I agree to this statement, they can bill us whatever they want until the 30 days since the day we gave the notice, however the club enhancement fee is NOT within the 30 days, it is AFTER. It is the company’s responsibility to fix their errors, not make members pay for things they “can’t fix.” How can a company not follow their own contract and policies which they impose on us? How can a company that has millions of dollars not able to override a simple payment. We have all heard stories about gyms not cancelling memberships or not in a timely manner, not giving back refunds for inaccurate billing etc. Club16 Richmond location is a prime example of this. Take a look at the better business bureau and what people have said about club16 Trevor Linden on there as well. About the gym itself: The She’s Fit side has a squat rack with no mirror in front of it. They would never do this at another location in the gym. When a personal trainer has a session, they will block off an entire section that you cannot use… even if that’s the only time you have at the gym that day. Many times I could not use certain machines for an hour (or more if they have sessions back to back), this is frustrating especially in the She’s Fit section which has limited machines/equipment. Sometimes people would come up to you and tell you to put your mask on (I was at my own station taking a quick breather), but then allow their personal trainer clients to workout without a mask or take it off while they do cardio. Occasionally there would be men in the she’s fit side to fix up machines, but not given adequate notice. This could affect people that cannot be seen in front of men working out in certain clothes or their hair showing. I did get one free personal training session which was supposed to be 1 hour. 20 minutes into the session when I had expressed that I couldn’t buy the personal trainer sessions he stopped the lesson short, became rude and said you can leave then. Extremely unprofessional.

***Please read whether you have membership or looking to open one.*** ****** They kept charging my credit card long after membership cancellation, cancellation terms and conditions on different account types is not clearly discussed at the time of signing up, but of course available in fine print terms of contract that no one usually reads. A few of my friends and family members had the same problem. a few days after emailing them someone contacted me, verifying that they surcharged me, and promised a payment in 8 weeks (2 months) but my credit card charges me interest. Overall, I don’t recommend this place as their business can’t be trusted.

One of greatest gyms ever with unbeatable price and no contract options. Friendly staff, love cleanliness, new equipments. I joined recently on $0 promotion, Preet helped me to join,loves how welcoming and cheerful .she is always helpful.definitely recommend to check out once especially she is fit section,good for females comfort zone.

Let's start with the positive aspects: spacious gym! Front desk staff is friendly! Parking is most of the time adequate. The "less positive": well, I have been sending numerous messages to the management, including regional manager Linda, about the cardio equipment which is: 1) not performing to the fullest of its ability 2) not repaired or/and takes forever to be repaired. I even took time from my busy schedule to show Lindsay, the location manager, which machines needed some maintenance and repair. I got back some phone calls and some apologetic emails. But not much more than that! What I need is action behind those words! How can I feel valued as a customer if the service I am paying for, doesn't provide what it says it would provide? Commitment is essential to stay fit and healthy but you can't get 100% results with only 50% commitment. That same idea works for entrepreneurs and businesses whose goal is to provide a service to customers...a service that the managers commit to provide at 100%!