Cleghorn S A Dr - Winnipeg

Secretary is very rude. She should not be on the front line dealing with people.

Secretary is rude and treats patients horribly. No empathy or basic care given. I don't understand how the doctor continues to employ her.

Dr. Clegghorn might be a decent cardiologist but his staff need a lesson in humanity. Probably the rudest medical secretary I’ve ever dealt with. All I can say is wow. I almost want to call back just to reiterate with her how uncaring she is. But when you are like that already, I doubt anything I said would sink in. Truly disappointed.

Stay away, they are unprofessional. They send out letters demanding payment for missed appointments that my mother never made. They claim they called my mother at home on a specific date to confirm appointment even though she was still in the ICU at Concordia on that date. Concordia must have referred to them and changed their mind. My Mother ended up being referred by Concordia to see another physician. Called Dr Cleghorn's office to let them know about the mistake and the secretary was rude and unprofessional.

The reception girl at the front in a dire need for an attitude adjustment. Actually she's straight up disrespectful and goes out of her way to show how much she doesn't care. The doctor was informed but he doesn't care as well. Not what you'd expect in a "supposedly" professional Healthcare clinic.

My Dad has been going here for over a year and today, he had to cancel his appointment as my Sister is pending results for COVID-19. I only found out about this appointment today as my Dad & Sister tried to call the office to cancel it (2-3 hours before their appointment) and the lady who answered the telephone, was insanely rude. She goes by Rachelle and indicates she is the Office Manager. My Dad's first language is not English, my Sister was obviously intimidated by Rachelle and asked if I can call and talk to them about the cancellation fee of $40.00. I called the clinic and again, spoke to Rachelle, she greeted the telephone nicely and once I explained my Dad's situation she was literally scoffing and then cut me off and told me "two people have already called on behalf of your Dad (him & my Sister) to inquire about the fee, I told them the same thing. It's the policy". Every time, I spoke, she would interrupt or you can hear her scoffing. I informed Rachelle that my Sister was pending results for COVID-19 and she still did not understand. I take full responsibility for my Dad canceling the appointment 2-3 hours before, but we just found out my Sister was in contact today so we called as fast as we could. She kept telling me she will not speak to me while raising her voice when all I was asking is that the fee can be removed. Again, Rachelle kept cutting me off and that made me very upset. How can I finish my sentence and work for a solution when she is doing this? I even asked if I can speak to someone else as she was being insanely rude. At this time, I started raising my voice and saying that the office is ridiculous for implementing a cancellation fee if it is COVID-19 related. I asked her if she wanted my Dad to come in anyway then and jeopardize the staff and public, she said no. She indicated she will speak to the billing department to waive the fee (how hard was it to offer it the first time?) At the end of the call, she finished it with "I hope your Dad's results come back negative" with so much attitude. Clearly, she was not listening to me because I informed her that it was my Sister who was being tested and pending results (My Dad has been in close contact with her). I would rate this review -5/5 if I could. Now, my Dad is upset how this was handled and does not want to go back. Pretty upsetting Rachelle, the Office Manager ruined this for us. She needs further training or a new Office Manager is required. EDIT: Just looked at past reviews and again, it looks like they have complained about the same Office Manager. Clearly, this situation has not been handled till this day. Those reviews are from months & years ago!