CityWest

Name: CityWest
Address: 248 3 Ave W, Prince Rupert, BC V8J 1L1, Canada, J, Canada

3.3/5 ★ based on 8 reviews

Contact CityWest

Address :	248 3 Ave W, Prince Rupert, BC V8J 1L1, Canada
Phone :	📞 +88
Website :	https://www.citywest.ca/
Categories :	Internet service provider , Telecommunications service provider , Telephone company , Cable company ,
City :	J

248 3 Ave W, Prince Rupert, BC V8J 1L1, Canada

Best Internet service provider in Canada

S	Shady Rest on Google ★ ★ ★ ★ ★ Oh my God i don't know where to start. If i had another choice other than telus i would change in a sec. Zero customer service, Norel is in charge of the Region and she never calls you back when you leave a message. I called like 5 times and never does she call you back. I e-mailed her saying please call me. 4 days later she e-mails me saying she will call me tomorrow, well tomorrow never come with her. Finally i got a hold of someone else and he is nice and helpful. He says that he constantly get these complaints about her. So he was going to contact his supervisor who is above her to call me. Well that never happened. Tomorrow i will contact Vise President of customer service and i hope something can done. So first `i wanted to get a line pulled,4 months later nothing but the new owner that bought house next to me got his pulled and internet within 2 weeks while i am still waiting. Than Norel was going to call me about charges and internet stuff. Because she never called it was all a surprise when i got internet i never gotten a wifi router, than after 1 day the internet stopped working. I called and 5 days later someone came to fix it. I want telephone from them also but hell NO. With this service might as well go to dial up from Telus ,but at least i am getting customer service. Edit: Well we have gotten a New representative who is Awesome (thanks Debbie). She actually answers her phone and has come by at least 3 times. We are still having problems with our internet but sometimes stuff happens when you switch from analog to digital. We will see what happens
A	Andrew S on Google ★ ★ ★ ★ ★ Customer Service gets ALL THESE 3 STARS. Internet service is slow even at the higher packages/prices. Customer service isn't bad. I wish we could get other internet service providers to drive down prices a bit. It's painful knowing people are paying the same for WAAAAY BETTER INTERNET SERVICES.
E	Eric Bombardier on Google ★ ★ ★ ★ ★ As far as cable companies go, most would say that they are all pretty bad. Well Citywest takes the trophy for terrible. I've been having issues with my internet for more than 6 weeks now and besides waiting 1-2 weeks between each of their attempt at fixing it, there isn't much else that I can do. I've been told "someone will call you to set an appointment", nope. I call 2 weeks later and I'm told they don't know why nobody showed up but someone will be there next week. What? Someone showed up, twice (a week apart) and didn't fix the issue. Now someone was supposed to call me Monday to replace the cables going to the house, we're Saturday I'm still waiting. As far as service goes, ignoring customers and having them having to call you, is just plain unprofessional and disorganized and rude. If I don't call back for the 20th time I'm sure they won't ever come back to me. When there's no other cable company in town, that's how complacent you can be.
R	Richard Bryson on Google ★ ★ ★ ★ ★ Purchased a house and tried to transfer existing internet over. Last technician they had on the house removed the gigabox(?) From the house, which is required for service. Made us wait a week for them to come fix THEIR mistake, and they didnt show up during the hours they said. I write this review while waiting for someone to show up. If there were another option for service in this town I would go with company thats a little more customer oriented.
r	rod link on Google ★ ★ ★ ★ ★ Hi, When I discovered we could get closed captions on some channels on our new TV but not on other channels, I contacted the CityWest customer service people. They confirmed they had the same trouble and that they'd refer the matter to their technicians. And when the customer service person called back the very next day back to ask if our problem was solved and she discovered it wasn't, she offered to send a tech to our house. Wade arrived within half an hour and after speaking to some of his people, the situation was resolved then and there and we now have closed captions on all channels. All in all, fast and efficient and friendly service. Love it. Rod Link Terrace, B.C.
T	Tango on Google ★ ★ ★ ★ ★ good customer service, but internet is terrible, if any companies moves into town to rival the entire town would switch over instantly
B	Bob Warren on Google ★ ★ ★ ★ ★ Always friendly service however been fighting poor internet over 10 years now in section 4 in Rupert . Still terrible internet , last service call internet was decent for 1 day then terrible again ... previous service call 11 days of decent internet then terrible again and this was all before the floods causing present disruptions
R	Robert Warren on Google ★ ★ ★ ★ ★ Was told by a citywest employee named Chris that i was a liar about my poor internet and that i was doctoring photos of poor connection. He also condescendingly recommended i try a "satellite internet connection because there was nothing they could"