Circle Of Care

Name: Circle Of Care
Address: 4211 Yonge St #401, North York, ON M2P 2A9, Canada, P, Canada

3.2/5 ★ based on 8 reviews

Contact Circle Of Care

Address :	4211 Yonge St #401, North York, ON M2P 2A9, Canada
Phone :	📞 +8
Website :	https://www.circleofcare.com/
Categories :	Home health care service ,
City :	P

4211 Yonge St #401, North York, ON M2P 2A9, Canada

Best Home health care service in Canada

H	HOWARD SHORE on Google ★ ★ ★ ★ ★ Yvonne Brown Offers Excellent Care To My 84 Year Old Mother! Circle Of Care Has Qualified Homecare Providers That Go Out Of Their Way To Make Their Patients Happy! A great example of Excellent Health and Home Care comes from Yvonne Brown who is a very sweet person who always has a Smile on her face. I really enjoy seeing her around my mother because she makes her feel happy and comfortable....... Yvonne Brown, You Are Simply The Best! May I also provide a Commendation to Rita, Cristina and to Nelinda as well as to many other Caregivers who give their 150% of dedication, devotion and caring to my mother, Mrs. Helene Shore, my mother... Thank you Circle Of Care for Taking Care Of My Mother! Sincerely yours, Howard Paul Shore Son Of Mrs. Helene Shore, Your Long Term Customer
K	Karthik A on Google ★ ★ ★ ★ ★ Very poor customer service. I've had the worst coordinator and supervisor Ive ever met. They do not call to apologize or rectify , even after dropping my mother on the floor and failing to feed her. The worker stays for 40 minutes and reports an hour. The supervisor has an attitude and audacity to tell me that I must be nice to her when speaking to her after the fact.
C	CRISTINA ZAMBITO on Google ★ ★ ★ ★ ★ This Company Is Horrible. They never have PSW on weekends apparently. The coordinators do not know how to communicate with the Clients family.And they always like to postpone clients time for a visit and don’t do their job correctly.This place needs to be shut down or hire more people or Train their staff better this is ridiculous. I’m dealing with my grandfather was on pallet of care and they don’t give a care.
E	Elizabeth Bakos on Google ★ ★ ★ ★ ★ I am sorry to say that communication with coordinators is very poor. If your call gets answered, you are put on a lenghty hold - and most often cut off. Voice messges also don't get answered. My recent problem, after being assured to be solved, created more problems. My regular PSW took 1week vacation and when she returned, was removed 3 sessions a week from me, after being regular for almost 2 years. I am grateful for the replacement PSW's, but when she returned, her 3 sessions with me were taken away. After finally getting hold of one of the coordinators, I was told that they can not take the PSW from that particular new customer. I asked "then why could they take her from me, who was with me for 2 years?" The asnswer was that this coordinator did not take her away from me. Period! I was treated poorly and felt as being unreasonably demanding. I am physically disabled and not mentally, but treated as such! Otherwise, if not having to communicate with poor trained office personnel , thank goodness for Circle of Care!
m	maria s on Google ★ ★ ★ ★ ★ Horrible customer service. No one calls you back ; you leave numerous messages for the co-ordinator but after 4 weeks Im still waiting for a call back and thats after reaching out to the supervisor and manager. Just terrible scheduling . PSW's login in 15 to 30 mins before even entering the house and then rush everything to leave ; I am in disgust and disbelief of the bad management in this place. I cannot believe there is no accountability.
K	K. on Google ★ ★ ★ ★ ★ Terrible place to work. Always short on PSW's, who are free to pick and choose assignments. NO repercussions follow to those PSW. Management doesn't care to improve the way they operate, the shortfall of PSW's, the horrendous service on the weekends. Everyone seems to care only about their cushy job and does nothing more. The turnaround in this job is huge. Nobody is able to deal with the stress of dealing with dissatisfied, yelling customers on daily basis for more than few months. Do not go there. Waist of your time!
F	Frank Roberts on Google ★ ★ ★ ★ ★ Their iRIDE plus service is not safe for anyone. Their poorly trained drivers endanger both people inside and around their vehicles. Poor communication between staff. I don't recommend doing business with them.
Q	Question Colour on Google ★ ★ ★ ★ ★ They sent a letter encouraging clients to express concerns about their staff's COVID-19 precautions (or lack thereof). When I called, I was told to put my service "on hold" until the chronic condition that puts me at risk of COVID-19 complications is "over" (well, then I wouldn't need service any more -- is this an invitation to leave?) The supervisor's reason? Because my previous PSW "did not work out" for me, and the current one "is not working out either". It was THEM that removed my previous PSW from helping me, but now they make it sound as though I was an unreasonably "difficult" client for whom two successive PSWs did/do not "work out", and as though the new PSW's reusing gloves or exposing her nose is not a problem! Wouldn't that also put OTHER clients at risk of COVID-19? If they don't want to provide services to people at risk of COVID-19, i.e., seniors and people with chronic conditions, who would "qualify" to be their clients? Or are you supposed to turn a blind eye to their staff's unsafe practice and risk your life in order to be an "acceptable" client? That letter seems to have been designed for the purpose of them avoiding any possible future liabilities -- to show that they are doing something, when in fact they are doing nothing -- than about clients' safety. They "fire" the clients who point out that the staff are not using the PPEs properly? This is NOT care. This is not the way to treat clients. I'm looking for another agency now.