Capital Hardwood Inc.

i love how professional they are, also the price is negotiable as well... they're respond woth amazing time and take the time to hear snd make your idea come alive ♡

I would like to say that I'm very happy with the final product. From the start of the project to the end of it everything was spot on. I highly recommend Capital Hardwood inc. For all of your needs.

We have used Capital hardwood inc for , flooring projects in our home and have been very happy with the results. The team is friendly, responsive and helpful before, during and after the installation process. Would definitely recommend Capital hardwood Inc

We had engineered hardwood installed on the second floor of our house, along with carpet & vinyl removal, in January 2021. TLDR; do not use this company if you value honesty, clear communication, and a team that will finish their work. Some of their reviews are fake, done by the contractor himself (starts with B). Capital Hardwood Inc has been unresponsive via email, and phone. This is an ongoing theme with this company. From changing their number back and forth, to call/text dodging, they are difficult to deal with. 1. They are supposed to help us bring in a return, as part of our agreement for using their supplier of choice (Cosmoroma). Considering that the sq ft of trim they suggested is completely incorrect (they ordered 21 sections of it, and used 6), this seems more than fair.. However, for a while they would pretend that they were on there way to come pick up the returns, only to have something "come up". Last time they blamed it on Cosmoroma "changing their rules, and saying that Cosmoroma wanted to come pick up the returns themselves". Calling Cosmoroma though, reveals that no such conversation took place, and that this isn't even a service that they provide (just delivery). In other words, Edith (the organizer, wife of Bert), was dishonest. She did not contact them, according to her own contact within that business, who I spoke with directly after talking to her. In fact, she tried to set up some odd alternative with their 'friend' who would come pick up the remainders and give us cash, for "probably a good amount". I refused this. Update: we did the return ourselves. Edith was dishonest, and when they ordered too much baseboard, it was non-returnable. They ordered 21 pieces, and used 6. Edith also told us that they couldn’t do the returns during lockdown, as Cosmoroma told them this. Cosmoroma let me know that they never closed for returns, and operated under safe COVID measures 2. CHI says that they have a year warranty. They have fixed one issue (a board had slid, creating a gap), but there is now a much larger movement of another piece of hardwood, creating a 1.5 inch gap between two boards.  According to Edith, "all of their tools are broken", somehow. Despite this, Edith did let it slip that they are working on another contract. It should also be noted that Bert mentioned hat they soon plan to move across the country, which should also make their 1 year "warranty" useless. 3. Garbage disposal was a part of our contract, due to be done a day  after completion. They  left it for several weeks. They then hired someone who left tons of pieces of garbage on our lawn. Had they collected the garbage on time, they would have avoided the snow as well. 4. We paid for furniture moving. One of our dressers now has a broken middle stub leg, and a few large gouges. Our couch now has a burn in the side from a tool of some sort. 5. Edith, who does the organizing and setups, does not listen, and created lots of confusion. For example, our adjusted contract listed a price, and when some work could not be completed, she then let us know that the incorrect price was now correct, as it was too low for their rate in the first place. 6. There are clear spots of corner cutting. Some trim is poorly cut and not attached properly. Parts of the floor squeak loudly. The t-moulding is coming up in some parts. There is a 1.5 inch gap between two pieces of hardwood. The job was going to take 2-3 days, but ended up taking a week to install additional plywood. This was fine. Bert and his father were pleasant, and worked well. The end result looked good.The work itself would be rated higher, if they fixed the problems that have come up. But it doesn't matter how nice the rest of the floor looks, if there is a giant gap between some boards. I would highly suggest not using their services, as the phone issue is very suspect, along with their 1 year warranty, which they will not do anything with. Edith is unclear, dishonest, and unorganized. Spend slightly more elsewhere, and ditch the stress.