Camrose Resort Casino Hotel
4.3/5
★
based on 8 reviews
Contact Camrose Resort Casino Hotel
| Address : | 3201 48 Ave, Camrose, AB T4V 0K9, Canada |
| Phone : | 📞 +78797 |
| Website : | http://www.camroseresortcasino.com/ |
| Categories : |
Hotel
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| City : | V |
| Description : | Classic quarters with flat-screens, plus a casino, spa, business centre & pool with a slide. |
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Ashley S on Google
★ ★ ★ ★ ★ I will preface this review with the positives - lovely service, ample parking, and a good complimentary “grab and go” breakfast option.
However, the cleanliness in the hotel, especially during COVID with limited occupancy, was terribly lacking. My room was not cleaned properly from the prior occupants - garbage was left in the room, dirty high touch surfaces, garbage on the floor, etc. I had to clean and disinfect multiple surfaces when I got in the room. I was exhausted from a long travel day so I made due, but I should have asked for a different room. I took multiple photos of the deficiencies.
I will not return to this hotel and want to encourage those coming to this hotel to inquire about their cleaning standards, and how they are monitoring this.
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Kyla Martens on Google
★ ★ ★ ★ ★ All the staff we encountered were very friendly. The front desk staff was helpful and professional. They picked a great room that accommodated a family of 5 plus a super cute pooch. The rooms are very nice, well kept and clean. The pool was also very clean and fun!
The food was excellent, very tasty, and the chef was very accommodating to our special dietary needs. The overall experience was great! We would definitely stay here again.
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Blue J Storage on Google
★ ★ ★ ★ ★ Took a few of my customers to the Casino on Saturday night. Purchased us all rooms and met there at 8:30. We wanted to sit down and visit over some appetizers and visit. The server would not get us anything said the kitchen was closing soon! They said we could get some chips from the vending machine. Got up this morning was hoping to meet them all downstairs for breakfast we met down there and Breakfast came in a bag that we had to heat up in the microwave! Not a very good experience for us at all!
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Sarah Pearce on Google
★ ★ ★ ★ ★ Had supper in the lounge. Good food and service.
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Haley on Google
★ ★ ★ ★ ★ My father in law won money and the workers accidentally overpaid him. The next time he came in to play they demanded he pay the difference before he plays any machines. It’s not his fault John can’t count. They handled this experience very unprofessionally.
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Dooder Buddy on Google
★ ★ ★ ★ ★ We are enjoying the hotel side of things, my kids love the waterslides and the staff is quite friendly. The casino side is a bit sad... Its complicated but let's just say I feel I was treated unfairly when I tried to stand up for staff and myself to a rude customer. They have lost my business unfortunately. I do however wish the casino staff all the best.
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Courtney Nicholson on Google
★ ★ ★ ★ ★ It was an all around awesome experience! We had some drinks, won some money, and played some pool. The staff were all super friendly and seemed to just know when to approach our group for orders! Definitely a great place to hang out with some friends.
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michelle tiangco on Google
★ ★ ★ ★ ★ All staff are friendly, accommodating and courteous! They understand people and gave individualized customer service. I used the pool, gym and visited the restaurant too. Highly recommend this hotel if longer stays in town is needed. Excellent!
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