Bright Eyes & Bushy Tails

Name: Bright Eyes & Bushy Tails
Address: 1959 Petawawa Blvd, Pembroke, ON K8A 7H3, Canada, A, Canada

4.7/5 ★ based on 8 reviews

Contact Bright Eyes & Bushy Tails

Address :	1959 Petawawa Blvd, Pembroke, ON K8A 7H3, Canada
Phone :	📞 +788
Website :	https://brighteyesbushytails.com/
Categories :	Pet store ,
City :	A

1959 Petawawa Blvd, Pembroke, ON K8A 7H3, Canada

Best Pet store in Canada

E	Elizabeth Ross on Google ★ ★ ★ ★ ★ The employees are adorable and definitely up for a scratch behind the ears anytime between naps, the staff are awesome as well and super available to help you find anything you might need. They're a local store which is great for shopping Canadian and not paying a premium to ship items you'd of otherwise had to get from the US. 10/10 store I love browsing and dreaming of all the things my cat doesn't need and my future dog will have ♥️
R	RUDY TOMPKINS on Google ★ ★ ★ ★ ★ The Best Pet store I find in my locality today, the best customer service I have ever experienced, super friendly staff and great high quality products. Highly Recommended :)
C	Catherine Bicudo on Google ★ ★ ★ ★ ★ I cannot say enough about this Pet store. The staff have always been so kind and knowledgable, always offering amazing ideas or recommendations whenever I need it. I recently phoned the store and was able to put together a large order of food and treats for my girl to get us thru the winter with their help and it all arrived last night! They were so sweet in sending some special treats that are grain free for my girl to try with her diet. We love this store and have been loyal customers since I first discovered it 5 years ago. Best pet store I have ever been to in my 20+ years of being a pet owner. Thanks for your amazing service!
K	Kelsey Tabram on Google ★ ★ ★ ★ ★ If you know me, I’m not one to complain on social media but this was unacceptable in so many ways. I will never return/or give business to Bright Eyes & Bushy Tails, went into the store this afternoon to buy a dog toy. Walk in and mangers were yelling/complaining/being extremely rude to their staff in front of every customer in the store. It’s one thing to give feed back/staff meeting but do so after work and not in the middle of the store during work hours and having people in the store. It’s was very uncomfortable for the workers and customers. Very disgusting behaviour and response we got back from store owners was very unprofessional. 100% don’t recommend. they called, and told my mom she had to listen to them, and now they blocked us. So there’s that. Says a lot about their customer service
J	Jason I on Google ★ ★ ★ ★ ★ Prompt service and excellent advice on a new food for my aging dog. Exchanged an item without question even though I should have brought my pet in for sizing initially!
B	Bree on Google ★ ★ ★ ★ ★ A long standing local independent business well known through out the valley and beyond for their excellent customer service. The staff are very knowledgeable and take pride in their work, whether you have any concerns that are dietary related or adding a new fur baby to your home and need help picking out all the supplies required . The new owners are fantastic and welcoming as well. I was very excited to see they opened a new second location in Pembroke , great for those customers who had a longer distance to shop now have their favourite store closer. Always a hello and smile when you enter the store makes for a very personal shopping experience.
T	Toots Richards on Google ★ ★ ★ ★ ★ Amazing locally owned business now with two locations to better serve the Ottawa valley’s pet parents. The owners and staff are fantastic and very knowledgeable to be able to answer any questions or concerns you might have. Always bringing in new products to cater to all our pets needs. It is a great experience to shop in their stores. Our go to shop for dogs !
K	Kira W. on Google ★ ★ ★ ★ ★ Absolute best customer service ever! I live 4500 km away. They had a dog jacket my friend wanted for her dog that was sold out everywhere in the right size. Communication was precise, quick and friendly. Shipping was almost instant. In a time when businesses are delayed in shipping to BC due to flooding, Bright Eyes & Bushy Tails makes it happen, Air Mail. My order arrived the next day! Free shipping too! So many dog treats that are made in Canada and label exact ingredients. I highly recommend Bright Eyes & Bushy Tails!!