Bridge Yachts Ltd

From start to finish our experience purchasing a new Stanley boat was fantastic! Neil was responsive, and helpful with the entire process. We are thrilled with our new boat and highly recommend the products and service from Bridge Yachts.

Very poor customer service. Long story short (sort of) I took my 4 year old 9.8 Tohatsu motor to Bridge Yachts on July 14th as it was not running properly. I spoke with them about 4 times by phone during the first week . They thought maybe the head was bad somehow but said that Tohatsu very rarely warranties a head. I told them I didn’t want to spend a lot of money on it if that was the case. I did not hear from them again until September 3 when they left a message on the answering machine saying that the motor was fixed. Unknown to me during all that time, they apparently had torn the engine down completely and rebuilt it. Apparently, someone (maybe passing through the shop) had the idea that the exhaust was blocked. Sure enough, they found nesting material (mouse?) inside. My bill was $1440.95 for a 4 year old motor that I bought new for $2400. If they had not mis-diagnosed the problem, I would have been happy to pay a third of that. The fact that no—one called me to say that they haven’t solved the problem in a reasonable time and that it didn’t look like it was a warranty issue would at least have made me aware and have given me the opportunity to make the decision to continue or not. Needless to say, there will be no future business with Bridge Yachts as even a non-mechanic such as myself can trouble shoot with parts and trial and error. You would think that at $150/hour shop charges they would have to-notch technicians, not so! Finally I think their business model can be summed up in their name, Bridge Yachts, as only rich people can blindly write cheques for their services, certainly no seniors on a fixed income.

Bridge Yachts Ltd have done great things for Port Dover. There live camera feed is amazing. Our son is in Spain and was watching us at a concert at the museum

The best place to shop if looking for motors,boats or anything water related. The owner Ed is hands on and an absolute pleasure to deal with. It's worth the drive!!

Great service and pricing. Extensive parts inventory on hand. If they do not have it they can get it for you.

I'm relatively new to the waves and all few years in and out. Keep quiet. Love my zodiac. I don't think that there's another place I would actually go actually. Not sure that there is another place I would go. These are awesome. Always great service always seem to have what I want and ugly enough. Always seem to find things I didn't know I need. Anyhow, we'll always be back as they've helped me quite a bit regardless of being a noob.

Hi, we came to visit salesperson Neel to Port Dover from Toronto to buy a boat motor. When we met Neel, i found out that he is very a positive professional. He explain everything about motors with a good recommendations. I bought a motor according to the Neel 's advise, and it was a BEST deal in all Ontario, it was a motor from Yamaha. Also i purchased there a new Sail board according to the Neel's advice, with a Best price and quality available, i am so happy about it. Now we think that the long trip from Toronto to Port Dover worth it, and i think if i will be in need of anything else i will come back to Neel. All staff there were helpful and knowledgeable. I saw in Neel not only a salesperson but a good friend of us, because he was talking to us like his friends. I highly recommend this shop , especially salesperson Neel. Thank you.

⭐⭐⭐⭐⭐ Mr. Ed is the best salesman ever! I do not mind having to drive 200km from Toronto to get to Bridget Yachts because the service is the best, the professionalism, the hospitality, the trust and much more is worth the trip.? I have bought 2 motors in Bridge Yachts and everything is perfect.? Thank you very much again to Mr. Ed for all your support, your time ,your patience and your kindness. For me there is no other store better than Bridge Yatchs.