BRIDGE CABS LTD - Lethbridge

Cab driver was amazing, was on time, priced right, good attitude, friendly

I took a cab to take my son to daycare. The driver was looking at his cellphone all the time, and he didn't even care a minor was in the cab and that it was snowing!

Called for a cab at 11am. Said it would be 10-15 minutes. Called at 20 min mark, said it would be another 10. Didn’t end up getting a ride until 11:45am, and I was late to work due to this situation. Also whoever I was speaking with on the phone was quite rude at times and impatient as it was hard to hear them.

Driver was extreme tailgating, passing on solid lines, erratic driving. Shouldn't even have their license the way he was driving.

The ride felt super unsafe because the driver went into a busy intersection that he shouldn’t have, there was also a condom wrapper in the cup holder. His front window was super gross, don’t know how he could see out of it.

The driver was friendly, took us the shortest way. And picked us up when we were ready to go home and even remembered the way. Thank you so much. Will use this service again.

I scheduled the ride *the day before* to reach an appointment on time. Got a call 2 minutes before the scheduled pickup letting me know the driver will be 10 minutes late. Cab shows up 15 minutes later. Car is filled with garbage and smells like someone has spilled milk in it. The driver then didn't even have the courtesy to put the mask he had sitting on his dash on. This was a really epic experience considering I was taking my 80-year-old, immune-compromised grandmother to a dental appointment. Given a choice I would rather walk to the other end of the city than call this company for a ride again.

Worst cab experience I’ve had. We called for a cab to pick us up from the college. They said it would be 25 min, at the 35 min mark we called again to make sure the cab was still coming. We were told that he was on his way and it would be no time at all, when the phone operator picked up (not the actual driver, just the guy who deals with the phone calls) he said “oh yes, you guys are the ones at the college?” And I said yes, so he was aware of our correct address. At the 55 min mark we called again because the cab still had not come and I asked the operator why we weee told it would be 25 min if it was actually going to take an hour? He was very offended I asked this and replied with “we are short staffed tonight.” Then the actual driver calls (at the 1h mark) and says he’s here. We were outside and there was no vehicles around. I asked him were he was and he wasn’t even at the college. I couldn’t tell what he was saying but he was somewhere that he said would talk him 10 more min to get to us. He was rude to me when he found out he was at the wrong place, he hung up on me too. How did the phone operator have the right address and the cab driver have the wrong one??? We said forget it and found another ride home. But the cab driver never gave us a call back to say he made it to the college so I doubt he even showed up. This cab company has no idea what they are doing or how to treat costumers. I’ve worked in costumer service for 5 years and I understand that things go wrong sometimes, but these guys had everything go wrong at the expense of the customer and were rude about it.