Boston Pizza
3.9/5
★
based on 8 reviews
Contact Boston Pizza
| Address : | 1565 Upper James St, Hamilton, ON L9B 1K2, Canada |
| Phone : | 📞 +97 |
| Website : | https://bostonpizza.com/upper-james |
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| City : | B |
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Smile Anand on Google
★ ★ ★ ★ ★ Good food. Nice staff. Loved the drinks ?
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Rick Weisler on Google
★ ★ ★ ★ ★ Had reservations for a party of 20. Arrived at 6:30 for our reserved time. Did not get asked what we wanted to drink until 7:00 and then what we wanted to for our meals until 7:15. Food arrived after 8:00 and then 1 meal was missed entirely, by the time that meal came to the table most of the party were finishing up thier meals. Had to ask for cutlery so we could eat and refills of our drinks that were gone even before our dinners arrived. Not once did the manager come over to appoligise for the delay in our service that was left up to one of the 2 waitresses serving us.
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Quintin Morris on Google
★ ★ ★ ★ ★ We got into the restaurant around 515pm. You could tell that the rush was just about to start. Despite many people starting to walk in and the place filling up, our server was great, took our orders quick, food came out in good time. Everything was enjoyable.
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JGlinton on Google
★ ★ ★ ★ ★ I had an amazing experience dining at Boston Pizza. The employees were very professional and friendly. The service was 5 ? ? ???
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Kim Yull on Google
★ ★ ★ ★ ★ I'm usually not big on chain restaurants but this one was convenient during a recent day trip to Hamilton. Service and food were good. Portions on the main were a bit small but very tasty. However the Irish coffee was tasteless and bland.
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The Satsu on Google
★ ★ ★ ★ ★ Went to Boston pizza for my nephew's 4th Birthday. I have not been to one in a few years, and after this experience I can say that they have upped there game quite a bit. I had the 4 cheese dip, buffalo cauliflower, and BBQ chicken pizza. All of which were amazing! I will definitely come back in the future. Waiting staff was also great and attentive.
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B T on Google
★ ★ ★ ★ ★ Food and drinks were great! Customer service was even better! We wanted to play pool but didn’t have any cash and the ATM was down. Our lovely server gave us two loonies from her tips so that we could play. Faith in humanity restored!
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Risa Amuro on Google
★ ★ ★ ★ ★ Menu said free refills but they charged regardless. When asked why, management said that the menu is worded weirdly and its actually "free refills to a certain point excluding quenchers" I only had one refill of the quencher. Here's the menu and there was no fine print or weird wording.
Update: Changing 1 star to 5 star because management was quick to respond to issue, gave an apology and said will implement better training for the staff.
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