Boston Pizza

Love the place, good local brews, and a wide selection of beer, wines, and coolers. And, of course, amazing pizza. Love the Calamari with cactus dip.

Staff are great, the food is sub-par, typical of big box restaurant chains. The music they play was absolutely obnoxiously loud and extremely irritating. They played horrible disgusting Rap music then ridiculous country music then actual video game sound effects from the 80s. It was so loud even the sever had to yell. we almost walked out. I was there at 3pm on a Sunday and the place had about 4 other people inside. I doubt I would bring my family here again.

The server was excellent. Food was good. Perfect was to relax after a stressful day of travelling. Only thing off was the stall in the male washroom was not locking so that was quite inconvenient.

We ordered Vegan pizza, chicken Thai wrap, Salad and vegan nachos. The vegan pizza was delight. The nocho was really ?? next time I will ask them to put less jalapeño and onions.

We ordered a pizza for the table to be shared and specifically let the waitress know that despite the pizza having different types of meats (bacon, salami and sausage) we wanted only chicken and no other protein. The waitress was very sweet and wrote it down in her notepad to pass it off to the kitchen, however, at the end of our meal as we were about to ask for a to go box for the left over pizza we saw that there was a layer salami put at the base, hidden below all the cheese and the toppings. We let the waitress know right away and she immediately went to speak to her manager, but as someone who doesn’t eat any pork products and having specified that we don’t want anything other than chicken, it was awful to find it after we had finished our meal. Totally incompetent of the kitchen staff to overlook such a dietary restriction full aware that it has been specified in the order. The manager quickly came and told us that the pizza will be written off and left in a hurry, the apology of the waitress felt more sincere than that of the manager who rushed off literally in 2 seconds. Absolutely no sense of respect for their customers.

Ordered take out last week. Toppings were skimpy so this time ordered double toppings. Brought home and toppings were not doubled. Called and told very rudely that I didn’t pay for extra toppings. When I insisted I did she looked and found indeed I did. Instead of apologizing and quickly resolving by offering a full credit for those toppings instead asked sarcastically if I expected a free pizza and said too busy to give a credit and she couldn’t do anything anyway but the manger would get back to me hopefully eventually. When asked to speak to manager as she was super rude she kept me on hold 12 mins and counting. As I said we ordered last week and again this week and were to be our new go to pizza place. Worst and rudest customer service person and manager ever. Manager wouldn’t even take the 2 mins to get on the phone and instead got someone else to talk to me who was at least polite. Absolute terrible overall service for a restaurant who you’d think would want repeat business. All over $6 measly dollars. Busy is not an excuse as I’ve been to many busy restaurants who at least would take a quick moment to speak to a customer for their own error. In the end said would immediately send me a coupon for $6 off next time which she didn’t. It’s not about the $6 as we always tip 20% for take out which was more than double that. It was how she insisted rudely that I didn’t pay for it then just could not simply apologize and offer the credit. Thanks but there won’t be a next time. It’s about how you treat your customers and obviously you don’t really care if they never come back. Edit: actually shorted 3 double toppings so $12. The other pizza also had only single toppings. Does this look like double pepperoni and cheese?

Good family restaurant. Kids love the food there. We like the nachos there with wine. Very reasonable price.

Nice Boston pizza location! Was clean and the staff were really awesome and worked hard to get the game we wanted on the tv! Still my favorite pizza chain in Canada!